User Guide
12 Computer Setup (BIOS) and Advanced System Diagnostics ... 98Using Computer Setup ...
d. Inspect the tab in the upgrade bay to ensure the keyboard is locked. If not, gently push thetab down until it is locked in place.e. Turn the comput
Cleaning your computerCleaning productsUse the following products to safely clean and disinfect your computer:●Dimethyl benzyl ammonium chloride 0.3 p
CAUTION: When cleaning the TouchPad and keyboard, do not let liquids drip between the keys.This can permanently damage internal components.●To clean a
11 Backup and recoveryTo protect your information, use Windows backup and restore utilities to back up individual files andfolders, back up your entir
NOTE: The backup process may take over an hour, depending on file size and the speed of thecomputer.1. From the Start screen, type backup, click Setti
NOTE: For additional information on recovering information using the Windows tools, perform asearch for these topics in Help and Support. From the Sta
Using Windows Refresh for quick and easy recoveryWhen your computer is not working properly and you need to regain system stability, the WindowsRefres
3. Click Change PC settings in the bottom-right corner of the screen, and then select Generalfrom the PC settings screen.4. Under Remove everything an
12 Computer Setup (BIOS) and AdvancedSystem DiagnosticsUsing Computer SetupComputer Setup, or Basic Input/Output System (BIOS), controls communication
To exit Computer Setup menus, choose one of the following methods:● To exit Computer Setup menus without saving your changes:Click the Exit icon in th
1WelcomeAfter you set up and register the computer, it is important to take the following steps:●Take a minute to browse the printed Windows 8 Basics
Updating the BIOSUpdated versions of the BIOS may be available on the HP website.Most BIOS updates on the HP website are packaged in compressed files
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after thedownload is complete. If no instructions are disp
Using Advanced System DiagnosticsAdvanced System Diagnostics allows you to run diagnostic tests to determine if the computerhardware is functioning pr
13 SupportContacting supportIf the information provided in this user guide or Help and Support does not address your questions,you can contact support
LabelsThe labels affixed to the computer provide information you may need when you troubleshoot systemproblems or travel internationally with the comp
14 Specifications● Input power●Operating environmentInput powerThe power information in this section may be helpful if you plan to travel internationa
A Traveling with the computerFor best results, follow these traveling and shipping tips:●Prepare the computer for traveling or shipping:◦Back up your
B TroubleshootingTroubleshooting resources●Access website links and additional information about the computer through Help and Support.From the Start
The computer screen is blankIf the screen is blank but you have not turned off the computer, one or more of these settings may bethe cause:●The comput
An external device is not workingFollow these suggestions if an external device does not function as expected:●Turn on the device according to the man
Finding informationThe computer comes with several resources to help you perform various tasks.Resources For information aboutSetup Instructions poste
The optical disc tray does not open for removal of a CD or DVD 1. Insert the end of a paper clip (1) into the release access in the front bezel of the
The computer does not detect the optical driveIf your operating system does not detect an installed device, the device driver software may bemissing o
The process of burning a disc does not begin, or it stops beforecompletion● Be sure that all other programs are closed.●Turn off Sleep mode.●Be sure t
C Electrostatic dischargeElectrostatic discharge is the release of static electricity when two objects come into contact—forexample, the shock you rec
IndexSymbols/Numerics1394 cable, connecting 531394 devicesconnecting 53defined 52removing 531394 port, identifying 11AAC adapter, testing 46accessory
eSATA devicesconnecting 54defined 53removing 54eSATA port 11esc key, identifying 8ExpressCardconfiguring 48defined 48inserting 49removing 50removing i
Ooperating environment 105optical discinserting 68removing 69optical drive 55optical drive eject button,identifying 10optional external devices, using
user password 74usingexternal AC power 45power-saving states 39Vvents, identifying 11, 14VGA port, connecting 36video 36volumeadjusting 34buttons 34ke
Resources For information aboutLimited Warranty*To access this guide, from the Start screen, select theHP Support Assistant app, select My computer, a
2 Getting to know your computerTopTouchPadComponent Description(1) Left pointing stick button Functions like the left button on an external mouse.(2
LightsComponent Description(1) TouchPad light●Amber: The TouchPad is off.●Off: The TouchPad is on.(2) Caps lock light On: Caps lock is on.(3)Power
Buttons and fingerprint reader (select models only)Component Description(1)Power button●When the computer is off, press the button to turn onthe compu
Component Description(6) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of apassword logon.(7) TouchPad on
KeysComponent Description(1) esc key Displays system information when pressed in combinationwith the fn key.(2) Function keys Execute frequently u
FrontComponent Description(1)Wireless light Turns the wireless feature on or off but does notestablish a wireless connection.(2)Power light ● On: The
© Copyright 2012, 2013 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany unde
RightComponent Description(1)Audio-out (headphone) jack Connects optional powered stereo speakers, headphones,earbuds, a headset, or television audio.
LeftComponent Description(1)Security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is designed to act as ade
RearComponent Description(1)RJ-11 (modem) jack Connects a modem cable.(2)Power connector Connects an AC adapter.12 Chapter 2 Getting to know your co
DisplayComponent Description(1) Internal display switch Turns off the display or initiates Sleep if the display is closedwhile the power is on.NOTE: T
BottomComponent Description(1) Battery bay Holds the battery.(2)SIM slot Supports a wireless subscriber identity module (SIM).The SIM slot is locate
Component Description(8)Bluetooth compartment Contains a Bluetooth device (select models only).(9)Service door Provides access to the hard drive, the
3 Connecting to a networkYour computer can travel with you wherever you go. But even at home, you can explore the globeand access information from mil
Using operating system controlsThe Network and Sharing Center allows you to set up a connection or network, connect to a network,manage wireless netwo
Setting up a WLANTo set up a WLAN and connect to the Internet, you need the following equipment:● A broadband modem (either DSL or cable) (1) and high
Connecting to a WLANTo connect to the WLAN, follow these steps:1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. I
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on
For information about inserting and removing the SIM, see Inserting and removing a SIMon page 20.For information about HP Mobile Broadband and how to
To remove a SIM, press in on the SIM, and then remove it from the slot.Using GPS (select models only)Your computer may be equipped with a Global Posit
2. Plug the other end of the network cable into a network wall jack (2) or router.NOTE: If the network cable contains noise suppression circuitry (3),
Connecting a country- or region-specific modem cable adapterTelephone jacks vary by country or region. To use the modem and the modem cable outside th
4 Navigating using the keyboard, touchgestures and pointing devicesYour computer allows navigation using touch gestures (select models only) in additi
Turning the TouchPad off and onTo turn the TouchPad off and on, quickly double-tap the TouchPad on/off button.Using TouchPad gesturesYour TouchPad or
TappingTo make an on-screen selection, use the tap function on the TouchPad.●Point to an item on the screen, and then tap one finger on the TouchPad z
Pinching/zoomingPinching and zooming allow you to zoom out or in on images or text.●Zoom in by placing two fingers together on the TouchPad zone and t
Flicking (select models only)Flicking allows you to navigate through screens or quickly scroll through documents.●Place three fingers on the TouchPad
Top-edge swipeThe top-edge swipe allows you to open apps available from the Start screen.IMPORTANT: When an app is active, the top-edge gesture varies
iv Safety warning notice
Using the keyboardThe keyboard and mouse allow you to type select items, scroll and to perform the same functions asusing touch gestures. The keyboard
Shortcutkey Key Description+ tab Switches between open apps.NOTE: Continue to press this key combination until the app youwant opens.alt + f4 Closes a
Hot key combination Descriptionfn+f6 Decreases speaker volume.fn+f7 Increases speaker volume. fn+f8 Displays battery charging level.fn+f9 Decreases t
Using the integrated numeric keypadComponent Description(1) num lk key Alternates between the navigational and numeric functions on theintegrated nume
5 MultimediaYour computer may include the following:●Integrated speaker(s)●Integrated microphone(s)● Integrated webcam● Preinstalled multimedia softwa
NOTE: Refer to the Getting to know your computer on page 4 section for information on what typeof volume controls your computer has.Connecting headpho
Administrators can set the security level for Face Recognition in the Security Manager Setup Wizardor HP ProtectTools Administrative Console. For more
To connect a VGA display device to the external monitor port:1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as
To connect a video or audio device to the DisplayPort:1. Connect one end of the DisplayPort cable to the DisplayPort port on the computer.2. Connect t
6 Power managementNOTE: A computer may have a power button or a power switch. The term power button is usedthroughout this guide to see both types of
Table of contents1 Welcome ...
NOTE: You cannot initiate any type of networking connection or perform any computer functionswhile the computer is in the Sleep state.Intel Rapid Star
Setting password protection on wakeupTo set the computer to prompt for a password when the computer exits Sleep or Hibernation, followthese steps:1. F
Finding additional battery informationHP Support Assistant provides the tools and information about the battery. To access batteryinformation, from th
Identifying low battery levelsWhen a battery that is the sole power source for the computer reaches a low or critical battery level,the following beha
CAUTION: Removing a battery that is the sole power source for the computer can cause loss ofinformation. To prevent loss of information, save your wor
See the Regulatory, Safety and Environmental Notices for proper battery disposal. To access theuser guides, from the Start screen, select the HP Suppo
Testing an AC adapterTest the AC adapter if the computer exhibits any of the following symptoms when it is connected toAC power:●The computer does not
7 External cards and devicesUsing Media Card Reader cards (select models only)Optional digital cards provide secure data storage and convenient data s
3. Press in on the card (1), and then remove it from the slot (2).NOTE: If the card does not eject, pull the card out of the slot.Using ExpressCards (
Inserting an ExpressCardCAUTION: To prevent damage to the computer and external media cards, do not insert a PC Cardinto an ExpressCard slot.CAUTION:
4 Navigating using the keyboard, touch gestures and pointing devices ... 24Using pointing devices ...
Removing an ExpressCardCAUTION: To reduce the risk of loss of data or an unresponsive system, use the followingprocedure to safely remove the ExpressC
Inserting a smart card1. Hold the card label-side up, and gently slide the card into the smart card reader until the card isseated.2. Follow the on-sc
Connecting a USB deviceCAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect thedevice.▲Connect the USB cable for the
Connecting a 1394 deviceCAUTION: To reduce the risk of damage to a 1394 port connector, use minimal force to connect thedevice.▲To connect a 1394 devi
Connecting an eSATA deviceCAUTION: To reduce the risk of damage to an eSATA port connector, use minimal force to connectthe device.▲To connect an eSAT
To disconnect an unpowered external device, turn off the device, and then disconnect it on thecomputer. To disconnect a powered external device, turn
8DrivesHandling drivesCAUTION: Drives are fragile computer components that must be handled with care. Refer to thefollowing cautions before handling d
Intel Smart Response Technology (select models only)Intel® Smart Response Technology (SRT) is an Intel® Rapid Storage Technology (RST) cachingfeature
3. Slide the service door toward the front of the computer (4) and lift (5) to remove the service door.Replacing the service doorReplace the service d
4. With the battery bay toward you, slide the service door release latch to the left (3), and if youchoose to, insert and tighten the optional screw (
Using power-saving states ... 39Intel Rapid Start Techno
IMPORTANT: You must temporarily disable SRT when changing RAID modes. Make the changeand then re-enable SRT. Failure to temporarily disable this featu
10. Lift the hard drive (3), and then pull the hard drive out of the hard drive bay.11. Remove the four screws (1) on the hard drive bracket and remov
Installing a hard driveTo install the hard drive:1. Lower the hard drive (1) into the hard drive bay.2. Pull the hard drive tab (2) to the left until
8. Replace the battery (see Inserting or removing the battery on page 43).9. Turn the computer right-side up, and then reconnect AC power and external
To install a hard drive in the upgrade bay:1. Turn the computer upside down on a flat surface, with the upgrade bay toward you.2. Insert the hard driv
To install an optical drive in the upgrade bay:1. Turn the computer upside down on a flat surface, with the upgrade bay toward you.2. Insert the optic
Improving hard drive performanceUsing Disk DefragmenterAs you use the computer, files on the hard drive become fragmented. Disk Defragmenterconsolidat
NOTE: Hard drives in the primary hard drive bay or in the secondary hard drive bay are protectedby HP 3D DriveGuard. Hard drives installed in optional
To open the software and change settings, follow these steps:1. Double-click the icon on the Windows desktop in the notification area, at the far righ
5. Gently press the disc (3) down onto the tray spindle until the disc snaps into place.6. Close the disc tray.NOTE: After you insert a disc, a short
Removing an eSATA device ... 54Using optional external devi
2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outeredges of the disc. Hold the disc by the edges and a
3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outeredges of the disc. Hold the disc by the edges and a
Sharing optical drivesAlthough your computer may not have an integrated optical drive, you can access software and data,and install applications, by s
9SecurityProtecting the computerStandard security features provided by the Windows operating system and the non-WindowsComputer Setup utility (BIOS) c
Using passwordsA password is a group of characters that you choose to secure your computer information. Severaltypes of passwords can be set, dependin
Setting passwords in Computer SetupPassword FunctionBIOS administrator password* Protects access to Computer Setup.DriveLock master password* Protects
3. Use a pointing device or the arrow keys to select Security > Setup BIOS AdministratorPassword, and then press enter.4. When prompted, type a pas
Entering a BIOS administrator passwordAt the BIOS administrator password prompt, type your password (using the same kind of keys youused to set the pa
11. To confirm DriveLock protection on the drive you have selected, type DriveLock in theconfirmation field, and then press enter.NOTE: The DriveLock
Removing DriveLock protectionTo remove DriveLock protection in Computer Setup, follow these steps:1. Turn on the computer, and then press esc while th
Setting passwords in Computer Setup ... 75Managing a BIOS administrator pas
Removing Automatic DriveLock protectionTo remove DriveLock protection in Computer Setup, follow these steps:1. Turn on or restart the computer, and th
NOTE: Under some circumstances a firewall can block access to Internet games, interfere withprinter or file sharing on a network, or block authorized
Using the fingerprint reader (select models only)Integrated fingerprint readers are available on select computer models. In order to use the fingerpri
10 MaintenanceAdding or replacing memory modulesThe computer has two memory module compartments. The capacity of the computer can beupgraded by adding
b. Grasp the edge of the memory module (2), and then gently pull the memory module out ofthe memory module slot.CAUTION: To prevent damage to the memo
c. Gently press the memory module (3) down, applying pressure to both the left and rightedges of the memory module, until the retention clips snap int
4. Remove the battery (see Inserting or removing the battery on page 43).5. Remove the service door (see Removing or replacing the service door on pag
c. Turn the computer right-side up and gently release the five tabs from right to left along thetop edge of the keyboard.NOTE: Do not disconnect the k
NOTE: Memory modules are designed with a notch to prevent incorrect insertion into thememory module slot.9. Line up the notch (1), slide the memory mo
10. Replace the keyboard:a. Lift up the keyboard and flip it over (1), resting it on the base enclosure.b. Slide the keyboard tabs (2) into the base e
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