HP ProOne 400 G3 20-inch Non-Touch All-in-One PC Manuel d'utilisateur

Maintenance & Service GuideHP ProOne 400 G3 20 inch All-in-One Business PC

Front componentsComponent Component1 Webcam LED 3 Webcam microphone2 Webcam lens 4 Speakers2 Chapter 1 Product features

Solving USB ash drive problemsIf you encounter USB ash drive problems, common causes and solutions are listed in the following table.USB ash drive

Solving Internet access problemsIf you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes

Solving software problemsMost software problems occur as a result of the following:●The application was not installed or congured correctly.●There is

8 Backing up, restoring, and recoveringThis chapter provides information about the following processes. The information in the chapter is standard pro

You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 96.●If your comp

NOTE: You must be connected to the Internet to access the Get help app.Restore and recoveryThere are several options for recovering your system. Choos

●To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Creating

1. If possible, back up all personal les.2. Insert the HP Recovery media, and then restart the computer.NOTE: If the computer does not automatically

9 POST error messages and diagnostic front panel LEDs and audible codesThis appendix lists the error codes, error messages, and the various indicator

Control panel message Description Recommended actionRTC (real-time clock) battery may need to be replaced.problem persists, replace the RTC battery. S

Side componentsComponent Component1 Power button 5 HP SD media card reader (optional)2 USB Type-A charging ports 6 Optical disc drive3 USB Type-A port

Control panel message Description Recommended action00E-Inventory Error during MEBx Execution BIOS information passed to the MEBx resulted in a failur

Control panel message Description Recommended action3. Back up contents and replace hard drive.302-Hard Disk 2: SMART Hard Drive Detects Imminent Fail

Control panel message Description Recommended action3. Recongure card resources and/or run Computer Setup or Windows utilities.419-Out of Memory Spac

Control panel message Description Recommended action90B-Fan Failure The system has detected that a cooling fan is not operating correctly.1. Reseat fa

Number of long beeps/blinks Error category4 Thermal5 System boardPatterns of blink/beep codes are determined by using the following parameters:●1 seco

10 Password security and resetting CMOSThis computer supports security password features, which can be established through the Computer Setup Utilitie

1. Shut down the operating system properly, then turn o the computer and any external devices, and disconnect the power cord from the power outlet.2.

Clearing and resetting the BIOSThe CMOS button resets BIOS settings to default, but does not clear the passwords or aect any of the other Security se

A Power cord set requirementsThe power supplies on some computers have external power switches. The voltage select switch feature on the computer perm

Country-specic requirementsAdditional requirements specic to a country are shown in parentheses and explained below.Country Accrediting Agency Cou

Rear componentsComponent Component1 Security cable slot 6 DisplayPort port2 Serial port 7 USB Type-A ports (2)3 PS/2 keyboard connector 8 USB Type-A p

B Statement of memory volatilityThe purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business computers. T

g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utili

Nonvolatile memory usageNonvolatile Memory Type Amount (Size)Does this memory store customer data?Does this memory retain data when power is removed?W

Nonvolatile Memory Type Amount (Size)Does this memory store customer data?Does this memory retain data when power is removed?What is the purpose of th

Questions and answers1. How can the BIOS settings be restored (returned to factory settings)?IMPORTANT: Restore defaults does not securely erase any d

IMPORTANT: Resetting will result in the loss of information.These steps will not reset Custom Secure Boot Keys. See question and answer 7 for informat

C SpecicationsItem Value Value ValueDimensionsWidthDepthHeightWithout stand20.92 in (567.2 mm)2.31 in (58.71 mm)14.63 in (371 mm)Easel stand20.92 in

IndexAaccess panellocked 78removing 24adjustable height stand 21attaching 21removing 22administrator password 107antennaremoving 50audible codes 105au

keyboard problems 86LlabelsCerticate of Authenticity 5location 5Microsoft Certicate of Authenticity 5serial number 5service 5left trimremoving 52Mme

softwareproblems 94servicing computer 16speakersillustrated 7removing 55specicationscomputer 118standsadjustable height, attaching 21adjustable heigh

LabelsThe labels axed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the compu

2 Illustrated parts catalogComponent appearance may vary.NOTE: HP continually improves and changes product parts. For complete and current information

Item Description(1) Front bezel (for use in non-touch models)(2) Rear cover (main)(3) Rear port cover Trims(4) Top trim(5) Left(6) Right(7) Bottom tr

Item Description* VESA cover (for use in models without a stand)* HP keyed cable lock* Power cordMass storage devicesDescriptionOptical drive (does no

Processors and memory modulesDescriptionMemory modules (SODIMM; PC4-2400)16-GB8-GB4-GBIntel Processors (include replacement thermal material)Intel Cor

DescriptionPower (DC-in) cableAdapter, USB to serialAdapter, DisplayPort to VGAAdapter, DisplayPort to DVIAdapter, DisplayPort to HDMI 1.4Keyboards an

3 Routine care, SATA drive guidelines, and disassembly preparationThis chapter provides general service information for the computer. Adherence to the

© Copyright 2017 HP Development Company, L.P.AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and u

Generating staticThe following table shows that:●Dierent activities generate dierent amounts of static electricity.●Static electricity increases as

Personal grounding methods and equipmentUse the following equipment to prevent static electricity damage to equipment:●Wrist straps are exible straps

●Material handling packages●Conductive plastic bags●Conductive plastic tubes●Conductive tote boxes●Opaque shielding bags●Transparent metallized shield

Cleaning the Computer CaseFollow all safety precautions in General cleaning safety precautions on page 14 before cleaning the computer.To clean the co

Cleaning the mouseBefore cleaning the mouse, ensure that the power to the computer is turned o.●Clean the mouse ball by rst removing the retaining p

●If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging and label the package “Fragile: Handle With

SATA hard drive cablesSATA data cableAlways use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives.C

4 Removal and Replacement ProceduresThe following sections provide information about disassembling various components of the computer.Preparing to dis

Attaching and removing a standTwo stands are available for the computer:●Attaching and removing an easel stand●Attaching and removing an adjustable he

7. Lift the stand up (2), and then pull the stand hooks out of the computer (3).Attaching and removing an adjustable height standAttaching an adjustab

About This BookWARNING! Text set o in this manner indicates that failure to follow directions could result in bodily harm or loss of life.CAUTION: Te

Removing an adjustable height standTo remove the stand:1. Remove all removable media, such as optical discs or USB ash drives, from the computer.2. T

Rear port cover1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 19).2. Remove the stand (see Attaching and r

Access panelThe computer has one main rear access panel that allows access to internal components. Two screws secure the access panel.To remove the ac

VESA mount coverModels that do not use a stand have a cover over the VESA mount.To remove the VESA mount cover:1. Prepare the computer for disassembly

Locating internal componentsComponent Component1 Optical disc drive 3 Battery2 Hard drive 4 Memory modules26 Chapter 4 Removal and Replacement Proce

DrivesDescriptionOptical drive (does not include bezel)DVD±RW driveDVD-ROM driveHard drive1 TB, hybrid SSD drive1 TB, 7200 rpm500 GB, 5400 rpm, hybrid

7. Disconnect the power and data cables from the hard drive (3).8. Remove the four mounting screws from the 2.5 inch hard drive. Be sure to keep the s

Installing a 2.5-inch hard disc drive1. Fasten four mounting screws with grommets onto the new 2.5 inch hard drive.2. Position the hard drive above th

Replacing the optical driveThe optical drive is located beneath the lower hard drive on the left side of the computer. The green latch comes with the

9. Align the new optical disc drive with the opening in the side of the computer. Push the drive in rmly until it snaps into place.NOTE: The optical

iv About This Book

System board (EMI) shieldThe system board shield covers the system board. A latch holds the shield in place. Four screws secure the shield.To remove t

MemoryDescription16-GB8-GB4-GBThe memory slots on the system board can be populated with up to two industry-standard small outline dual inline memory

●The system will operate in ex mode if the memory capacity of the memory module in Channel A is not equal to the memory capacity of the memory module

BatteryThe battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the bat

WLAN moduleDescriptionIntel Dual Band Wireless-AC 7265 NVIntel Centrino Wireless-N 2230Intel Dual Band Wireless-AC 3168802.11bgn, 1x1, single band, Bl

Heat sinkHeat sink appearance varies based on processor type and graphics memory.To remove the heat sink:1. Prepare the computer for disassembly (see

ProcessorDescriptionIntel Core i7-7700T (2.9-GHz)Intel Core i5-7600T (2.8-GHz)Intel Core i3-7500T (2.7-GHz)Intel Core i3-7300T (3.5-GHz)Intel Core i3-

8. Raise and rotate the microprocessor retainer to its fully open position (2), and then carefully lift the processor from the socket (3).CAUTION: Do

Serial/PS2 boardThe serial/PS2 board is located to the left of the rear I/O panel. It is secured with two screws and has one connected cable.To remove

System boardThe system board is secured with a a total of ten Torx screws. Two of the screws also secure the removable side bracket, and two other scr

Table of contents1 Product features ...

12. Lift the system board up and out of the computer (2).To install the system board, reverse the removal procedures.Replace the thermal pad below the

Setup Field Name Comment LabelSerial Number Enter the Serial Number of Unit. SupportSKU Number Enter the SKU or Product Number including Localization

System board calloutsSys Bd Label Color Component Sys Bd Label Color ComponentCHFAN Black Fan connector PSWD Green Clear system passwordsBACKLIGHT

VESA mounting bracketThe VESA mounting bracket is located under the stand.To remove the VESA mounting bracket:1. Prepare the computer for disassembly

Fan assemblyThe fan assembly is located partially under the VESA mounting bracket and is secured with four Torx screws.To remove the fan assembly:1. P

Drive cableThe drive cable includes connectors for the optical drive and hard drive, as well as three cables that connect to the system board..To remo

Top trimThe top trim is located along the top of the computer.To remove the top trim:1. Prepare the computer for disassembly (see Preparing to disasse

Webcam moduleOn products that ship with a webcam module, the module is located at the top of the computer beneath the top trim. It is housed in a meta

AntennasThe antenna cables route from the WLAN module to antennas at the top of the computer. The antennas are secured to the computer with adhesive.T

Right trimTo remove the right trim:1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 19).2. Remove the rear p

Cable management ...

Left trimTo remove the left trim:1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 19).2. Remove the rear por

Feet, bottom panel and trimTo remove the feet and bottom panel and trim:1. Prepare the computer for disassembly (see Preparing to disassemble the comp

10. Remove the feet.NOTE: The left foot is shown in the following image.11. Remove the two Torx screws (1) that secure the bottom panel and trim, and

SpeakersThe speakers are located at the bottom of the computer. Two separate speakers are each secured by two Torx screws.To remove the speakers:1. Pr

Display panelIMPORTANT: Install the new display panel together with all other parts in the replacement kit. Do not reuse any old parts. Return all old

11. Disengage the 20 tabs along the sides that secure the bezel to the frame. Tabs are as follows:5 tabs along the left side6 tabs along the top3 tabs

b. Touch models: Remove the six Torx screws that secure the frame to the display panel.c. Disconnect the backlight cable from the rear of the display

14. If it is necessary to remove the display cable, disconnect the display cable from the connector on the display panel by pressing on the latches on

15. Non-touch models: If it is necessary to remove the brackets from the panel, remove the two Torx screws from each bracket (1), and then rotate the

5 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change settings from the defaults or

5 Computer Setup (F10) Utility ...

4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press E

Computer Setup–MainNOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.Table 5-1 Computer Setup—MainOpti

Table 5-1 Computer Setup—Main (continued)Option DescriptionThe string that appears here depends on the setting in ‘BIOS Update Preferences’.●Lock BIO

Computer Setup—SecurityNOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.Table 5-2 Computer Setup—Secu

Table 5-2 Computer Setup—Security (continued)Option DescriptionLets you set the Trusted Platform Module as available or hidden.●TPM StateSelect to en

Table 5-2 Computer Setup—Security (continued)Option DescriptionNOTE: This selection will only appear when at least one drive that supports the DriveL

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Option Heading Previous state—causes the computer to power on automatically as soon

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Option HeadingLets you delete any previously loaded custom boot keys. Clearing keys

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Option HeadingUse this option to manage graphics memory allocation. The value you c

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Option HeadingWhen some devices are restricted, the system will disable USB ports t

9 POST error messages and diagnostic front panel LEDs and audible codes ... 100POST numeric code

Recovering the Conguration SettingsThis method of recovery requires that you rst perform the Save to Removable Media command with the Computer Setup

6 Using HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic

Downloading HP PC Hardware Diagnostics (UEFI) to a USB deviceNOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English

7 Troubleshooting without diagnosticsThis chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive,

●Be in front of your computer when you call.●Write down the computer serial number and product ID number before calling.●Spend time troubleshooting th

Solving general problemsYou may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to

Computer date and time display is incorrect.Cause SolutionTo access Control Panel in Windows 10, type control panel in the taskbar search box, and the

Poor performance.Cause Solution2. Add more memory.3. Some applications run in the background and can be closed by right-clicking on their correspondin

System does not power on and the LEDs on the front of the computer are not ashing.Cause Solution1. If equipped with a voltage selector, check that th

Solving power problemsCommon causes and solutions for power problems are listed in the following table.Power supply shuts down intermittently.Cause So

1 Product featuresOverviewCAUTION: When the All One (AiO) is mounted using a VESA arm, horizontal operation of the AiO is not supported and may lead t

Solving hard drive problemsHard drive error occurs.Cause SolutionHard disk has bad sectors or has failed. 1. In Windows 7, click Start, click Computer

Nonsystem disk/NTLDR missing message.Cause SolutionThe system is trying to start from the hard drive but the hard drive may have been damaged.▲ Perfor

Solving audio problemsIf the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following

Solving printer problemsIf you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions lis

Solving keyboard and mouse problemsIf you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common c

Solving hardware installation problemsYou may need to recongure the computer when you add or remove hardware, such as an additional drive or expansio

Power LED ashes Red three times and then white two times.Cause SolutionMemory is installed incorrectly or is bad. CAUTION: To avoid damage to the DIM

Network status link light never ashes.NOTE: The network status light is supposed to ash when there is network activity.Cause Solution2. Enable the n

Network controller stopped working when an expansion board was added to the computer.Cause SolutionThe network controller requires drivers. Verify tha

System will not boot or does not function properly after installing additional memory modules.Cause SolutionA memory module is not installed in the DI