Hp 3300mfp Manuel d'utilisateur Page 192
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190 16 Troubleshooting network problems EN
Troubleshooting overview
The questions below will help you troubleshoot your print server quickly. Just answer each
question in turn. Please answer the questions below in the order listed.
1 Is your printer ON and READY?
• If Yes, continue with the next question.
2 Is your print server’s USB OK? (USB light ON solid green?)
• If Yes, continue with the next question.
3 Is your print server’s Power/Status OK? (Power/Status light ON solid green?)
• If Yes, continue with the next question.
4 Is the 10/100 link OK? (10 light or 100 light ON solid green?)
• If Yes, continue with the next question.
5 Can you print a Jetdirect configuration page?
ON and READY
The first step in troubleshooting your print server is to make sure that the attached printer is ready
to receive a print job from the print server. To do this, check the printer’s lights or control panel to
see whether it is ON and READY.
If your printer’s power is switched on and the printer is ready to print, continue with USB OK? (USB
light ON solid green?).
If the printer is not ready to print, or if you are not sure what to look for, see the next topic.
Is your printer ON and READY?
Check the following items to make sure that your printer is online and ready to print.
● Is the printer plugged in and switched on? Make sure that the printer is plugged in and
switched on. The control panel display should not be blank. If you have checked these items
and the printer still shows no sign of being on, you may have a defective power cable, power
source, or printer.
● Is the printer ready? The display should say Ready. If it does not, check to see that there are
no paper jams in the print or scan paper paths. See Clearing media jams
for instructions.
● Make sure all the doors are securely closed.
● If the printer display still does not say Ready, try pressing the menu/enter button.
● Try printing a configuration page. See Printing a configuration page. If you are not able to print
a configuration page, you will not be able to print from your print server.
After looking through the list above and making any necessary changes, is your printer ready
now?
USB OK? (USB light ON solid green?)
The HP Jetdirect 310x print server connects to its printer using a USB cable. If the USB
connection is working correctly, the USB light on the print server will be ON solid green (bright
green in color and glowing continuously, not blinking). If the USB connection is not working
correctly, the USB light may be off, blinking green, or blinking amber.
If your print server’s USB light is ON solid green, continue with Power/Status OK? (Power/Status
light ON solid green?).
- Contents 5
- 4 Printing 6
- 5 Copying 6
- 6 Scanning 7
- 7 Faxing 7
- 8 Networking 9
- 9 Cleaning and maintenance 10
- 10 Media 10
- 11 HP parts and accessories 10
- Glossary 13
- Appendix A 13
- Appendix B 14
- Warranties and licensing 14
- Appendix C 14
- Service and support 14
- Getting to know your product 15
- Identifying your product 16
- HP LaserJet 3300se mfp 17
- HP LaserJet 3310mfp 18
- HP LaserJet 3320mfp 19
- HP LaserJet 3320n mfp 20
- HP LaserJet 3330mfp 21
- Fax controls 23
- Alphanumeric buttons 24
- Menu and cancel controls 24
- Getting started 27
- 74 cm (29 inches) 28
- Installing a print cartridge 30
- Installing the ADF input tray 32
- Connecting the power cord 32
- Verifying your work 35
- Printing a configuration page 38
- To change the alarm volume 39
- Printing 43
- Printing with manual feed 44
- Printer drivers 44
- Printing envelopes 47
- To print multiple envelopes 48
- Printing booklets 55
- Printing watermarks 56
- Starting a copy job 58
- Canceling a copy job 58
- To adjust the copy quality 59
- Changing the number of copies 62
- To copy or scan a photo 64
- To copy a book 65
- 64 5 Copying EN 66
- Scanning 67
- Canceling a scan job 70
- To archive a scanned image 73
- Scanning with OCR 74
- EN Scanning with OCR 73 75
- To scan to e-mail (Windows) 77
- Scanner resolution and color 78
- 78 6 Scanning EN 80
- Setting the answer mode 82
- Loading originals to fax 83
- Sending faxes 83
- Canceling a fax job 85
- Using manual dial 85
- Deleting faxes from memory 86
- Redialing manually 86
- Receiving faxes 87
- Managing group-dial codes 91
- To delete group-dial codes 92
- Using dialing characters 93
- Inserting a dial prefix 94
- Using fax forwarding 95
- Using fax polling 95
- Enabling an extension phone 95
- To change the ring volume 96
- Changing the default contrast 97
- Changing rings-to-answer 98
- Changing answer ring patterns 99
- Enabling stamp received faxes 100
- Changing redial settings 101
- Using billing codes 102
- Changing the V.34 setting 102
- Managing fax logs and reports 103
- Printing the fax activity log 103
- Printing a fax call report 104
- Printing a phone book report 105
- Printing the block fax list 106
- Printing all fax reports 107
- 106 7 Faxing EN 108
- Networking 109
- Using network protocols 110
- Software installation 110
- ● Power module 113
- ● Clip (attached to server) 113
- ● USB cable 113
- Using the embedded web server 115
- Using HP Web JetAdmin 116
- Using BOOTP 116
- Setting up the BOOTP server 117
- Bootptab file entries 117
- 116 8 Networking EN 118
- Tag RFC 2132 118
- Description 118
- Using DHCP 120
- Windows 2000 servers: 121
- Windows 2000 Procedure 122
- Returning to factory defaults 123
- Moving to another network 124
- For more information 124
- Cleaning and maintenance 125
- To clean the exterior 126
- To clean the glass 126
- To clean the lid backing 126
- Cleaning the pickup roller 128
- Changing the pickup roller 129
- Installing a new ADF 133
- Product media specifications 139
- Guidelines for using media 139
- Selecting media for the ADF 139
- Common media problems table 141
- Transparencies 141
- Envelopes 142
- Card stock and heavy media 142
- 142 10 Media EN 144
- HP parts and accessories 145
- HP LaserJet print cartridges 148
- To install a print cartridge 149
- Storing print cartridges 149
- DIMMs (memory or font) 150
- To install a DIMM 151
- To remove a DIMM 153
- Troubleshooting printing 155
- Pages did not print 157
- Onscreen error messages 157
- Paper handling problems 158
- Is graphics quality poor? 159
- Clearing media jams 160
- To clear other media jams 161
- Tips to avoid media jams 161
- Improving print quality 162
- Vertical lines 163
- Gray background 163
- Toner smear 164
- Loose toner 164
- Vertical repetitive defects 164
- Misformed characters 165
- Page skew 165
- Curl or wave 166
- Wrinkles or creases 166
- Control panel error messages 167
- Alert messages 168
- Warning messages 168
- Troubleshooting copy problems 169
- No copy came out 170
- Improving copy quality 170
- Clearing ADF media jams 171
- Removing a jammed ADF page 172
- Blank pages 174
- Too light or dark 174
- Unwanted lines 174
- Black dots or streaks 174
- Unclear text 174
- Reduced size 175
- Troubleshooting scanning 177
- The text cannot be edited 179
- The scan takes too long 180
- The scanner did nothing 181
- Improving scan quality 181
- Fax phone problems 184
- The volume is too high or low 190
- Troubleshooting network 191
- Troubleshooting overview 192
- USB light OFF 193
- USB light blinking green 193
- USB light blinking amber 194
- Power/Status light OFF 195
- Link lights OFF 196
- Configuration page prints? 196
- Error messages 197
- 11 LAN Error: RETRY FAULTS 198
- 12 LAN Error: NO LINKBEAT 198
- General information 200
- USB port information 201
- Network statistics 201
- TCP/IP protocol information 202
- Message Description 203
- IPX/SPX protocol information 205
- DLC/LLC protocol information 207
- Browse hp.com 216
- Glossary 217
- 216 Glossary EN 218
- 218 Glossary EN 220
- 220 Glossary EN 222
- 222 Glossary EN 224
- Appendix A 225
- Physical specifications 227
- Copier capacities and ratings 227
- Laser safety statement 228
- FCC regulations 229
- Declaration of Conformity 230
- Canada DOC regulations 231
- Laser statement for Finland 231
- HP LaserJet 3330 fax 232
- FCC Part 68 Requirements (US) 233
- IC CS-03 requirements 234
- Supported networks 235
- Environmental specifications 235
- Electrical specifications 236
- Electromagnetic immunity 236
- Electromagnetic emissions 236
- FCC compliance 237
- Australia 239
- Korean EMI statement 239
- Chinese safety statement 240
- Extended warranty 243
- Appendix B 245
- HP limited warranty statement 246
- Appendix C 249
- Service information form 250
- Service information form 249 251
- Index 251 253
- 254 Index EN 256
- Index 255 257
- Hewlett-Packard Company 259
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