HP MT40 Guide de dépannage télécharger pdf (Page 20)

HP Velocity FAQ and Troubleshooting Guide 20

HP Velocity troubleshooting

This section provides decision trees for troubleshooting the following issues:

• VDI connectivity issue

• Non-VDI connectivity issue

• HP Velocity-protected flows not established

• Quality of Experience - packet-loss issue

• Quality of Experience - latency issue

• Troubleshooting procedures

VDI connectivity issue

Disable HP

Velocity. Try to

connect again.

Unable to connect Connectivity restored

Reboot

HP thin client.

Try to connect

again.

Still unable

to connect

It is not an HP

Velocity issue.

Enable HP Velocity.

Enable

HP Velocity.

Try connecting to a

virtual dekstop on a

different server.

Unable to

connect

Connection

successful

Solved!

Connection

successful

 Check the original traffic path

for a security server or firewall.

 Disable HP Velocity on

the HP thin client to restore

connectivity.

 Call HP support or open a

ticket.

 Check the original traffic path

for a security server or firewall.

 Disable HP Velocity on

the HP thin client to restore

connectivity.

 Open a ticket.

Re-enable HP

Velocity. Try to

connect again.

Connectivity

restored

Unable to

connect

Reboot

HP thin client.

Try to connect

again.

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HP MT40 Guide de dépannage Page 20

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