HP Enterprise Flow 7000 s2 Guide de l'utilisateur télécharger pdf (Page 49)

5. If the problem persists, the buttons might be disabled outside of the HP Scanner Tools Utility. Try

the following procedure:

a. Open Control Panel, select Hardware and Sound, and then select Scanners and

Cameras (in Windows 7, select Hardware and Sound, and then select Devices and

Printers).

b. Display the scanner properties:

●

Windows XP and Vista: Right-click your scanner model, click Properties, and

then click the Events tab.

●

Windows 7: Right-click your scanner model, click Scan properties, and then click

the Events tab.

c. Examine the buttons setting for your scanner, ensure that the Take no action option is not

selected, and then click OK.

6. If the problem still persists, there may be a problem with the front panel. Contact HP Support at

www.hp.com/support.

Scanner paper path problems

●

Paper jamming, skewing, misfeeds, or multiple-page feeds

●

Scanning fragile originals

●

Paper does not feed from the scanner

●

Originals are curling up in the scanner output tray.

●

The bottom of the scanned image is cut off

●

The scanned images have streaks or scratches

●

An item loaded in the scanner jams repeatedly

●

Clear jams from the scanner paper path

Paper jamming, skewing, misfeeds, or multiple-page feeds

●

Scanning damp or wet pages can cause paper jams. Make sure that the pages you are feeding

are completely dry (toner is dry, there are no wet substances such as glue or correction fluid).

●

Check that all rollers are in place and that the roller door and document feeder hatch are closed.

●

If the pages look skewed as they feed into the scanner paper path, check the resulting scanned

images in the software to ensure that they are not skewed.

●

The pages might not be placed correctly. Straighten the pages and adjust the paper guides to

center the stack.

●

The paper guides must be touching the sides of the paper stack to work properly. Please ensure

that the paper stack is straight and the guides are against the paper stack.

ENWW

Scanner paper path problems

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HP Enterprise Flow 7000 s2 Guide de l'utilisateur Page 49

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