Hp ProLiant DL385 G6 Server Manuel d'utilisateur Page 64
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Troubleshooting 64
Troubleshooting
Troubleshooting resources
The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, error message interpretation, issue
resolution, and software maintenance on ProLiant servers and server blades. This guide includes problem-
specific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a
language:
• English (http://www.hp.com/support/ProLiant_TSG_en)
• French (http://www.hp.com/support/ProLiant_TSG_fr)
• Italian (http://www.hp.com/support/ProLiant_TSG_it)
• Spanish (http://www.hp.com/support/ProLiant_TSG_sp)
• German (http://www.hp.com/support/ProLiant_TSG_gr)
• Dutch (http://www.hp.com/support/ProLiant_TSG_nl)
• Japanese (http://www.hp.com/support/ProLiant_TSG_jp)
Pre-diagnostic steps
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or modifying
system components.
IMPORTANT: This guide provides information for multiple servers. Some information may not
apply to the server you are troubleshooting. Refer to the server documentation for information
on procedures, hardware options, software tools, and operating systems supported by the
server.
1. Review the important safety information (on page 64).
2. Gather symptom information (on page 66).
3. Prepare the server for diagnosis (on page 67).
4. Use the Start diagnosis flowchart (on page 68) to begin the diagnostic process.
Important safety information
Familiarize yourself with the safety information in the following sections before troubleshooting the server.
- HP ProLiant DL385 G6 Server 1
- User Guide 1
- Intended audience 2
- Contents 3
- Contents 4 4
- Contents 5 5
- Contents 6 6
- Component identification 7
- Systems Insight Display LEDs 8
- Rear panel components 10
- Rear panel LEDs and buttons 11
- System board 12
- System board switches 13
- NMI functionality 14
- DIMM slots 14
- Hard drive numbering 15
- SAS and SATA hard drive LEDs 15
- PCI riser cage LEDs 16
- Battery pack LEDs 17
- Hot-plug fans 18
- Component identification 19 19
- Operations 20
- Remove the access panel 21
- Install the access panel 22
- Remove the PCI riser cage 22
- Install the PCI riser cage 23
- Remove the air baffle 23
- Hot-plug fan operation 26
- Operations 27 27
- Rack planning resources 28
- Optimum environment 29
- Temperature requirements 30
- Power requirements 30
- Rack warnings 31
- Installing hardware options 32
- Registering the server 34
- Introduction 35
- Processor option 35
- Install the heatsink 40
- Install the air baffle 40
- Memory configurations 44
- Installing DIMMs 45
- Expansion board options 48
- PCI riser board option 51
- Cabling 52
- Configuration and utilities 53
- HP ROM-Based Setup Utility 54
- Array Configuration Utility 55
- Management tools 57
- Erase Utility 58
- HP Systems Insight Manager 58
- Management Agents 58
- Redundant ROM support 59
- Diagnostic tools 60
- Array Diagnostic Utility 61
- Keeping the system current 62
- Care Pack 63
- Troubleshooting 64
- Symbols on equipment 65
- Warnings and cautions 65
- Symptom information 66
- Loose connections 67
- Service notifications 68
- Troubleshooting flowcharts 68
- General diagnosis flowchart 69
- Item Refer to 70
- Symptoms: 71
- Troubleshooting 73 73
- POST problems flowchart 74
- OS boot problems flowchart 75
- • Redundancy failure 78
- Troubleshooting 79 79
- System battery 80
- FCC rating label 81
- Class A equipment 81
- Class B equipment 81
- Modifications 82
- • EMC Directive 2004/108/EC 83
- Japanese notice 84
- BSMI notice 84
- Korean notice 84
- Chinese notice 85
- Laser compliance 85
- Battery replacement notice 85
- Electrostatic discharge 87
- Specifications 88
- Power supply specifications 89
- Technical support 92
- Technical support 93 93
- Customer Self Repair 94
- Technical support 95 95
- Reparo feito pelo cliente 96
- Technical support 97 97
- Technical support 98 98
- Technical support 99 99
- Acronyms and abbreviations 100
- Index 103 103
- Index 104 104
- Index 105 105
- Index 106 106
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