232 Troubleshooting EN
White page No toner is available for print. Remove sealing tape or replace
the toner cartridge.
Defective laser shutter. Check the laser shutter for free
operation when inserting the
toner cartridge.
Toner cartridge guide damaged,
improperly positioned, or missing.
Make sure the guide is installed
properly above the toner
cartridge.
No transfer roller voltage. Without transfer roller voltage,
toner cannot be attracted from
the surface of the drum to the
print media. Perform the half
self-test functional check (page
244) to check all other
electrophotographic processes.
Replace the transfer roller if
necessary.
No developing bias. 1. Clean the high-voltage power
supply contacts. With no
developing bias charge, toner is
not attracted to the drum.
2. Replace the engine controller
board.
No drum ground path. With no ground path, the drum
cannot discharge. The negative
charge on the drum repels toner,
and leaves a white page with
bubble print.
1. Check the drum ground spring
and reconnect it, if necessary.
2. Replace the engine controller
board.
Defective laser scanner cable
assembly.
Low-level signals exchanged
between the laser/scanner
assembly and the engine
controller board might be
affecting laser output. Replace
the laser/scanner cable assembly.
Table 42. Image defects
Problem Cause Solution
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