Hp Netserver E Server series Manuel d'utilisateur

HP Support AnywhereInstallation and User GuideServer Management SoftwareFor the Support ExpertHP Part Number 5967-1534Printed August 1997

Chapter 1 Quick Start6HP NetServer running Microsoft Windows NT: Follow these steps tocomplete installation for each NetServer running Windows NT.Step

Appendix E Warranty, Software License and Support96Using Other Information ServicesWorldwide, access the HP NetServer World Wide Web home page:http://

97IndexAAgentinstalling ASR on NetWare server,79Alarm Agent overview, 18AlarmsResponse options, 65AlertsAdvice screen, 66Response options, 65ASRloadin

Index98Verify Correct Installation, 34Remote Console, 49Installing Remote Console, 43Installing, Support Anywhere, 23KKeyboard mapping, 58LLoading NLM

Index99server requirements, 43server requirements for graphicredirection, 55setting up graphic redirection, 53terminal emulation settings, 49using, 52

Index100Server description page, 69System Information page, 72Using, 67Web interface problems,troubleshooting, 40Web Security, 76Web server requiremen

Chapter 1 Quick Start7Continue this procedure to verify that all NetServers generated a ServerRestart and that all web connections are operational.Par

92 What is HP Support Anywhere?One of the challenges faced by today's network manager is to maintain controlover increasingly decentralized compu

Chapter 2 Introducing HP Support Anywhere10• installing and configuring network software, including web-basedproductsIf you are unfamiliar with softwa

Chapter 2 Introducing HP Support Anywhere11HP Support Anywhere Helps You Manage YourServersSupport Anywhere's web interface allows you to browse

Chapter 2 Introducing HP Support Anywhere12such as SCSI device status, disk capacity, and network card status. Whenan agent on the server discovers an

Chapter 2 Introducing HP Support Anywhere13Figure 4: Example HP Auto Alert AlarmAuto Alert's traffic light displays the severity of the alarm at

Chapter 2 Introducing HP Support Anywhere14Support Anywhere is flexible in its management of multiple network operatingsystems (NOS). However, to use

Chapter 2 Introducing HP Support Anywhere15Figure 6: HP Support Anywhere Server Description PageHP Auto Alert FeaturesSupport Anywhere's alarm no

iiNoticeThe information contained in this document is subject to change without notice.Hewlett-Packard makes no warranty of any kind with regard to th

Chapter 2 Introducing HP Support Anywhere16HP Auto Alert Alarms ListThe table below lists the types of monitoring and alarm notifications that may bes

Chapter 2 Introducing HP Support Anywhere17HP Console Redirection (E40 only)HP Console Redirection is built into the E 40 and E 45 NetServer BIOS and

Chapter 2 Introducing HP Support Anywhere18• run NOS-level diagnostics on the NetServer• access the NetServer's control panel to review and modif

Chapter 2 Introducing HP Support Anywhere19• HP Web Interface Software During setup, web interface software isinstalled on your Novell NetWare or Win

Chapter 2 Introducing HP Support Anywhere20• An HP NetServer E Series connected to the network• For an HP NetServer running Novell NetWare (v3.12 or l

Chapter 2 Introducing HP Support Anywhere21NOTE For web-based management of non-web servers (either NovellNetWare or Windows NT), the only requirement

Chapter 2 Introducing HP Support Anywhere22◊ Windows for Workgroups 3.1, or 3.11, running in enhanced mode. Ifyou plan on managing Novell NetWare serv

233 Installing HP Support AnywhereThis chapter details the installation of Support Anywhere software for both theclient workstation and for each NetSe

Chapter 3 Installing the HP Support Anywhere Software24Part 3. Verify Correct InstallationPart 4. Remote Console OptionsBefore You BeginKeep in mind

Chapter 3 Installing the HP Support Anywhere Software25configThe IPX address takes the following form:internal network number-000000000001An IPX is al

iiiContents1 Quick Start...1Part 1. Setup at the Cl

Chapter 3 Installing the HP Support Anywhere Software26Be sure not to couple the device number and the network number. Inthis example, the correct IPX

Chapter 3 Installing the HP Support Anywhere Software27Part 1. Setup at the Local Client WorkstationClose all open applications currently running on

Chapter 3 Installing the HP Support Anywhere Software28Figure 7: Configuring the Server Information ScreenSetup automatically builds a list of all yo

Chapter 3 Installing the HP Support Anywhere Software29◊ Network and SNMP Info∗ IP and IPX Addresses (as appropriate)A Windows NT server can be assign

Chapter 3 Installing the HP Support Anywhere Software30Repeat these configuration steps if you wish to split support of your non-web servers with more

Chapter 3 Installing the HP Support Anywhere Software31Figure 8: HP Support Anywhere Group in Program Manager for WindowsNT 3.51 or Windows for Workg

Chapter 3 Installing the HP Support Anywhere Software32Installing on Windows NT ServersSetup has already installed Support Anywhere client software, b

Chapter 3 Installing the HP Support Anywhere Software33NOTE If you installed your Network Operating System utilizing theConfiguration Assistant "

Chapter 3 Installing the HP Support Anywhere Software34NOTE You cannot install the Support Anywhere software while theSNMP service is running. If the

Chapter 3 Installing the HP Support Anywhere Software35Figure 9: An Auto Alert Server Down MessageNOTE Auto Alert messages are stacked and displayed i

ContentsivRCONSOLE (NetWare) ...614 Using HP Support Anywhere...

Chapter 3 Installing the HP Support Anywhere Software36Figure 10: Server Restart MessageAt the client workstation, start with the top Auto Alert notif

Chapter 3 Installing the HP Support Anywhere Software373. After all Auto Alert messages have been cleared, click the SupportAnywhere icon to activate

Chapter 3 Installing the HP Support Anywhere Software385. Continue this procedure, clicking each server until you have verifiedthat each server is acc

Chapter 3 Installing the HP Support Anywhere Software39the trap destination address here as described in your Microsoftdocumentation.3. Did you restar

Chapter 3 Installing the HP Support Anywhere Software40If you cannot use Support Anywhere's web interfaceTo utilize Support Anywhere's web i

Chapter 3 Installing the HP Support Anywhere Software41Part 4. Remote Console OptionsThe HP NetServer E 40 and E 45 offers a range of optional remote

Chapter 3 Installing the HP Support Anywhere Software42For supplemental information on setup and use of the Remote Console feature atthe server, see &

Chapter 3 Installing the HP Support Anywhere Software43Minimum Server RequirementsIn order to use HP Remote Console Redirection, your server needs:• A

Chapter 3 Installing the HP Support Anywhere Software44You first setup and configure Remote Console Redirection at the NetServer.Steps include assigni

Chapter 3 Installing the HP Support Anywhere Software45through the options, match your port to the interrupt data provided inTable 2.Table 2: HP NetSe

11 Quick StartHP Support Anywhere is a group of network management tools that allows you toefficiently monitor and maintain your HP NetServers E Serie

Chapter 3 Installing the HP Support Anywhere Software461. Reboot the server and, when prompted, press [F12].The server displays the Utility Partition

Chapter 3 Installing the HP Support Anywhere Software47You can enter any alphanumeric combination up to 20 characters in thespace provided. The passwo

Chapter 3 Installing the HP Support Anywhere Software48If you plan to manage your HP NetServer E 40 or E 45 using either a directterminal connection o

Chapter 3 Installing the HP Support Anywhere Software49Table 4: Terminal Emulation SettingsSettingRecommended AlternateEmulation ANSI Color Monochrome

Chapter 3 Installing the HP Support Anywhere Software504. To run pcANYWHERE32, double-click the pcANYWHERE32 programicon in the pcANYWHERE32 program g

Chapter 3 Installing the HP Support Anywhere Software51To rename the connection item you created, right-click the connectionitem. From the popup menu,

Chapter 3 Installing the HP Support Anywhere Software52 4. Click OK to return to the main program window.pcANYWHERE32 displays a connection icon in t

Chapter 3 Installing the HP Support Anywhere Software53function is suspended until a remote user successfully logs on. The serverremains in this stand

Chapter 3 Installing the HP Support Anywhere Software54NetServerSupport AnywhereServerAfter setting theserver to receiveusingpcANYWHERE32, theserver m

Chapter 3 Installing the HP Support Anywhere Software55Minimum Server RequirementsIn order to use Graphic Console Redirection, your server needs:• An

Chapter 1 Quick Start2You can choose the Support Anywhere features you want to use during ClientSetup (Part 1). If you want to install only the Auto A

Chapter 3 Installing the HP Support Anywhere Software561. Insert the HP Navigator CD into the CD-ROM drive and, at the DOScommand prompt, type:x:\HPSA

Chapter 3 Installing the HP Support Anywhere Software57After you have finished running the Smart Setup Wizard, the pcANYWHERE32main program window app

Chapter 3 Installing the HP Support Anywhere Software58After verifying that the COM port and modem type are set correctly, clickOK to return to pcANYW

Chapter 3 Installing the HP Support Anywhere Software59order to initialize a warm server reboot. For a complete listing of emulationsequences supporte

Chapter 3 Installing the HP Support Anywhere Software60• An HP NetServer running Novell NetWare (4.0 or 4.11) and includingRCONSOLE software and utili

Chapter 3 Installing the HP Support Anywhere Software61exit7. Reboot, then run NetWare. Change to the NetWare server directoryand type:serverAt this p

Chapter 3 Installing the HP Support Anywhere Software626. Press [Esc] to return to the previous screen. Highlight the phonenumber of the server you wa

634 Using HP Support AnywhereThis chapter describes Support Anywhere services. It assumes that you arefamiliar with the concepts and terminology intro

Chapter 4 Using HP Support Anywhere64Double-clicking the Auto Alert icon displays a panel with Support Anywhereversion information.NOTE If you close t

Chapter 4 Using HP Support Anywhere65The severity of the notification from the HP NetServer is color-coded in thetraffic light icon located in the upp

Chapter 1 Quick Start3HP Support Anywhere Installation FlowchartConfigure Serverhardware,Install Utility Partition(E 40 Road Map)Install NOS andWeb Se

Chapter 4 Using HP Support Anywhere66NOTE If your Support Anywhere Client has fax capability, you canredirect the printed summary to a service center,

Chapter 4 Using HP Support Anywhere67Because each Auto Alert message is positioned in the same place on your Client'sdisplay, if you receive mult

Chapter 4 Using HP Support Anywhere68Figure 16: Support Anywhere Welcome ScreenSupport Anywhere lists all managed NetServers currently configured for

Chapter 4 Using HP Support Anywhere69Figure 17: Support Anywhere Home Page—Server DescriptionServer Description PageThis is the NetServer's home

Chapter 4 Using HP Support Anywhere70• Current AlarmsThe number of current outstanding alarms generated by this NetServer isdisplayed in bold red text

Chapter 4 Using HP Support Anywhere71Figure 18: Support Anywhere Configuration Page—Disk StorageTo change a threshold setting:1. Click to highlight th

Chapter 4 Using HP Support Anywhere72Figure 19: Support Anywhere Configuration Page—Network Interface CardThe filename of the NIC driver is identified

Chapter 4 Using HP Support Anywhere73the operating system, version, and network name. No information on this pagemay be modified.Menu ButtonsIn additi

Chapter 4 Using HP Support Anywhere74To clear an alarm, click the checkbox in the first column for each alarm you nolonger want included in the summar

Chapter 4 Using HP Support Anywhere75To view an historical listing of all alarms generated by the NetServer, click theAlarm History jump at the bottom

Chapter 1 Quick Start4Part 1. Setup at the Client WorkstationStep 1 Start SetupInsert the HP NetServer Navigator CD-ROM in your Support AnywhereClien

Chapter 4 Using HP Support Anywhere76World Wide Web page over the Internet. The HP web page lists supportresources, including Technical Support, and i

Chapter 4 Using HP Support Anywhere77NOTE To find out more about whether a particular security option issupported by your web server, check the docume

Chapter 4 Using HP Support Anywhere78Typically, the public key is widely distributed. The private key, however, is keptsecret, so that the message can

79A Customizing the Support AnywhereHP NetServerThis appendix covers the procedures for a customized installation of SupportAnywhere Server software.

Appendix A Customizing the HP Support Anywhere Server Software80may make floppy diskette masters of the Server Software through the HPManagement Solut

Appendix A Customizing the HP Support Anywhere Server Software81NOTE By default, the ASR driver and ASR service programs areconfigured in the registry

Appendix A Customizing the HP Support Anywhere Server Software82hardware.You may reconfigure the restart time in the range 300 seconds (5minutes) to 1

83B Terminal Emulation Keys (E 40 andE 45 only)When keyboard commands are redirected to the NetServer's keyboard from aremote console, keystrokes

Appendix B Remote Console Redirection84Sequence Legend Sequence LegendEsc [ K End Esc [6 9 ~ cF6Esc [ M F5 Esc [7 0 ~ cF7Esc [ U Page Down Esc [7 1 ~

85C Glossary of Network TerminologyBPS An acronym for Bits Per Second. The term BPS is used on a network as ameasurement of speed or data throughput.

Chapter 1 Quick Start5 Step 6 Configure Web ServersYou can manage non-web servers over the web using Windows NTNetServers. Select a web server, and t

Appendix C Glossary of Network Terminology86peripheral device (such as a modem, printer, or CD-ROM drive) for which thecomputer itself doesn't ha

Appendix C Glossary of Network Terminology87node A computer, file server, or peripheral device connected to a LAN that isused to create receive or re

Appendix C Glossary of Network Terminology88TCP/IP An acronym for Transmission Control Protocol/Internet Protocol.TCP/IP defines specific networking

89D Configuration WorksheetMake a copy of this configuration worksheet to fill out before you begin settingup Support Anywhere on your network.

91E Warranty, Software License, andSupportSoftware Product Limited WarrantyThe HP Software Product Limited Warranty will govern all Software which isp

Appendix E Warranty, Software License and Support92This warranty gives specific legal rights, and you may also have other rights thatvary from state t

Appendix E Warranty, Software License and Support93• The HP Support Anywhere Client software may be used on one or moreclient personal computer workst

Appendix E Warranty, Software License and Support94252.227-7014 (Jun 1995), as a "commercial item" as defined in FAR 2.101(a), oras "Re

Appendix E Warranty, Software License and Support95Austria: 0660 6386Belgium (Dutch): 02 626 8806Belgium (French): 02 626 8807Denmark: 3929 4099Finlan