Hp Command View for Tape Libraries Software Manuel d'utilisateur Page 202
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save drive lttsupportticket
Description Generates an HP StoreEver L&TT support ticket for a tape drive. The Interface
Manager card places the support ticket in an anonymous FTP directory, which
can then be transferred from the Interface Manager card firmware repository
via FTP/SFTP.
CAUTION: Each time a support ticket is generated, it uses the same filename
(supportticket.zip) and overwrites the previous support ticket.
Syntax save drive lttsupportticket drive_num [force]
Availability All users and modes
Operands Specify a drive number. Information for the selected tape drive
appears in the support ticket. This operand is required.
drive_num
[force] Specify force to skip the prompt asking if you are sure you
want to save the support ticket for the tape drive. This operand
is optional.
Examples To generate a support ticket for the third drive in the ESL library:
/>save drive lttsupportticket 3
Generating support ticket...done
You can get your support ticket by using anonymous FTP.
See also save interface lttsupportticket
save library lttsupportticket
save mgmt lttsupportticket
save interface lttsupportticket
Description Generates an L&TT support ticket for a FC interface controller. The Interface
Manager card places the support ticket in an anonymous FTP/SFTP directory,
which can then be transferred from the Interface Manager card firmware
repository via FTP/SFTP.
CAUTION: Each time a support ticket is generated, it uses the same filename
(supportticket.zip) and overwrites the previous support ticket.
Syntax save interface lttsupportticket interface_num
Availability All users and modes
Operands Specify an interface number. Information for the selected
FC interface controller appears in the support ticket. This
operand is required.
interface_num
Examples To generate a support ticket for the interface 3:
/>save interface lttsupportticket 3
Generating support ticket done
You can get your support ticket by using anonymous FTP.
See also save drive lttsupportticket
save library lttsupportticket
save mgmt lttsupportticket
save library lttsupportticket
Description Generates an L&TT support ticket for a library. The Interface Manager card
places the support ticket in an anonymous FTP/SFTP directory, which can then
202 CLI Command Reference
- Version 3.7.00 User Guide 1
- Contents 3
- 4 Contents 4
- Contents 5 5
- 6 Contents 6
- Contents 7 7
- 8 Contents 8
- Contents 9 9
- 1 Introduction 10
- User interfaces 11
- External features overview 14
- 2 Command View TL GUI 15
- Prerequisites 17 17
- Installing Command View TL 18
- Starting Command View TL 21
- Default passwordUser name 22
- 22 Command View TL GUI 22
- Managing libraries 24
- Navigating Command View TL 25
- Initial configuration steps 26
- Adding and removing libraries 27
- Changing the e-mail settings 28
- Configuring e-mail alerts 29
- 30 Command View TL GUI 30
- Managing license keys 31
- ◦ Select Actions→Properties 32
- Adding a license key 32
- 34 Command View TL GUI 34
- Recovering a password 35
- Changing the library settings 35
- 36 Command View TL GUI 36
- RDC Configuration 37
- Verifying connectivity 37
- Viewing the health summary 38
- Viewing the alert log 39
- 40 Command View TL GUI 40
- 42 Command View TL GUI 42
- Clearing a WWN mismatch 43
- Using TapeAssure 44
- Using TapeAssure 45 45
- Viewing the dashboard 46
- Using TapeAssure 47 47
- 48 Command View TL GUI 48
- Using TapeAssure 49 49
- 50 Command View TL GUI 50
- Overview tabular view 51
- Partition tabular view 52
- Usage tabular view 53
- Empty slots per library 53
- Launching empty slots chart 54
- Empty slot chart view 55
- Empty slots tabular view 55
- Launching moves chart 56
- Moves chart 57
- Moves tabular view 58
- Sorting and filtering 59
- Action menu drop down list 59
- Application bar 59
- Viewing drive health 59
- 60 Command View TL GUI 60
- Viewing Drive Health and Life 61
- 62 Command View TL GUI 62
- Viewing drive performance 63
- 64 Command View TL GUI 64
- Viewing drive utilization 65
- Choosing a sample time 66
- Using TapeAssure 67 67
- 68 Command View TL GUI 68
- Using TapeAssure 69 69
- 70 Command View TL GUI 70
- Using TapeAssure 71 71
- 72 Command View TL GUI 72
- Using TapeAssure 73 73
- 74 Command View TL GUI 74
- Viewing the Collection Status 75
- 76 Command View TL GUI 76
- Using TapeAssure 77 77
- 6. Click the Environment tab 80
- The Environment page appears 80
- (continued) 86
- Using the Tapes Content panel 87
- 88 Command View TL GUI 88
- Viewing tape health 97
- Viewing Tape Health and Life 98
- Using TapeAssure 99 99
- Viewing tape utilization 100
- Using TapeAssure 101 101
- 102 Command View TL GUI 102
- Using TapeAssure 103 103
- 104 Command View TL GUI 104
- Using TapeAssure 105 105
- 106 Command View TL GUI 106
- Searching for a specific tape 107
- 108 Command View TL GUI 108
- Using TapeAssure 109 109
- 110 Command View TL GUI 110
- Using TapeAssure 111 111
- 112 Command View TL GUI 112
- Using TapeAssure 113 113
- 114 Command View TL GUI 114
- Using data verification 115
- Using data verification 117 117
- 118 Command View TL GUI 118
- Using data verification 119 119
- 120 Command View TL GUI 120
- Using data verification 121 121
- 122 Command View TL GUI 122
- Using data verification 123 123
- 124 Command View TL GUI 124
- Using data verification 125 125
- 126 Command View TL GUI 126
- Using data verification 127 127
- 128 Command View TL GUI 128
- Using data verification 129 129
- 130 Command View TL GUI 130
- Using SNMP alerts 132
- Editing an SNMP trap 133
- Removing an SNMP trap 133
- Restoring a configuration 134
- Viewing a saved configuration 135
- Rebooting components 136
- Moving tape cartridges 136
- 138 Command View TL GUI 138
- 140 Command View TL GUI 140
- Restoring factory defaults 141
- Using factory overrides 142
- Disabling factory overrides 143
- Using license keys 144
- Access Control Group 150
- Viewing the device map 152
- Partitioning a library 153
- Removing a partition 154
- Removing all partitions 155
- Extending a partition 155
- Upgrading capacity 156
- Enabling capacity upgrades 157
- Using support tickets 172
- Using support tickets 173 173
- Viewing a support ticket 175
- Saving a support ticket 177
- Removing a support ticket 179
- 4 Command View TL CLI 180
- Starting a Telnet session 181
- Command syntax structure 182
- Abbreviating commands 183
- Device numbering conventions 183
- Interface Manager mode 184
- Common CLI functions 185
- Monitoring device status 186
- Common CLI functions 187 187
- 188 Command View TL CLI 188
- Common CLI functions 189 189
- 5 CLI Command Reference 190
- />clear station 191
- Management station cleared 191
- 192 CLI Command Reference 192
- 194 CLI Command Reference 194
- 196 CLI Command Reference 196
- 198 CLI Command Reference 198
- 200 CLI Command Reference 200
- 202 CLI Command Reference 202
- 204 CLI Command Reference 204
- 206 CLI Command Reference 206
- 208 CLI Command Reference 208
- 210 CLI Command Reference 210
- 212 CLI Command Reference 212
- 214 CLI Command Reference 214
- 216 CLI Command Reference 216
- 218 CLI Command Reference 218
- 220 CLI Command Reference 220
- 222 CLI Command Reference 222
- 224 CLI Command Reference 224
- 226 CLI Command Reference 226
- 228 CLI Command Reference 228
- 230 CLI Command Reference 230
- 232 CLI Command Reference 232
- 234 CLI Command Reference 234
- 236 CLI Command Reference 236
- 238 CLI Command Reference 238
- 240 CLI Command Reference 240
- 242 CLI Command Reference 242
- 244 CLI Command Reference 244
- 246 CLI Command Reference 246
- 248 CLI Command Reference 248
- 6 Troubleshooting 249
- ESL9000 Series issues 250
- ESL E-Series issues 252
- EML E-Series issues 254
- ESL G3 issues 256
- MSL issues 256
- ESKM enrollment issues 256
- 258 Troubleshooting 258
- 7 Support and other resources 259
- Typographic conventions 260
- A ALPA matrix 262
- ◦ Library TapeAssure overview 263
- ◦ Library usage 263
- ◦ Moves per library 263
- ◦ Empty slots per library 263
- 270 Index 270
- 272 Index 272
- 274 Index 274
- 276 Index 276
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