HP SP1 Manuel d'utilisateur Page 100
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Chapter 7: Administration Categories
Altiris Helpdesk Solution User Guide 100
Categories
List Categories
All New work items entered into the Helpdesk system must be associated with a Category. The
Categories option is only available in the Admin console, you can List, Edit or Delete categories.
1 Open Admin console by entering either the complete URL http://<server name>/aexhd/admin/
Default.aspx or by entering a shortcut (URL alias) if created. <OR>
2 Enter through the main entry point Altiris eXpress Helpdesk consoles -
http://<server name>/aexhd/ then click
Helpdesk Admin console.
3 Click Admin>Categories>List categories.
4
Click Edit on the toolbar to go directly to the Edit categories page.
List Categories Page Description
Page Items
Item Description
Default category Select a
Default category for items to be associated with if no
category is selected at the time a work item is created.
Name Name of the category work items will be associated with.
Status The category is
Active.
- Helpdesk Solution 5.6 SP1 1
- User Guide 1
- Contents 3
- Contents 4
- Document Conventions 6
- Training 7
- Preface 8
- Introducing Helpdesk Solution 9
- Features and Benefits 11
- System Requirements 12
- Chapter 2: 13
- Requirements 14
- Install Notification Server 18
- Satellite Helpdesk 19
- Helpdesk Solution Consoles 22
- Workers and Worker Queues 23
- Contacts 24
- Work Items 25
- Installation 27
- Prerequisites 27
- Helpdesk Setup 28
- Click Next 30
- Upgrading Releases 32
- Uninstalling 32
- Localization 33
- 3 Click Apply, then OK 34
- Console Security 36
- Administrators 37
- End Users 38
- Setting Permissions 39
- Entry Points 40
- Helpdesk configuration page 41
- Licensing 43
- User Interface 44
- Chapter 6: User Interface 45
- Helpdesk Worker Console 47
- Common tasks 48
- Toolbar Description 48
- Item Count, Date and Time 49
- The Worker Report 49
- New Work Item 50
- Work Item Page Description 51
- Add New Work Item 52
- View or Edit Work Items 53
- New work item page 54
- Link Work Items 56
- Link Page Field Description 57
- E-mail Messages 58
- E-mail Page Field Description 59
- Find Contact - New Work Item 61
- Find Asset - New Work Item 64
- Select Asset - New Work Item 65
- Find Work Items 66
- Find Work Items - Simple Tab 66
- Using Queries 70
- List Query 71
- New Query 71
- Modify New Query Search 72
- Query Data Types 73
- Query Parameter Replacement 76
- Delete Queries 78
- Last Query Results 79
- Retrieve Queued Item 80
- Contacts Home 80
- View Contacts 81
- Find Contacts 81
- New Contact 82
- Assets Home 84
- New Asset 85
- Assets 87
- My Helpdesk - New Work Item 89
- Sort Work Item List 89
- Edit My Info 90
- Work Item Request - NT User 91
- Work Item Request - User 92
- Work Item Request - Guest 92
- Work Item History 93
- Support for Pocket PC (PPC) 94
- Administration 95
- Chapter 7: Administration 96
- Helpdesk Admin Console 97
- The Admin Report 98
- Run Admin Reports 99
- Categories 100
- List Categories 100
- Edit Categories 101
- Add New Category 102
- Modify Category 103
- Move Category 104
- Copy Category 105
- Delete Category 106
- Routing Rules 107
- List Routing Rules 107
- Edit Routing Rule 108
- New Routing Rule 109
- Delete Routing Rules 111
- Notify Rules 112
- New Notify Rule 113
- Edit Notify Rule 115
- Delete Notify Rules 116
- E-mail Templates 117
- New Template 118
- Edit E-mail Templates 119
- E-mail Template Macros 120
- Complex Macros 121
- Mail Macros 121
- Bulletins 122
- Add New Bulletin 123
- Delete Bulletin 123
- View Source 124
- New NS Source 125
- New SMS Source 125
- Edit Source 126
- Import from Source 127
- Configure Helpdesk 128
- Delete Work Items 130
- Page Items 131
- Advanced Tab 132
- Delete Contacts 133
- Delete Assets 134
- New Worker 135
- Edit Worker 136
- List Queue 137
- New Queue 138
- Notification Policies 140
- Service Level Agreements 141
- Troubleshooting 142
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