Hp StorageWorks 500 G2 Modular Smart Array Manuel d'utilisateur

HP StorageWorks Modular Smart Array 500 Generation 2 Storage System User Guide March 2005 (Second Edition) Part Number 354906-002

100 HP StorageWorks MSA500 G2 Storage System User Guide 52 Redundancy Failed PCI Bus Error Type: Error Description: While either attempting to ent

Troubleshooting 101 54 Redundancy Failed Cache DIMMs Mismatch Type: Error Description: The cache memory modules on two different controllers are no

102 HP StorageWorks MSA500 G2 Storage System User Guide 61 Dual Cache Module Size Mismatch Type: Error Description: The controller has two cache m

Troubleshooting 103 64 Cache Data Lost Battery Dead Type: Informational Description: The battery on the cache memory is no longer charged. If data

104 HP StorageWorks MSA500 G2 Storage System User Guide 3. Reinstall both controllers, and be sure that they seat fully in the chassis. If this a

Troubleshooting 105 69 Cache Batteries Low, Recharging Type: Informational Description: The batteries on the cache module are low; the storage syst

106 HP StorageWorks MSA500 G2 Storage System User Guide Error 2.1 and 2.2: A second cache board that contained valid data was removed from its ori

Troubleshooting 107 Error 1.1 and 1.2: Only one cache board is in the controller, but the controller was configured with a second cache board that

108 HP StorageWorks MSA500 G2 Storage System User Guide 3. Reinstall both controllers, and be sure that they seat fully in the chassis. If this a

Troubleshooting 109 83 Drive Hot Removed Box #<n>, Bay <n> Type: Informational Description: A SCSI drive has been removed from the MSA5

11 Component identification In this section Front panel components...

110 HP StorageWorks MSA500 G2 Storage System User Guide 86 Drive Position Change Detected Type: Informational Description: The physical drive loca

Troubleshooting 111 90 RIS Version Exceeded Type: Error Description: The controller has detected a version of the RIS that it does not support. Act

112 HP StorageWorks MSA500 G2 Storage System User Guide 102 Volume #<n> State Interim Recovery Type: Informational Description: The controll

Troubleshooting 113 6. Power up the storage system (on page 27). If this action does not solve the problem, contact HP support. 105 Volume #<n

114 HP StorageWorks MSA500 G2 Storage System User Guide 108 Volume #<n> State Missing Drives Type: Error Description: The configured volume

Troubleshooting 115 110 Volume #<n> Expansion Disabled Type: Informational Description: The controller disabled a volume expansion operation

116 HP StorageWorks MSA500 G2 Storage System User Guide 113 Volume #<n> Expansion Failure Type: Error Description: The volume expansion oper

Troubleshooting 117 2. Remove and reinstall all SCSI drives, and be sure that they seat fully in their bays. 3. Check for proper connections on t

118 HP StorageWorks MSA500 G2 Storage System User Guide 124 Spares Cleared Type: Informational Description: A set of volumes have been migrated fr

Troubleshooting 119 201 Array Controller Temperature OK Type: Informational Description: The controller temperature is within the normal operating

12 HP StorageWorks MSA500 G2 Storage System User Guide Item Description 4 Controller display 5 Power On/Standby button 6 Enclosure LEDs 7 Hot-pl

120 HP StorageWorks MSA500 G2 Storage System User Guide 4. Be sure that all bays are populated with components or blanks. If this action does not

Troubleshooting 121 301 Recovery ROM Autoflash Done Type: Informational Description: Indicates that the controller successfully completed the proce

122 HP StorageWorks MSA500 G2 Storage System User Guide 304 ROM Cloning Done Type: Informational Description: Indicates that the two controllers i

Troubleshooting 123 307 Firmware Flash Done Type: Informational Description: Indicates that the controller in an MSA500 G2 storage system completed

124 HP StorageWorks MSA500 G2 Storage System User Guide 310 EMU Flash Done Type: Informational Description: Indicates that the I/O EMU in the MSA5

Troubleshooting 125 401 Storage Box #<n> Fan Failed Type: Error Description: The specified storage system indicates that one of its fans has

126 HP StorageWorks MSA500 G2 Storage System User Guide 404 Storage Box #<n> Fan Hot Removed Type: Informational Description: The specified

Troubleshooting 127 407 Storage Box #<n> Overheated Type: Error Description: The temperature sensor in the specified storage system indicates

128 HP StorageWorks MSA500 G2 Storage System User Guide If this action does not solve the problem, contact HP support. 410 Storage Box #<n>

Troubleshooting 129 413 Storage Box #<n> EMU Version <version> Type: Informational Description: Displays the version of the firmware ru

Component identification 13 Rear panel components Item Description 1 Interconnect blanks (required for proper airflow) 2 Power supply/blower a

130 HP StorageWorks MSA500 G2 Storage System User Guide Description: The controller PCI bridge ASIC has encountered a critical error during the po

Troubleshooting 131 520 Unknown I/O Module Detected Type: Error Description: The controller has detected an I/O module that is not responding with

133 Regulatory compliance notices In this section Regulatory compliance identification numbers ...

134 HP StorageWorks MSA500 G2 Storage System User Guide Federal Communications Commission notice Part 15 of the Federal Communications Commission

Regulatory compliance notices 135 Class B equipment This equipment has been tested and found to comply with the limits for a Class B digital device

136 HP StorageWorks MSA500 G2 Storage System User Guide • Hewlett-Packard Company P. O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000 •

Regulatory compliance notices 137 This marking is valid for non-Telecom products and EU harmonized Telecom products (e.g. Bluetooth). This markin

138 HP StorageWorks MSA500 G2 Storage System User Guide Japanese notice BSMI notice

Regulatory compliance notices 139 Korean notice A&B Class A equipment Class B equipment Battery replacement notice WARNING: The compute

14 HP StorageWorks MSA500 G2 Storage System User Guide Power supply/blower assembly LEDs The power supply/blower assembly LEDs have two functions

140 HP StorageWorks MSA500 G2 Storage System User Guide For more information about battery replacement or proper disposal, contact an authorized r

141 Electrostatic discharge In this section Preventing electrostatic discharge ...

142 HP StorageWorks MSA500 G2 Storage System User Guide Grounding methods to prevent electrostatic discharge Several methods are used for groundin

143 Specifications In this section Environmental specifications ...

144 HP StorageWorks MSA500 G2 Storage System User Guide Power specifications Parameter Value Rated input voltage 100 VAC to 240 VAC Rated in

145 Technical support In this section Before you contact HP...

146 HP StorageWorks MSA500 G2 Storage System User Guide – Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days

147 Acronyms and abbreviations ACU Array Configuration Utility ADG Advanced Data Guarding (also known as RAID 6) ADU Array Diagnostics Utility

148 HP StorageWorks MSA500 G2 Storage System User Guide ECC error checking and correcting EMU environmental monitoring unit HBA host bus adapter

Acronyms and abbreviations 149 NFPA National Fire Protection Association NIC network interface controller NLM NetWare Loadable Module NVRAM no

Component identification 15 – Blowers – Drive presence • Detects and reports component changes in the enclosure (identifies hot-plug addition an

150 HP StorageWorks MSA500 G2 Storage System User Guide SE single-ended SIM Systems Insight Manager SMART self-monitoring analysis and reporting

151 Index 2 2-Port Shared Storage Module 15, 16 4 4-Port Shared Storage Module 17, 18, 51 A active redundancy LED 20 active/standby LED

152 HP StorageWorks MSA500 G2 Storage System User Guide F failure of hard drive 78, 83 fan LED 23 fan zones 24 fans 13 fault LED 20 faul

Index 153 power connectors, external 13 power cord 47 Power On/Standby button 11, 27, 28 power supply LEDs 14, 77 power supply output 14

16 HP StorageWorks MSA500 G2 Storage System User Guide 2-Port Shared Storage Module LEDs Item LED Description Status 1 Power Flashing green

Component identification 17 4-Port Shared Storage Module Components Item Description Bus 1 SCSI port connector A1 A 2 SCSI port connector A

18 HP StorageWorks MSA500 G2 Storage System User Guide 4-Port Shared Storage Module LEDs Item LED Description Status 1 Power Flashing green

Component identification 19 Controller display Each controller LCD provides informational and error messages. Item Description 1 Display 2 Left

© Copyright 2004, 2005 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warra

20 HP StorageWorks MSA500 G2 Storage System User Guide Controller LEDs Item LED Description Status 0-2 Busy status Green = Controller is id

Component identification 21 Item LED Description Status 11 Logical I/O activity Green = System is currently processing logical requests from the

22 HP StorageWorks MSA500 G2 Storage System User Guide NOTE: The data protection and the time limit also apply if a power outage occurs. When pow

Component identification 23 Bay SCSI ID Bus Port 5 4 0 6 5 0 7 8 0 8 0 1 9 1 1 10 2 1 11 3 1 12 4 1 13 5 1 14 8 1 Hot-plug SCSI hard

24 HP StorageWorks MSA500 G2 Storage System User Guide Item LED description Status 2 Online status On = Drive is part of an array and is curren

Component identification 25 Activity LED (1) Online LED (2) Fault LED (3) Interpretation Off Off Off Either (1) the drive is not configured as

27 Operations In this section Power up the storage system ...

28 HP StorageWorks MSA500 G2 Storage System User Guide Power down the storage system WARNING: To reduce the risk of personal injury, electric s

Operations 29 • Two LEDs Types of messages The display module is capable of storing up to 100 messages. When the message log is full, the system

3 Contents Component identification 11 Front panel components...

30 HP StorageWorks MSA500 G2 Storage System User Guide • Selecting User Input Options—User input messages present the user with a choice and defi

31 Setup In this section Rack planning resources...

32 HP StorageWorks MSA500 G2 Storage System User Guide – Cabling servers in a rack – Coupling multiple racks • The Rack Products Documentation

Setup 33 When a vertical space in the rack is not filled by a server or rack component, the gaps between the components cause changes in airflow t

34 HP StorageWorks MSA500 G2 Storage System User Guide CAUTION: To reduce the risk of damage to the equipment when installing third-party optio

Setup 35 • Provide a separate electrical circuit for the storage system. Electrical grounding requirements The storage system must be grounded p

36 HP StorageWorks MSA500 G2 Storage System User Guide • The leveling jacks are extended to the floor. • The full weight of the rack rests on th

Setup 37 Item Description 1 MSA500 G2 storage system 2 Power cords (2) 3 Ethernet crossover cable 4 SCSI VHDCI cables (2) 5 4U rack templat

38 HP StorageWorks MSA500 G2 Storage System User Guide If you are installing the MSA500 G2 storage system in an M-Series rack, contact an authoriz

Setup 39 3. Use a No. 2 Phillips screwdriver to remove the standard pins from the front and back ends of the rail. 4. Install four round-hole p

4 HP StorageWorks MSA500 G2 Storage System User Guide Installing hardware options...

40 HP StorageWorks MSA500 G2 Storage System User Guide CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of

Setup 41 NOTE: Identify the left (L) and right (R) rack rails by markings stamped into the sheet metal. 3. Secure the back end of the rails to

42 HP StorageWorks MSA500 G2 Storage System User Guide WARNING: This storage system is very heavy. To reduce the risk of personal injury or dam

Setup 43 5. Secure the chassis to the rack. 6. Use the shipping bracket to secure the storage system for shipping: IMPORTANT: Use of the shipp

44 HP StorageWorks MSA500 G2 Storage System User Guide Installing hardware options Install any hardware options before initializing the storage sy

Setup 45 Item Description 3 Servers 4 Ethernet crossover cable NOTE: The ethernet crossover cable is for Microsoft® and Linux operating systems

46 HP StorageWorks MSA500 G2 Storage System User Guide After choosing the configuration that best suits your needs, enable SSP with ACU Version 7.

Setup 47 1. Install the server cable management solution. Refer to the server documentation. 2. Connect the VHDCI SCSI cables to the storage sys

48 HP StorageWorks MSA500 G2 Storage System User Guide Updating firmware After installing hardware and powering up the storage system for the firs

49 Hardware options installation In this section Firmware updates ...

Contents 5 Expanding and extending capacity ... 66 Array Di

50 HP StorageWorks MSA500 G2 Storage System User Guide Removing hard drive blanks CAUTION: To prevent improper cooling and thermal damage, do n

Hardware options installation 51 2. Install the hard drive. 3. Determine the status of the hard drive from the hot-plug hard drive LEDs ("

52 HP StorageWorks MSA500 G2 Storage System User Guide Installing the 4-port shared storage module CAUTION: In systems that use external data s

Hardware options installation 53 4. Install the 4-Port Shared Storage Module. MSA500 G2 Controller option The HP StorageWorks Modular Smart Ar

54 HP StorageWorks MSA500 G2 Storage System User Guide • To configure an MSA500 G2 storage system for controller redundancy, both controllers mus

Hardware options installation 55 3. Install the controller. 4. Verify that the component is seated properly by observing its LEDs when the sto

56 HP StorageWorks MSA500 G2 Storage System User Guide Installing the cache module upgrade 1. Power down the storage system (on page 28). 2. Rem

Hardware options installation 57 4. Install the new cache module. 5. Install the controller. 6. Power up the storage system (on page 27). 7.

58 HP StorageWorks MSA500 G2 Storage System User Guide MSA500 G2 high availability option The HP StorageWorks Modular Smart Array 500 Generation 2

59 Configuration and utilities In this section Server utilities...

6 HP StorageWorks MSA500 G2 Storage System User Guide 31 I2C Write Failure <I2C device name> ...

60 HP StorageWorks MSA500 G2 Storage System User Guide HP Systems Insight Manager HP SIM is a web-based application that allows system administrat

Configuration and utilities 61 Survey Utility is installed with every SmartStart-assisted installation or can be installed through the HP PSP. ROM

62 HP StorageWorks MSA500 G2 Storage System User Guide Controller firmware auto cloning In a redundant controller configuration, both controllers

Configuration and utilities 63 IMPORTANT: During incompatible version cloning, the storage system does not reset the updated controller if the con

64 HP StorageWorks MSA500 G2 Storage System User Guide Array Configuration Utility ACU is a browser-based utility with the following features: •

Configuration and utilities 65 • The controller is not reading from or writing to any of the spare drives in the array. • The controller is not r

66 HP StorageWorks MSA500 G2 Storage System User Guide – If an 86 controller display message appears, drive positions were changed successfully a

Configuration and utilities 67 The expansion process is illustrated in the following figure, in which the original array (containing data) is shown

68 HP StorageWorks MSA500 G2 Storage System User Guide NetWare Online Array Configuration Utility (CPQONLIN) The NetWare Online Array Configuratio

Configuration and utilities 69 Customizing the chassis name The Chassis Name field is available for a user-defined, customized name that helps defi

Contents 7 105 Volume #<n> State Expansion Active... 113 106 Volume

70 HP StorageWorks MSA500 G2 Storage System User Guide Accelerator ratio The MSA500 G2 controller has an onboard cache called an Array Accelerator

Configuration and utilities 71 Migrating RAID level and stripe size online Using CPQONLIN, you can modify both the RAID level and stripe size of an

73 Cluster installation and configuration In this section Cluster hardware installation ...

74 HP StorageWorks MSA500 G2 Storage System User Guide 6. Connect the power cords. IMPORTANT: HP recommends the use of a UPS. Contact the neares

75 Troubleshooting In this section When the storage system does not start...

76 HP StorageWorks MSA500 G2 Storage System User Guide b. The blowers start up. c. The 2-Port or 4-Port Shared Storage Module LED flashes green.

Troubleshooting 77 Are the power supply/blower assembly LEDs green? Answer Possible Reasons Possible Solutions No The power cords are not connect

78 HP StorageWorks MSA500 G2 Storage System User Guide Is the controller display providing messages? Answer Possible Reasons Possible Solutions N

Troubleshooting 79 • ADU lists all failed drives. • CPQONLIN identifies failed drives in a NetWare environment. For additional information about

8 HP StorageWorks MSA500 G2 Storage System User Guide 410 Storage Box #<n> Power Supply Added...

80 HP StorageWorks MSA500 G2 Storage System User Guide One example of a situation in which compromised fault tolerance may occur is when a drive i

Troubleshooting 81 Factors to consider before replacing hard drives • In systems that use external data storage, be sure that the server is the fi

82 HP StorageWorks MSA500 G2 Storage System User Guide • Do not remove a second drive from an array until the first failed or missing drive has b

Troubleshooting 83 • The rotational speed of the hard drives • The availability of drive cache • The brand, model, and age of the drives • The

84 HP StorageWorks MSA500 G2 Storage System User Guide Drive failure in a NetWare environment Use CPQONLIN to identify and monitor drive failure s

Troubleshooting 85 Some status messages are available without pressing the F3 key. For example, on the Main menu, the FAILED status appears next to

86 HP StorageWorks MSA500 G2 Storage System User Guide 01 HP MSA500-G2 Startup Complete ...

Troubleshooting 87 71 System Halted for Cache Error...10

88 HP StorageWorks MSA500 G2 Storage System User Guide 300 Recovery ROM Autoflash Started...

Troubleshooting 89 00 Array Controller Firmware Ver <version> Type: Informational Description: Displays the current version of the firmware r

Contents 9 Acronyms and abbreviations 147 Index 151

90 HP StorageWorks MSA500 G2 Storage System User Guide Description: The controller firmware detected a critical error. To prevent any possible dat

Troubleshooting 91 06 Restarting System Type: Informational Description: Indicates that the system has been reset and is being restarted. Action: N

92 HP StorageWorks MSA500 G2 Storage System User Guide Action: Remove the failed controller. 20 Initializing SCSI Subsystem Type: Informational D

Troubleshooting 93 2. Examine all attached SCSI devices. 3. Remove any SE devices found and replace them with LVD devices. 30 I2C Read Failure &

94 HP StorageWorks MSA500 G2 Storage System User Guide 40 Begin Redundancy Support Type: Informational Description: The controllers are attempting

Troubleshooting 95 43 Redundancy Failed Hardware Failure Type: Error Description: While either attempting to enter redundant mode or already operat

96 HP StorageWorks MSA500 G2 Storage System User Guide 44 Redundancy Failed Mismatch Hardware Type: Error Description: Both controllers must conta

Troubleshooting 97 47 Redundancy Failed Cache Size Mismatch Type: Error Description: Both controllers must have the same size of cache memory for r

98 HP StorageWorks MSA500 G2 Storage System User Guide 49 Redundancy Failed Firmware Lockup Type: Error Description: While either attempting to en

Troubleshooting 99 2. Wait 10 seconds. 3. Reinstall the controller, and be sure that it seats fully in the chassis. If this action does not solve