HP SuperStack 3 Load Balancer Appliance Manuel d'utilisateur Page 87
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Support from 3Com 87
Support from 3Com If you are unable to obtain assistance from the 3Com online technical
resources or from your network supplier, 3Com offers technical telephone
support services. To find out more about your support options, call the
3Com technical telephone support phone number at the location nearest
you.
When you contact 3Com for assistance, have the following information
ready:
■ Product model name, part number, and serial number
■ A list of system hardware and software, including revision levels
■ Diagnostic error messages
■ Details about recent configuration changes, if applicable
Here is a list of worldwide technical telephone support numbers. These
numbers are correct at the time of publication. Refer to the 3Com Web
site for updated information.
Country Telephone Number Country Telephone Number
Asia, Pacific Rim
Australia
Hong Kong
India
Indonesia
Japan
Malaysia
New Zealand
Pakistan
Philippines
1 800 678 515
800 933 486
+61 2 9937 5085 or
000800 6501111
001 800 61 009
03 5783 1270
1800 801 777
0800 446 398
+61 2 9937 5083
1235 61 266 2602
P.R. of China
Singapore
S. Korea
Taiwan, R.O.C.
Thailand
10800 61 00137 or
021 6350 1590 or
00800 0638 3266
800 6161 463
00798 611 2230 or
02 3455 6455
00798 611 2230
0080 611 261
001 800 611 2000
Europe, Middle East and
Africa
From anywhere in these
regions, call:
+44 (0)1442 435529 phone
+44 (0)1442 436722 fax
slb_gsg.bk Page 87 Thursday, May 31, 2001 8:57 AM
- SuperStack 1
- Server Load Balancer 1
- Server Load Balancer Plus 1
- User Guide 1
- 3Com Corporation 2
- 5400 Bayfront Plaza 2
- Santa Clara, California 2
- 95052-8145 2
- CONTENTS 3
- 3 SETTING UP FOR MANAGEMENT 4
- A SAFETY INFORMATION 5
- C TECHNICAL SUPPORT 5
- REGULATORY NOTICES 6
- ABOUT THIS GUIDE 7
- Ta b l e 1 Notice Icons 8
- Ta b l e 2 Text Conventions 8
- Related Documentation 9 9
- 10 ABOUT THIS GUIDE 10
- INTRODUCING THE SERVER LOAD 11
- BALANCER 11
- About the Server 12
- Load Balancer 12
- Server Load 13
- Balancer — Front 13
- View Detail 13
- Ta b l e 5 LED Behavior 14
- Balancer — Rear 15
- Downloading 3Com 16
- Network Supervisor 16
- INSTALLING THE SERVER LOAD 17
- Choosing a Suitable 18
- Rack-mounting 19 19
- Choosing the 20
- Correct Cables 20
- Placing Units On 20
- Top of Each Other 20
- The Power-up 21
- Sequence 21
- Solving Problems 22
- Indicated by LEDs 22
- SETTING UP FOR MANAGEMENT 23
- ■ A default route 24
- WORKING WITH THE WEB 27
- INTERFACE 27
- Choosing a Browser 29 29
- Accessing the Web 30
- Interface 30
- Using the Web 31
- Figure 7 Summary View 32
- Using the Web Interface 33 33
- Figure 8 Device View 34
- Ta b l e 8 Color Key Codes 34
- Figure 9 Logical View 35
- Figure 10 Help View 37
- Setting up SNMP 38
- Management 38
- Upgrading 39
- Operating Software 39
- CONFIGURING NON-REDUNDANT 41
- SERVER LOAD BALANCING 41
- Balancing 42
- Configuration 42
- Configuring for 43
- Non-redundant 43
- CONFIGURING REDUNDANT 45
- Redundant Server 46
- Load Balancing 46
- Active-Passive 47
- Redundancy 47
- Active-Active 49
- Setting 51
- Settings 51
- CONFIGURING CACHE 53
- REDIRECTION 53
- Cache Redirection 54
- Defining a Cache 55
- Assigning Caches to 57
- Services 57
- Creating a Cache 58
- Profile (Optional) 58
- ■ Period 60
- ■ Retries field 60
- ■ Timeout 60
- CONFIGURING FOR LOAD 61
- BALANCING 61
- Defining a Server 62
- Changing Lan Port Roles 63 63
- Adding a Service 65 65
- Assigning Servers 66
- Adding a User 68
- Creating a Balance 69
- Modifying Security 72
- Filters (Attack 72
- Mitigation) 72
- SAFETY INFORMATION 75
- Important Safety 76
- Information 76
- L’information de 78
- Sécurité Importante 78
- Sicherheitsinformat 80
- Wichtige 80
- PPENDIX A: SAFETY INFORMATION 82
- TECHNICAL SPECIFICATIONS AND 83
- PIN-OUTS 83
- PC-AT Serial 9-pin to 9-pin 84
- TECHNICAL SUPPORT 85
- Support from Your 86
- Network Supplier 86
- Support from 3Com 87 87
- Asia, Pacific Rim 87
- PPENDIX C: TECHNICAL SUPPORT 88
- Returning Products 89
- INDEX 93 93
- World Wide Web (WWW) 85 93
- 94 INDEX 94
- SUPERSTACK 95
- OBTAINING WARRANTY 96
- SERVICE: 96
- REGISTER ONLINE FOR FREE 98
- SERVICE UPGRADE: 98
- OTHER USEFUL WEB SITE 98
- SERVICES PROVIDED BY 98
- 3COM INCLUDE: 98
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