HP D5400 Manuel d'utilisateur

HP Photosmart D5400 seriesWindows Help

3 Find more informationYou can access a variety of resources, both printed and onscreen, that provideinformation about setting up and using the HP Pho

Solution 3: Clean the print headSolution: If the previous solutions did not resolve the issue, try cleaning the printhead.After cleaning the print hea

• The product is not responding•The product prints meaningless characters•Nothing happens when I try to print•The pages in my document came out in the

Solution 3: Tuck the flaps to avoid paper jamsSolution: To avoid paper jams, tuck the flaps inside the envelopes.Cause: The flaps might get caught in

Solution 3: Select the correct printerSolution: Make sure you have selected the correct printer in your softwareapplication.TIP: You can set the produ

Cause: A deleted print job was in the queue.If this did not solve the issue, try the next solution.Solution 7: Clear the paper jamSolution: Clear the

sure the other end of the USB cable is plugged into a USB port on your computer.After the cable is connected properly, turn off the product and then o

Solution 2: Print a previously saved version of the documentSolution: Try printing another document from the same software application. If thisworks,

TIP: You can set the product as the default printer to ensure that the printer isautomatically selected when you select Print in the File menu of your

Solution 7: Clear the paper jamSolution: Clear the paper jam.For more information, see:“Clear paper jams” on page 80Cause: The product had a paper jam

Cause: The computer was not communicating with the product.If this did not solve the issue, try the next solution.Solution 10: Reset the productSoluti

Chapter 310 Find more informationFind more information

Make sure the margin settings for the document do not exceed the printable area ofthe product.To check your margin settings1. Preview your print job b

Make sure that you remove all paper from the input tray before loading the envelopes.For more information, see:“Load envelopes” on page 23Cause: A sta

Solution 2: Check the layout of the documentSolution: Make sure the layout of the document you are trying to print fits on a papersize supported by th

A blank page came out while printingTry the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution firs

My memory card no longer works in my digital cameraSolution: Reformat your memory card in your camera or format your memory cardon a Windows computer

If this did not solve the issue, try the next solution.Solution 3: Remove the additional memory cardSolution: If you have inserted more than one memor

Solution 1: Remove and reinsert the memory cardSolution: Remove and reinsert the memory card. You might have inserted itincorrectly. Turn the memory c

Cause: The HP Photosmart Software was not installed.If this did not solve the issue, try the next solution.Solution 2: Turn on the productSolution: Tu

Photos in a connected digital camera with PictBridge do not printTry the following solutions to resolve the issue. Solutions are listed in order, with

• The product is printing on a non-printable area of my disc•The design is not centered on my disc•The ink on the CD/DVD is not drying•The product rep

4 Computer connectioninformationThe HP Photosmart comes equipped with a USB port so you can connect directly to acomputer using a USB cable. You can a

Solution 2: Remove the CD/DVD holder from the storage areaSolution: Remove the CD/DVD holder from the storage area below the main inputtray. Lower the

The product does not detect a CD/DVD on the holderTry the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely

DVD tray until the lines on the holder line up to the white lines on the tray and try yourprint again.Cause: You loaded the CD/DVD onto the CD/DVD hol

The ink on the CD/DVD is not dryingTry the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first

ErrorsThis section contains the following categories of messages about your product:•Product messages•File messages•General user messages•Paper messag

Follow the prompts on the display to continue.Cause: The print carriage was blocked.If this did not solve the issue, try the next solution.Solution 2:

Cause: The print carriage was blocked.Firmware revision mismatchSolution: Contact HP support for service.Go to: www.hp.com/support.If prompted, choose

CD/DVD tray openSolution: Close the CD/DVD tray.Cause: The CD/DVD tray was open when a print job was started from the computer.CD/DVD tray misalignedS

holder line up to the white lines on the CD/DVD tray. The end marked with arrowsgoes into the CD/DVD tray first.For more information, see:“Load a CD/D

Cause: The CD/DVD tray was closed and a CD/DVD print job was started from thecomputer.CD/DVD holder not foundSolution: Load a printable disc onto the

Chapter 412 Computer connection informationConnection

• Solution 7: Stop and restart the print spooler•Solution 8: Verify whether the software application has a problemSolution 1: Print a self test report

Solution 2: Clear the print queueSolution: Restart your computer to clear the print queue.To clear the print queue1. Restart your computer.2. After th

After reconnecting the USB cable, the product should start printing the jobs inqueue.NOTE: If you are connecting the product through a USB hub, make s

7. If the wrong driver is selected, select the correct driver from the Driver drop-downmenu.8. Click OK to save your changes.Cause: The product was no

4. If there are still documents in the queue, restart the computer and try printingagain after the computer has restarted.5. Check the print queue aga

c. Type a few characters of text into Notepad.d. Click File, and then click Print.4. If printing is successful from Notepad but not the software appli

Solution 4: Check the connection from the product to your computerSolution: Check the connection from the product to your computer. Verify that theUSB

Cause: Some of the files on the inserted memory card were damaged.Photos not foundTry the following solutions to resolve the issue. Solutions are list

Solution 1: Reinsert the memory card in the productSolution: Reinsert the memory card in the product. If this does not work, retake thephotos with you

Solution 1: Remove all but one memory cardSolution: Remove all but one memory card. The product reads the remainingmemory card and displays the first

5 How do I?This section contains links to commonly performed tasks, such as printing photos andoptimizing your print jobs.•“How do I print up to 13 x

Card access errorTry the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first sol

If the memory card is not inserted properly, the product will not respond and the greenPhoto light (near the memory card slots) will blink rapidly.Aft

CD/DVD printing problemSolution: Make sure that there is sufficient space behind the product and that theCD/DVD exit slot on the back of the product i

Load paperSolution: If the product is out of paper or there are only a few sheets remaining,load more paper in the input tray. If there is paper in th

Solution 3: Check the print settingsSolution: Check the print settings.• Check the paper type setting to make sure it matches the type of paper loaded

3. Dip the lint-free cloth into the purified or distilled water, and squeeze any excesswater from it.4. Clean the rubber rollers to remove any dust or

3. Replace the rear door. Gently push the door forward until it snaps into place.4. Press OK on the control panel to continue the current job.Cause: P

Cause: The print setting chosen for the print job did not match the paper loaded inthe product.Power and connection messagesThe following is a list of

Cause: The product was turned off.If this did not solve the issue, try the next solution.Solution 2: Connect the product to the computerSolution: If t

Cause: The product was turned off.If this did not solve the issue, try the next solution.Solution 2: Connect the product to the computerSolution: If t

Chapter 514 How do I?How do I?

• Low on ink•Non-HP cartridge•Original HP ink depleted•Previously used genuine HP cartridge•Print head appears to be missing or damaged•Print head pro

Solution 2: Contact HP supportSolution: You can continue to print from your product, but for optimum print qualityyou should align the print head. If

Solution 2: Contact HP supportSolution: You can continue to print from your product, but for optimum print qualityyou should align the print head. If

• Print quality pattern: displays the color blocks, representing each of theinstalled ink cartridges. Solid, even blocks of color indicate there are n

3. Make note of where the print carriage is stuck and look for jammed paper.A paper jam can cause the error message and the print carriage to stall.CA

To clear a paper jam from the rear door1. Press in the tab on the left side of the rear door to release the door. Remove thedoor by pulling it away fr

print head” on page 64. If the color blocks continue to show print qualityproblems after cleaning and aligning, contact HP customer support.• History

5. Try to print from your computer.If the product prints when plugged directly into a power outlet while disconnectedfrom any power strips or surge su

Incompatible ink cartridgesTry the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the

Ink alertSolution: Replace the indicated ink cartridges with new ink cartridges to resumeprinting.CAUTION: HP recommends that you do not remove an ink

6 Load paperYou can load many different types and sizes of paper in the HP Photosmart, includingletter or A4 paper, photo paper, transparencies, and e

3. Make sure the ink cartridges are installed in the correct slots.Match the shape of the icon and color of the ink cartridge with the slot that hasth

11. Reinstall the ink cartridge.It should now snap down into place.12. Close the ink cartridge access door, and check if the error message has goneawa

The print carriage moves to the center of the product.NOTE: Wait until the print carriage stops moving before proceeding.3. Locate the ink cartridge t

6. On the inside of the product, locate the contacts in the print head.The contacts look like a set of four copper or gold-colored pins positioned to

Cause: The print carriage latch was not closed properly.If this did not solve the issue, try the next solution.Solution 4: Replace the ink cartridgeSo

If the problem is not resolved, printing can continue, but the ink system behavior mightchange.CAUTION: The cleaning procedure should take only a few

Solution 2: Clean the sensor window on the cartridgesSolution: Clean the sensor window on all of the ink cartridges.If the problem is not resolved, pr

b. Place the ink cartridge on a sheet of paper with the ink opening pointing up.c. Repeat steps a and b for each ink cartridge.5. For each ink cartrid

Check to see if your ink cartridge is still under warranty and the end of warranty datehas not been reached.• If the end of warranty date has been rea

Install ink cartridgesTry the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the firs

HP Premium Plus Photo PaperHP Premium Plus Photo Papers are the best HP photo paper, with image quality andfade resistance superior to store-processed

3. Make sure the ink cartridges are installed in the correct slots.Match the shape of the icon and color of the ink cartridge with the slot that hasth

11. Reinstall the ink cartridge.It should now snap down into place.12. Close the ink cartridge access door, and check if the error message has goneawa

Solution 1: Install the print head and cartridgesSolution: Make sure that you follow the instructions in the Setup Guide for installingthe print head

4. Remove all of the ink cartridges and place them on a piece of paper with the inkopening pointing up.To remove the ink cartridgesa. Push in the tab

6. Remove the print head by lifting it up.7. Clean the print head.There are three areas of the print head that need to be cleaned; the nozzlearea,the

To clean the print heada. Lightly dampen a cotton swab and wipe the electrical contact area from thebottom to the top.In order to avoid transferring i

c. Use a fresh swab to wipe any accumulated ink and debris from the edge ofthe print head.d. Wipe the area dry with a dry swab before proceeding to th

Make sure that you insert the ink cartridge into the slot that has the sameshaped icon and color as the one you are installing.11. Close the ink cartr

Non-HP cartridgeSolution: Follow the prompts on the display to continue, or replace the indicatedink cartridges.CAUTION: HP recommends that you do not

Previously used genuine HP cartridgeSolution: Check the print quality of the current print job. If it is not satisfactory, trycleaning the print head

and business graphics for report covers, special presentations, brochures, mailers, andcalendars.HP Premium Presentation PaperHP Premium Presentation

3. The print carriage moves to the middle of the product.4. Remove all of the ink cartridges and place them on a piece of paper with the inkopening po

5. Lift the latch handle on the print carriage until it stops.6. Remove the print head by lifting it up.7. Clean the print head.There are three areas

To clean the print heada. Lightly dampen a cotton swab and wipe the electrical contact area from thebottom to the top.In order to avoid transferring i

c. Use a fresh swab to wipe any accumulated ink and debris from the edge ofthe print head.d. Wipe the area dry with a dry swab before proceeding to th

Make sure that you insert the ink cartridge into the slot that has the sameshaped icon and color as the one you are installing.11. Close the ink cartr

Reinstall the print head.To reinstall the print head1. Make sure that the product is turned on.2. Open the ink cartridge access door by lifting from t

b. Pull the ink cartridge up and then toward you out of its slot to remove it.c. Repeat steps a and b to until all ink cartridges are removed.5. Lift

7. Clean the print head.There are three areas of the print head that need to be cleaned; the nozzlearea,the edge between the nozzles and contacts, and

c. Use a fresh swab to wipe any accumulated ink and debris from the edge ofthe print head.d. Wipe the area dry with a dry swab before proceeding to th

8. Clean the electrical contacts in the product.To clean the electrical contacts in the producta. Dampen a cotton swab with water.b. Clean the electri

Load full-size paperYou can load many types of letter or A4 paper into the main input tray of theHP Photosmart.To load full-size paper1. Raise the out

11. Reinsert the ink cartridges.To reinsert the ink cartridges▲ Using the colored shaped icons for help, slide the ink cartridge into the emptyslot un

Problem with printer preparationSolution: Check the print quality of the current print job. If it is not satisfactory, itcould mean the internal clock

The print carriage moves to the center of the product.NOTE: Wait until the print carriage stops moving before proceeding.4. Locate the sensor inside t

The print carriage moves to the center of the product.NOTE: Wait until the print carriage stops moving before proceeding.4. Remove all of the ink cart

6. Install each ink cartridge in its slot. Press it down until the tab snaps into place.Match the color and icon on each ink cartridge label to the co

Solution 2: Check if all ink cartridges are properly installedSolution: Make sure all of the ink cartridges are properly installed. Refer to thefollow

6. If an ink cartridge was sticking up and you were able to snap it back down intoplace, close the ink cartridge access door and check if the error me

11. Reinstall the ink cartridge.It should now snap down into place.12. Close the ink cartridge access door, and check if the error message has goneawa

3. Locate the ink cartridge that is indicated in the error message, and then press thetab on the ink cartridge to release it from the slot.4. Hold the

7. Use a dry swab or lint-free cloth to wipe the contacts.8. Reinstall the ink cartridge.9. Close the ink cartridge door, and check if the error messa

Contents1 HP Photosmart D5400 Printer series Help...32 HP Photosmart overvie

3. Insert the stack of paper into the main input tray with the short edge forward and theprint side down. Slide the stack of paper forward until it st

Sensor failureTry the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first soluti

4. Locate the sensor inside the product.The sensor is a square, black plastic part slightly larger than a pencil eraser, justto the left of the print

The print carriage moves to the center of the product.NOTE: Wait until the print carriage stops moving before proceeding.4. Remove all of the ink cart

6. Install each ink cartridge in its slot. Press it down until the tab snaps into place.Match the color and icon on each ink cartridge label to the co

12 HP warranty and supportHewlett-Packard provides Internet and phone support for the HP Photosmart.This section contains the following topics:•Warran

Support processIf you have a problem, follow these steps:1. Check the documentation that came with the product.2. Visit the HP online support Web site

HP support by phoneFor a list of support phone numbers, see the printed documentation that came with the product.This section contains the following t

HP Quick Exchange Service (Japan)For instructions on how to pack your product for exchange, see “Pack the HP Photosmart”on page 208.HP Korea customer

Prepare the product for shipmentIf, after contacting HP support or returning to the point of purchase, you are requested to send theHP Photosmart in f

4. Retain the control panel faceplate. Do not return the control panel faceplate with the product.CAUTION: The replacement product might not come with

Related topics•“Recommended papers for printing” on page 15•“Change the print settings for the current job” on page 32Load up to 13 x 18 cm (5 x 7 inc

13 Technical informationThe technical specifications and international regulatory information for the HP Photosmart areprovided in this section.For ad

Type Paper weight Input tray*Output tray†Photo tray*(252 gsm)* Maximum capacity.† Output tray capacity is affected by the type of paper and the amount

PlasticsPlastic parts over 25 grams are marked according to international standards that enhance the abilityto identify plastics for recycling purpose

Disposal of waste equipment by users in private households in the European UnionDisposal of Waste Equipment by Users in Private Households in the Euro

Regulatory noticesThe HP Photosmart meets product requirements from regulatory agencies in your country/region.This section contains the following top

FCC statementFCC statementThe United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to

Notice to users in Japan about the power cordNoise emission statement for GermanyGeräuschemissionLpA < 70 dB am Arbeitsplatz im Normalbetrieb nach

HP Photosmart D5400 Printer series declaration of conformityChapter 13216 Technical informationTechnical information

IndexSymbols/Numerics10 x 15 cm photo paperspecifications 20913 x 18 cm photo paperload 202 pages on 1, print 454 pages on 1, print 454 x 6 inch (10 x

replace 61tips 59ink levels, check 60ink suppliespurchase 67ink, removing ink from skin andclothing 65install software, troubleshoot 69invalid file na

4. Slide the paper-width guide inward until it stops at the edge of the paper.Do not overload the photo tray; make sure the stack of photo paper fits

photos from memorycard 53, 54posters 49preview 35print options 32, 36quality, troubleshoot 82, 86,89, 92reverse images 47reversed page order 108self-t

220Index

2. Slide the paper-width guide to its outermost position.3. Insert the stack of cards into the photo tray with the short edge forward and the printsid

Load envelopesYou can load one or more envelopes into the main input tray of the HP Photosmart. Donot use shiny or embossed envelopes or envelopes tha

4. Insert one or more envelopes into the far-right side of the main input tray, with theenvelope flaps on the left and facing up. Slide the stack of e

HP Premium Inkjet Transparency Film▲ Insert the film so that the white transparency strip (with arrows and the HP logo) is ontop and is going into the

To load a regular-size (120 mm) CD/DVD on the CD/DVD tray1. Carefully remove the CD/DVD holder that came with the product.The CD/DVD holder is stored

4. Push the CD/DVD holder into the product until the lines on the CD/DVD holder lineup to the white lines on the CD/DVD tray.NOTE: The product pulls t

2. Securely snap the inkjet printable media onto the CD/DVD holder with the printableside up. The CD/DVD should be placed on the ring at the end of th

Paper jams...80Print qual

5. Push the CD/DVD holder into the product until the lines on the CD/DVD holder lineup to the white lines on the CD/DVD tray.NOTE: The product pulls t

• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make surethe paper-width guide does not bend the paper in the input

7 Print from your computerThe HP Photosmart can be used with any software application that allows printing. Youcan print a range of projects, such as

Make the HP Photosmart the default printerYou can set the HP Photosmart as the default printer to use from all software applications.This means that t

the Size list to see if a defined paper size already exists for the type of paper you areusing.Paper type Suggested paper size settingsCopier, multi-p

To view the print resolution1. Make sure you have paper loaded in the input tray.2. On the File menu in your software application, click Print.3. Make

4. Click the button that opens the Properties dialog box.Depending on your software application, this button might be called Properties,Options, Print

To preview your print job1. Make sure you have paper loaded in the input tray.2. On the File menu in your software application, click Print.3. Make su

• Presentation Printing: Print high-quality documents, including letters andtransparencies.• Two-sided (Duplex) Printing: Print two-sided pages manual

3. Click the button that opens the Properties dialog box.Depending on your software application, this button might be called Properties,Options, Print

1 HP Photosmart D5400Printer series HelpFor information about the HP Photosmart, see:•“HP Photosmart overview” on page 5•“Find more information” on pa

3. Make sure the product is the selected printer.4. Click the button that opens the Properties dialog box.Depending on your software application, this

4. Click the button that opens the Properties dialog box.Depending on your software application, this button might be called Properties,Options, Print

Printing in maximum dpi takes longer than printing with other settings and requires a largeamount of disk space.To print in Maximum dpi mode1. Make su

To print directly onto a CD/DVD1. Use the software that came with the product to create and print a CD/DVD label.2. When prompted, load a CD/DVD into

7. For binding, do one of the following:• For binding on the top like a notebook or calendar, select the Flip Pages Up checkbox.This causes the odd an

To print a multiple-page document as a booklet1. Load paper into the input tray.The paper should be thick enough so that the images do not show throug

Figure 7-2 Right-edge binding for right-to-left languagesPrint multiple pages on a single sheetYou can print up to 16 pages on a single sheet of paper

Print a multiple-page document in reverse orderBecause of the way the paper feeds through the HP Photosmart, the first page that printsis print side u

Reverse an image for iron-on transfersThis feature reverses an image so you can use it for iron-on transfers. This feature is alsouseful for transpare

6. In the Basic Options area, from the Paper Type drop-down list, select More. Thenselect the appropriate paper type.TIP: If you want to make notation

Chapter 14 HP Photosmart D5400 Printer series HelpHP Photosmart D5400 Printer seriesHelp

Print a posterYou can create a poster by printing a document on multiple pages. The HP Photosmartprints dotted lines on some pages to indicate where t

To print a Web page1. Make sure you have paper loaded in the main input tray.2. On the File menu in your Web browser, click Print.The Print dialog box

8 Use the photo featuresThe HP Photosmart is equipped with memory card slots and a front USB port that enableyou to print or edit photos from a memory

1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, MemoryStick Duo or Duo Pro (adapter optional), or Memory Stick Micro (

TIP: To achieve the best print quality, HP recommends using HP papers that arespecifically designed for the type of project you are printing along wit

5. Press Print Photos.6. Press the left arrow or right arrow to scroll through the layout options, and pressOK when the option you want is highlighted

• Cropping applied to a photo• Index printing (thumbnails of selected photos)The HP Photosmart can read DPOF file format 1.1 from a memory card so you

This section contains the following topics:•Remove red eye•Edit photos using your computerRemove red eyeThe flash on a camera (especially on older cam

editing, sharing photos online, printing from your computer, and creating special projectssuch as printing a photo directly onto a printable CD or DVD

Chapter 858 Use the photo featuresPhotos

2 HP Photosmart overviewUse the HP Photosmart to print photos from a memory card or print directly on the surfaceof specially coated CDs and DVDs. You

9 Maintain the HP PhotosmartThe HP Photosmart requires little maintenance. You might need to replace ink cartridges,clean the print head, or align the

• Store ink cartridges at room temperature (15.6-26.6° C or 60-78° F).• If you notice a significant decrease in print quality, check the estimated ink

To check the ink levels from the HP Photosmart Software1. In the HP Solution Center, click Settings, point to Print Settings, and then clickPrinter To

The print carriage moves to the center of the product.NOTE: Wait until the print carriage stops moving before proceeding.3. Press the tab on the ink c

5. Twist the orange cap to snap it off.6. Using the colored shaped icons for help, slide the ink cartridge into the empty slotuntil it clicks into pla

Clean the print headIf your printed output is streaked, or is missing, or has any incorrect or missing colors,the print head may need to be cleaned.Th

4. Click the Device Services tab.5. Click Align the Printer.The product prints a test page, aligns the print head, and calibrates the printer.Recycle

• History log: contains information that might be used for diagnostic purposes ifyou need to call HP customer support.Clean the HP PhotosmartUse a sof

10 Shop for ink suppliesFor a list of ink cartridge numbers, see the printed documentation that came with theHP Photosmart. You can also use the softw

Chapter 1068 Shop for ink suppliesShop for ink supplies

Label Description13 Rear door14 Rear USB port15 Power connection** Use only with the power adapter supplied by HP.Control panel featuresThe following

11 TroubleshootingThis section contains the following topics:•View the Readme file•Setup troubleshooting•Paper jams•Print quality troubleshooting•Prin

This section contains the following topics:•The product will not turn on•I connected the USB cable, but I am having problems using the product with my

• If you are using a power strip, make sure the power strip is turned on. Or, tryplugging the product directly into a power outlet.• Test the power ou

Solution 5: Contact HP support for serviceSolution: If you have completed all of the steps provided in the previous solutionsand are still having a pr

After setting up the product, it does not printTry the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely so

NOTE: You will be prompted to set both the language and the country/regionsettings, by using the following procedure.To set your language and country/

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happensSolution: If the installation does not run automatically, you can start it ma

3. Verify that the USB cable and power cord are plugged in.4. Click Retry to retry the connection.5. Continue with the installation and restart the co

c. Remove all the items that are related to the HP Photosmart Software.CAUTION: If the computer is manufactured by HP or Compaq, do notremove any appl

h. Click Apply, and then click Close.NOTE: If you receive a message stating Access is denied while makingchanges, click OK and continue. The message w

Use the HP Photosmart SoftwareThe HP Photosmart Software provides a fast and easy way to make prints of your photos.It also provides access to other b

The registration screen does not appearSolution: You can access the registration (Sign up now) screen from the Windowstaskbar by clicking Start, point

When the software installation is complete, the HP Digital Imaging Monitor icon appearsin the Windows system tray.Paper jamsTo help avoid paper jams,

To clear a paper jam from the rear door1. Press in the tab on the left side of the rear door to release the door. Remove thedoor by pulling it away fr

• Always hold photo paper by the edges. Fingerprints on photo paper can reduce printquality.• Do not use paper that is heavily textured. It can cause

Solution 1: Make sure you are using genuine HP ink cartridgesSolution: Check to see if your ink cartridges are genuine HP ink cartridges.HP recommends

For more information, see:•“Recommended papers for printing” on page 15•“Information on paper” on page 81Cause: The wrong kind of paper was loaded in

Solution 6: Align the printerSolution: Align the printer.Aligning the printer can help ensure excellent print quality.To align the printer from the HP

Ink is not filling the text or graphics completelyTry the following solutions if the ink is not filling the text or image completely so that itappears

Solution 3: Check the print settingsSolution: Check the print settings.• Check the paper type setting to make sure it matches the type of paper loaded

If this did not solve the issue, try the next solution.Solution 6: Contact HP supportSolution: Contact HP support for service.Go to: www.hp.com/suppor

Chapter 28 HP Photosmart overviewOverview

Print the image with a high print quality setting, such as Best or Maximum dpi.For more information, see:•“Change the print speed or quality” on page

Cause: The print quality setting was set too low.If this did not solve the issue, try the next solution.Solution 3: Align the printerSolution: Align t

Cause: There was a problem with the print head.Printouts are faded or have dull colorsTry the following solutions if the colors in your printout are n

If this did not solve the issue, try the next solution.Solution 3: Clean the print headSolution: If the previous solutions did not resolve the issue,

For more information, see:•“Set the paper type for printing” on page 33•“Change the print speed or quality” on page 34•“Print using Maximum dpi” on pa

4. Click the Device Services tab.5. Click Align the Printer.The product prints a test page, aligns the print head, and calibrates the printer.Recycle

If this did not solve the issue, try the next solution.Solution 3: Ensure that the rear door is securely installedSolution: Make sure that the rear do

Paper is not picked up from the input trayTry the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solutio

Make sure you have the following materials available:• A lint-free cloth, or any soft material that will not come apart or leave fibers.• Distilled, f

NOTE: For this issue, there is not a problem with your ink supplies. Therefore,replacing the ink cartridges or print head is not necessary.• Solution