HP Volume 23 Manuel d'utilisateur

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HP LaserJet printer product update
March 2004 • Volume 23
h
p
Spring is arriving in HP LaserJet Land! As the world economies
improve, we are confident that sales and the resulting need for
quality support will increase. We feel that this year more
customers will adopt color in the office. Excitement over our new
line of HP Color LaserJet printers grows as we continue working
to develop new products. Thank you for your continued support!
Inside . . .
HP LaserJet 4200 printer—torn fuser film service note .................................................................. 2
HP LaserJet 4200/4300 printer—broken fuser latch.................................................................... 3
HP Color LaserJet 3500/3700 printer updates ........................................................................... 4
10.92.XX error................................................................................................................... 4
Noisy black toner cartridge drive clutch ................................................................................. 6
Causes of wear on the image transfer belt.............................................................................. 6
41.7 errors ........................................................................................................................ 6
Color plane mis-registration after installing new ITB.................................................................. 7
HP Color LaserJet 9500 printer updates..................................................................................... 8
Firmware revision................................................................................................................ 8
Control panel stuck at CALIBRATING ..................................................................................... 9
59.E0 error...................................................................................................................... 10
Poor fusing after PowerSave ............................................................................................... 11
Recurring REMOVE AND SHAKE <COLOR> CARTRIDGE message.......................................... 12
DSS (Digital Sending Services) updates ................................................................................... 13
DSS Workflow version 1.1 update ...................................................................................... 13
Firmware and DSS compatibilities ....................................................................................... 14
How to access HP LaserJet training.......................................................................................... 15
For Public Distribution
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Résumé du contenu

Page 1 - Inside . .

HP LaserJet printer product update March 2004 • Volume 23 hp Spring is arriving in HP LaserJet Land! As the world economies improve

Page 2

3 Print an event log from either tray 1 or tray 4 (if installed). Note if the error occurs when printing from these trays and whether a 41.19 error p

Page 3 - Field action

4 Use the control panel COMPONENT TEST to ensure test motor M11 functions correctly. Poor fusing after PowerSave After spending several hours in Pow

Page 4 - 10.92.XX error

Recurring REMOVE AND SHAKE <COLOR> CARTRIDGE message The image below shows what a typical failing cartridge pull strip looks like, compared with

Page 5

DSS (Digital Sending Services) updatesDSS Workflow version 1.1 update 3 Click Browse and navigate to where the Chai JAR files are stored. By default,

Page 6 - 41.7 errors

2 Uninstall the previous version of DSS Workflow when prompted. After uninstalling, you may need to reboot the computer. 3 Again, run the file: 190

Page 7

How to access HP LaserJet trainingWhere is the one-stop-shop for HP LaserJet training information? It depends on who is requesting the training. Follo

Page 8 - Firmware revision

Microsoft® and Windows are U.S. registered trademarks of Microsoft Corporation. PostScript® is a U.S. registered trademark of Adobe Syste

Page 9 - CALIBRATING

HP LaserJet 4200 printer—torn fuser film service noteTo determine if the fuser film is torn, lift the fuser tray guide and examine the film. Film in g

Page 10 - 59.E0 error

HP LaserJet 4200/4300 printer—broken fuser latch Fuser latches have been breaking before the end of the fuser’s life. The latches in question are the

Page 11 - Poor fusing after PowerSave

HP Color LaserJet 3500/3700 printer updates 10.92.XX error Some customers have experienced a 10.92.XX error at power on. The error refers to a cartrid

Page 12 - Recurring REMOVE AND SHAKE

5 Check the left arm drum lock in the upper left of the printer. If it is broken, it will be in the down position. Location of cartridge alignmen

Page 13 - Installing DSS Workflow 1.1

Noisy black toner cartridge drive clutch The black toner cartridge drive clutch (CL2) may make a chattering sound that can occur early in a printer’s

Page 14

Color plane mis-registration after installing new ITB If a new ITB (image transfer belt) has been installed and color plane registration problems occ

Page 15 - – Americas:

HP Color LaserJet 9500 printer updates Firmware revision The 20040113 05.004.2 firmware revision is now available from HP at the following URL: www.

Page 16

HP Multifunction Finisher (C8088A) firmware revision: 031212_R • The paper path will now halt motors to avoid ignoring a restart while ramping down w

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