HP 5300 Spécifications télécharger pdf (Page 69)

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Troubleshooting

Downloading New Code

Troubleshooting

Downloading New Code

When product enhancements occur for the Series 5300xl Switches, new code

can be downloaded to the switch through several methods, for product

enhancements and new features. Please see the Management and Configu-

ration Guide that is on the documentation CD-ROM that came with your

switch for more information.

The new code would be available on the HP ProCurve web site,

http://www.hp.com/go/procurve.

HP Customer Support Services

If you are still having trouble with your switch, Hewlett-Packard offers support

24 hours a day, seven days a week through the use of a number of automated

electronic services. See the Customer Support/Warranty booklet that came

with your switch for information on how to use these services to get technical

support. The HP ProCurve web site, http://www.hp.com/go/procurve also

provides up-to-date support information.

Additionally, your HP-authorized network reseller can provide you with assis-

tance, both with services that they offer and with services offered by HP.

Before Calling Support

Before calling your networking dealer or HP Support, to make the support

process most efficient, you first should have retrieved the following informa-

tion:

Information Item Information Location

• product identification, including the chassis,

modules, and mini-GBICs

the front of the switch, and on the

modules and mini-GBICs

• details about the switch’s status including the OS

(software) version, a copy of the switch config-

uration, a copy of the switch Event Log, and a

copy of the switch status and counters informa-

tion

switch console: show tech

command

• copy of your network topology map, including

network addresses assigned to the relevant de-

vices

your network records

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HP 5300 Spécifications Page 69