Hp 3PAR Application Software Suite for Microsoft Exch Manuel d'utilisateur Page 147
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Check whether you are using a different version of the NBU master server and the NBU client. If
so, upgrade the NBU client to the same version as the NBU master server.
Problem:
While installing HP 3PAR Recovery Manager Software for Exchange, the setup.exe prompts to
uninstall HP 3PAR CLI though it is a supported version as per the Single Point of Connectivity
Knowledge for HP Storage Products (SPOCK) document. The installer does not provide an option
to install HP 3PAR Recovery Manager Software for Exchange.
Suggestion:
If you want to install only HP 3PAR Recovery Manager Software for Exchange without its required
components, then run RME_2k8_x64.msi directly from the folder \HP3PAR\
RecoveryManagerExchange. Ensure that you have the supported configuration as per the Single
Point of Connectivity Knowledge for HP Storage Products (SPOCK) document.
Problem:
In Exchange 2010 DAG setup, after passive node restore (with activating the passive copy), the
“Exchange Management Console” doesnot refresh the mailbox status correctly.
Suggestion:
First, refresh the Exchange Management Console window to refresh the mailbox status correctly.
If it does not show the correct status, restart Exchange Management Console
Problem:
Error in communication between Production Server and Backup Server and the RMService.log
shows the following exception - System.Net.Sockets.SocketException: Only one usage of each
socket address (protocol/network address/port) is normally permitted
Suggestion:
By default, HP 3PAR Recovery Manager for Exchange uses port 9933. This default port might be
used by another application leading to a communication issue between backup server and
production servers.
If you continuously notice this issue, follow either of the following steps:
• Change the default port used by HP 3PAR Recovery Manager for Exchange in the registry
and restart HP 3PAR Recovery manager for Exchange service from services.msc.
NOTE: The port used should be the same on both backup server and production servers.
• Find out and stop the application using the default port of HP 3PAR Recovery Manager for
Exchange
To find out the application using the default port:
1. Open the command prompt.
2. Run netstat -ano | find "<port number>”
Example
c:\>netstat -ano | find "9933"
UDP 10.10.5.32: 9933 *:* 1252
UDP 16.154.142.171: 9933 *:* 1252
UDP 127.0.0.1: 9933 *:* 1252
This will list the process ID of the application that is using the port. (The PID of the
application in the example is 1252.)
To know the application name for the process id which is using the port:
tasklist | find "<port number>"
Example
c:\ >tasklist | find "9933"
application.exe 1252 Services 0 23,228 K
Troubleshooting 147
- User Guide 1
- Contents 3
- 4 Contents 4
- Contents 5 5
- 6 Contents 6
- Contents 7 7
- System Requirements 8
- Features Supported 10
- Features Not Supported 11
- Supported VSS Components 12
- Backup Configurations 15
- Server Relationships 18
- Connectivity 19
- Production Server 21
- Verifying the Installation 23
- Understanding the Registry 23
- Editing the Registry 24
- Environment Variables 24
- Configuring the Database 26
- Configuring Recovery Manager 26
- Configuring the Provider 28
- Domain Sets 28
- Configuring Multiple Domains 29
- Registering Domains 30
- Modifying Domain Credentials 30
- Unregistering a Domain 30
- Managing Domain Components 31
- 4 Configuring Backup Software 32
- Before You Begin 33
- Configuring HP Data Protector 33
- Configuring Backup Exec 34
- Configuring Backup Exec 35 35
- Using Your Backup Software 37
- Using Symantec NetBackup 38
- Using HP Data Protector 38
- Using Symantec Backup Exec 38
- Displaying Domain Information 40
- Displaying Server Information 40
- Starting the GUI 41
- Stopping the GUI 41
- Managing Domains 42
- Registering the Servers 42
- Numeric-Based Policies 43
- Expiration-Based Policies 44
- Retention Time Restrictions 44
- Deleting Email Configurations 47
- How Remote Virtual Copy Works 48
- Automating Tasks 51
- Mounting a Virtual Copy 52
- Unmounting a Virtual Copy 53
- Backing Up a Virtual Copy 54
- Restoring from a Virtual Copy 59
- Validating a Virtual Copy 62
- Removing Virtual Copies 62
- Viewing Online Help 62
- Recovery Manager Commands 64
- HpRmCli Exch analyze 65
- HpRmCli Exch backup 66
- ◦ The full path is required 67
- HpRmCli Exch config 68
- PARAMETERS 69
- HpRmCli Exch create 70
- HpRmCli Exch create 71 71
- Examples 72
- HpRmCli Exch create 73 73
- HpRmCli Exch deletebackup 74
- HpRmCli Exch display 74
- HpRmCli Exch displayDomain 75
- HpRmCli Exch listbackup 76
- HpRmCli Exch ModifyDomain 76
- HpRmCli Exch mount 77
- DESCRIPTION 79
- HpRmCli Exch policy 80
- HpRmCli Exch portconfig 82
- HpRmCli Exch rcstatus 83
- HpRmCli Exch RegisterDomain 84
- HpRmCli Exch remove 85
- HpRmCli Exch report 86
- HpRmCli Exch repository 87
- HpRmCli Exch reset 88
- HpRmCli Exch restore 89
- Parameters 91
- EXAMPLES 92
- HpRmCli Exch setvc 93
- HpRmCli Exch unmount 95
- HpRmCli Exch UnRegisterDomain 96
- HpRmCli Exch validate 97
- Virtual Copies 99
- 3. Select Point in Time 110
- 3. Select Point of failure 114
- Point-in-Time Recovery 116
- Single Copy Clusters 118
- Creating a Recovery Database 120
- Prerequisites 126
- Recovery Manager 127
- Overview 130
- How Remote Copy Works 130
- Setting Up Remote Copy 131
- Backup Server 132
- Related Documents 134
- Typographical Conventions 134
- Advisories 135
- 13 Documentation feedback 136
- Configurations 138
- Configurations (continued) 139
- C Troubleshooting 141
- Troubleshooting 142
- Troubleshooting 143 143
- 144 Troubleshooting 144
- Troubleshooting 145 145
- 146 Troubleshooting 146
- Troubleshooting 147 147
- 150 Troubleshooting 150
- D Event Messages 151
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