Hp Systems Insight Manager Manuel d'utilisateur Page 131

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The contract start and end date is listed for each contract item along with the following information:
Status The possible values are:
A: Active
F: The start date is in the future
X: Expired
E: There is no end date
I: The agreement is informal. This status might mean that the agreement is not finalized.
B: Delivery blocked
C: Cancelled
Service Level The level of service specified in the offer. This includes the amount of time HP
has to react to an issue, the time to resolution for a set of issues, and the type of response HP
will use to react to an issue.
Deliverables A description of services offered with this contract, for example, onsite support
or parts and materials.
Warranty
Warranty Type The type of warranty, for example, Base Warranty, Bundled Warranty, or
HP Care Pack.
Start Date The start date of an active warranty.
Extension The number of days that this warranty has been extended.
Wty: HP HW Maintenance Onsite Support The warranty start and end date is listed for each
warranty item along with the following information:
Status The possible values are:
A: Active
F: The start date is in the future
X: Expired
E: There is no end date
I: The agreement is informal. This status might mean that the agreement is not
finalized.
B: Delivery blocked
C: Cancelled
Service Level The level of service specified in the warranty. This includes the amount of
time HP has to react to an issue, the time to resolution for a set of issues, and the type of
response HP will use to react to an issue.
Deliverables A description of services offered with this warranty, for example, onsite
support or parts and materials.
Wty: HP Support for Initial Setup
Status The possible values are:
A: Active
F: The start date is in the future
X: Expired
E: There is no end date
I: The agreement is informal. This status might mean that the agreement is not
finalized.
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