Troubleshooting

Contacting Your Hewlett-Packard Representative

Chapter 342

Contacting Your Hewlett-Packard

Representative

If the equipment is covered by an HP service contract, document the

problem as a service request and forward it to your HP representative.

Include the following information where applicable:

• Describe the problem, including the events and symptoms leading up

to the problem. Attempt to describe the source of the problem.

Include HP-UX or MPE/iX commands, communication subsystem

commands, functionality of user programs, result codes and

messages, and data that can reproduce the problem.

• Obtain the version, update, and ﬁx information for all software.

1. To check the version of the kernel, enter this command:

uname -r

To check patches, enter:

what /stand/vmunix | grep scsi

2. To check the version of MPE/iX enter: SHOWME

To check patches, enter: PRINT HPSWINFO.PUB.SYS

This allows HP to determine if the problem is already known and the

correct software is installed at your site.

• Illustrate as clearly as possible the context of any messages. Record

all error messages and numbers that appear at the user terminal

and the system console.

• Prepare the formatted output and a copy of the log ﬁle for the HP

representative to analyze.

• Prepare a listing of the HP-UX or MPE/iX I/O conﬁguration being

used for the HP representative to analyze.

• Try to determine the general area within the software where the

problem may exist. Refer to the appropriate reference manual and

follow the guidelines on gathering information for that product.

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Tripp Lite SU6000RT3UHVXL podręczniki

Instrukcje obsługi i podręczniki użytkownika dla Zasilacze bezprzerwowe (UPS) Tripp Lite SU6000RT3UHVXL.
Dostarczamy 1 pdf podręczników Tripp Lite SU6000RT3UHVXL do pobrania za darmo według typów dokumentów: Arkusz Danych

Tripp lite SU6000RT3UHVXL Arkusz Danych (6 strony)

Marka: Tripp-lite | Kategoria: Uninterruptible power supplies (UPSs) | Rozmiar: 0.51 MB |

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MODEL NUMBER: SU6000RT3UHVXL

Specifications

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SU6000RT4UTF	Arkusz Danych Tripp Lite SmartOnline 240/208/120V 6kVA 5.4kW On-Line Double-Conversion UPS, Low-Voltage Transformer, Extended Run, SNMP, Webcard, 6U Rack/Tower, Bypass Switch, 7 strony
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HP A4800A Manuel d'utilisateur Page 42

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Tripp Lite SU6000RT3UHVXL podręczniki

Tripp lite SU6000RT3UHVXL Arkusz Danych (6 strony)

Spis treści

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