Hp StorageWorks XP10000 Disk Array Manuel d'utilisateur Page 170
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Error Condition
Probable Cause/Recommended Action
Only the Exit, Refresh,and All Refresh buttons are
effective when accessing the SVP from the XP Remote
Web Console.
The SVP might not be ready or perform some write
processes from
the other system. Wait for a while,
and then click R
efresh.If the SVP is not restored even
after clickin
g Refresh,click All Refresh.
CAUTION:
While the update is in process, other users are
locked out of the XP Remote Web Console panes
and maintenan
ce and SVP operations. Because
the update can take some time, you should not
use the All Refresh button unless you need to
recover from
an error.
Only the Exit and All Refresh buttons are effective
when accessing the SVP from the XP Remote Web
Console.
An errormay have occurred in theSVP.Click All
Refresh.
CAUTION:
While the update is in process, other users are
locked out of the XP Remote Web Console panes,
maintenance operations and SVP operations.
Becausethe update can takesometime, you
should not use the All Refresh button unless you
need to recover from an error. If the SVP is not
restored even though you have clicked the All
Refresh button, contact your HP account support
representative.
An error (1
0,6027) occurs when accessing the SVP
from the XP Remote Web Console.
Perform the following
1. Retrieve t
he latest copy of the Java™ log
file on the XP Remote Web Console client
machine, and provide it to your HP account
support representative. The name of the
log file is of the form “plugin*.trace”. The
locatio
nofthe log file is: - For JRE1.3.1_01 &
JRE1.4.1 is c:\Documents and Settings\logon
user ID
\ - For JRE1.4.2 is c:\Documents
and Set
tings\logon user ID\Application
Data\Sun\Java\Deployment\log\.
2. Restart the XP Remote Web Console and try
again.
Abnormal End / No Response
An internal error occurs, or a web browser ends
abnormally (forcibly).
Closeall panes, andthenrestart theXPRemoteWeb
Console.
A network error occurred. There is no response to an
operation even after 30 minutes passed.
Restart the XP Remote Web Console client.
If you open the Java™ console pane by selecting the
Java™icononthe system tray whilelogging on to
theXPRemoteWeb Console, thebrowser andJava™
console may become hung up.
Do not open the Java™ console pane while logging
on to theXPRemoteWeb Console. If thebrowser
and Java™ console become hung up, restart the XP
Remote Web Console client.
A network error occurred while logging on to the XP
Remote Web Console.
Close all panes. Log on to XP Remote Web Console
again. If thesameerror occurs, check thenetwork
environment.
Th
e message indicating the logon processing has
b
een displayed and there is no response.
Th
e SVP may be set as an exception on the proxy
s
etting of the web browser. Make same setting on the
Proxies pane of the Java™ Plug-in Control Panel.
170
Troubleshooting
- HP StorageWorks 1
- XP Remote Web Co 1
- XP12000/XP10 1
- 000 Disk Arrays and SVS 200 1
- Contents 3
- Figures 6
- About this guide 11
- HP technical support 12
- Subscription 13
- HP websites 13
- Documentation feedback 13
- 1 Overview of XP Remote Web 15
- Console Operations 15
- HP Array Features 16
- User Types 17
- Audit Log 18
- Software Product Matrix 22
- Software 23
- Product 23
- Description 23
- Prerequisites/Requirements/ 23
- Integration 23
- Procedures 27
- Configuring the Java™ Plug-In 31
- For JRE 5.0 and JRE 6.0 34
- Blue Bold Italic 38
- Computers 40
- Starting Up and L 42
- For JRE 1.4 43
- LoggingontoanArray 44
- Figure 20 Logon Pane 46
- Figure 21 W 47
- Figure 22 Trusted Sites Pane 47
- View Mode and Modify Mode 48
- License Keys 50
- Console 51
- License Key Pane 53
- 3 Performing XP Remote Web 71
- Remote Web Console Features 74
- Capacity Box (Op 78
- Number of LDE 80
- Base Information 81
- Port Status 82
- Detail Pane 84
- Deleting User Account 93
- Basic Informa 98
- Display Pane 99
- Control Panel 108
- Setting 108
- (Set Env 108
- . pane) 108
- Downloading th 112
- Figure 73 Download list Pane 114
- Figure 74 File Download Pane 114
- Figure 75 Save As Pane 115
- Restoring Backu 116
- Storage Functions 118
- On-Demand Pane 119
- Extending Cache M 121
- Figure 89 File Download Pane 128
- Figure 90 Save As Pane 128
- SNMP IP Security Tab 132
- SNMP Agent Operations 134
- Adding A Community Name 136
- Deleting a Community Name 137
- Changing a Community Name 138
- Deleting 140
- SSL Encrypted Communication 144
- 6Configuration File Loader 145
- Configuration File Loader 146
- Spreadsheet Components 147
- Spreadsheet Declaration 148
- Function Tags 148
- Configuration Definitions 149
- Comments 150
- Column Format 151
- Setting the C 152
- HA Mode 152
- Port Settings 153
- Setting the Host Group 154
- Setting th 156
- Setting the LU Path 157
- Configurati 159
- Exporting a Spreadsheet 161
- Editing the Spreadsheet 162
- Importing the Spreadsheet 165
- First Error Check 166
- Second Error Check 167
- Third Error Check 168
- 7 Troubleshooting 169
- Acronyms and Abbreviations 173
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