Hp Secure Encryption Manuel d'utilisateur Page 60
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Troubleshooting 60
Troubleshooting
Common issues
Lost or forgotten Crypto Officer password
1. Open Encryption Manager ("Opening Encryption Manager" on page 32).
2. Under Accounts, locate Crypto Officer Password. Click Recover Crypto Officer Password.
A new window appears.
3. Do the following:
a. Answer the security question in the Password Recovery Answer field.
b. Enter and then re-enter a new password in the New Password fields.
4. Click OK.
Lost or forgotten controller password
The controller password is used to protect data in the event of a storage system theft. Once enabled, the
controller will not unlock encrypted volumes until the correct controller password has been provided. If the
controller password is lost or forgotten, the controller will remain locked and all encrypted volumes will be
offline and inaccessible.
- HP Secure Encryption 1
- Installation and User Guide 1
- Contents 3
- Contents 4 4
- Overview 5
- Benefits 6
- Encryption features 6
- Feature Description Notes 7
- Solution components 8
- HP Smart Array Controller 9
- HP SmartCache 10
- Licensing 11
- Planning 12
- Security domains 13
- Deployment scenarios 13
- Configuration 14
- Remote Key Management Mode 16
- Adding a user 17
- Adding a group 19
- Assigning a user to a group 20
- Configuration 21 21
- Configuration 22 22
- 5. Click Add 22
- 7. Click Save 22
- Creating a Master Key 23
- Placing a key in a group 24
- Configuration 25 25
- Assigning a key to a group 26
- Configuring HP iLO 27
- Configuration 28 28
- Operations 32
- Managing passwords 33
- Working with keys 38
- Creating a plaintext volume 39
- Select drives 40
- Operations 48 48
- 11. Click OK 48
- Maintenance 49
- Flashing firmware 50
- Replacing a physical drive 50
- Query by drive serial number 51
- Click the Security tab 53
- Displaying log information 55
- Running queries 56
- Maintenance 57 57
- Maintenance 59 59
- Troubleshooting 60
- Lost or forgotten Master Key 61
- Locating the key using iLO 62
- Troubleshooting 63 63
- Master key not exporting 64
- ESKM 3.1 65
- Potential errors encountered 66
- Error Description Action 67
- Support and other resources 69
- Appendix 70
- Glossary 71
- Glossary 72 72
- Remote Key Manager 73
- Volume encryption key 73
- Documentation feedback 74
- Index 75 75
- Index 76 76
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