HP Troubleshooting Notebook Series 320399-002 Manuel d'utilisateur

TroubleshootingHP Notebook SeriesDocument Part Number: 320399-002August 2003This guide provides instructions for solving notebook problems yourself or

1–4 TroubleshootingHelp Is Available3. If your model has a reset button, insert the end of a small object like a straightened paper clip into the rese

Help Is AvailableTroubleshooting 1–5Is Software Functioning Abnormally?If your software is not functioning normally: Restart the notebook. Run a vir

1–6 TroubleshootingHelp Is Available Back up your data files, then repair or reinstall the software.❏ To repair or reinstall the operating system or

Help Is AvailableTroubleshooting 1–7Finding the Help You NeedHelp from Your NotebookTo access the Help and Support Center window: In Windows 2000 Pro

1–8 TroubleshootingHelp Is AvailableFor help specific to your notebook: In Windows 2000 Professional, select Start > Help. In Windows XP, select

Help Is AvailableTroubleshooting 1–9Help by TelephonePreparing to Call Customer SupportTo provide the fastest possible resolution of your problem, hav

1–10 TroubleshootingHelp Is AvailableAccessing Customer Support Telephone NumbersTo obtain a list of worldwide customer support telephone numbers: Re

Troubleshooting 2–12Problems and SolutionsBefore You BeginThis chapter contains general solutions to problems that you may encounter with your noteboo

2–2 TroubleshootingProblems and SolutionsAudio ProblemsSound is not audible Press the volume button to increase volume. Double-click the speaker ic

Problems and SolutionsTroubleshooting 2–3Battery and Power Problems✎See also the power-related items on the “Quick Solutions Checklist” in the “Help I

© 2003 Hewlett-Packard Development Company, L.P.Microsoft, MS-DOS, and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countr

2–4 TroubleshootingProblems and SolutionsIndicators are displaying a low-battery conditionLow-battery indicators vary by model and settings. Common in

Problems and SolutionsTroubleshooting 2–5Battery pack does not charge The battery pack may be fully charged. Refer to your model-specific documentati

2–6 TroubleshootingProblems and SolutionsBattery pack charge displays seem inaccurate If only the time remaining display seems inaccurate, no action

Problems and SolutionsTroubleshooting 2–7Battery pack run time is shorter than expectedReview the information in your model-specific documentation reg

2–8 TroubleshootingProblems and SolutionsHibernation cannot be initiated Make sure Hibernation is enabled. To enable Hibernation:❏ In Windows 2000 Pr

Problems and SolutionsTroubleshooting 2–9CD or DVD ProblemsOn some notebooks, the CD or DVD drive is removable. On other notebooks, the CD or DVD driv

2–10 TroubleshootingProblems and SolutionsNo alert sounds when a CD or DVD drive is insertedIf the notebook is off, in Standby, or in Hibernation, no

Problems and SolutionsTroubleshooting 2–11 Remove the CD or DVD, restart the notebook, then reinsert the CD or DVD. If you created the CD or DVD, tr

2–12 TroubleshootingProblems and SolutionsStandby or Hibernation affects CD or DVD playInitiating Standby or Hibernation while playing a CD or DVD may

Problems and SolutionsTroubleshooting 2–13Digital Memory Card or Memory Stick problemsThis section discusses problems you may encounter while using an

Troubleshooting iiiContents1 Help Is AvailableQuick Solutions Checklist . . . . . . . . . . . . . . . . . . . . . . . . 1–2Is the Notebook Receiving

2–14 TroubleshootingProblems and Solutions Press the mute button on the notebook and verify that the mute light is off. (Sound should be audible when

Problems and SolutionsTroubleshooting 2–15Display ProblemsDisplay is blank Tap or move the pointing device (TouchPad, pointing stick, or optional ext

2–16 TroubleshootingProblems and SolutionsDesktop icons are too large or too smallUse the settings in your operating system to adjust icon size. Large

Problems and SolutionsTroubleshooting 2–17FireWire (IEEE 1394) ProblemsThe high-speed serial bus connector available on some notebooks may be identifi

2–18 TroubleshootingProblems and SolutionsGame ProblemsGame frequently stops responding or locks up Reinstall the game, noting any settings and defau

Problems and SolutionsTroubleshooting 2–19Hard Drive Problems✎The primary hard drive is a hard drive in a hard drive bay; an optional secondary hard d

2–20 TroubleshootingProblems and SolutionsSecondary hard drive is not recognized Remove, then reinsert, a secondary hard drive exactly as instructed

Problems and SolutionsTroubleshooting 2–21Infrared Communication Problems✎Infrared communication is managed by your operating system. To implement som

2–22 TroubleshootingProblems and SolutionsNotebook does not transmit or receive data Move the infrared ports closer together. They should be no more

Problems and SolutionsTroubleshooting 2–23Internet Problems✎The information provided in the “Modem Problems,” “Network Problems,” or “Wireless LAN (WL

iv TroubleshootingContentsBattery pack charge displays seem inaccurate . . . . . 2–6Battery pack run time is shorter than expected . . . . . 2–7Sta

2–24 TroubleshootingProblems and SolutionsKeyboard and Pointing Device Problems✎Many pointing device actions are controlled by mouse settings in the o

Problems and SolutionsTroubleshooting 2–25Keypad does not work Enable the notebook keypad as instructed in your model-specific documentation. Your do

2–26 TroubleshootingProblems and SolutionsPointing stick does not work If an optional external mouse is connected to the system, it may disable the p

Problems and SolutionsTroubleshooting 2–27PS/2 scroll mouse does not work On some models the internal pointing device (pointing stick or TouchPad) mu

2–28 TroubleshootingProblems and SolutionsMemory ProblemsThis section discusses problems you may encounter with RAM (Random Access Memory). For inform

Problems and SolutionsTroubleshooting 2–29Modem Problems✎See also the “Internet Problems” section.No dial tone is audible Verify that the modem cable

2–30 TroubleshootingProblems and Solutions Verify that you are dialing all necessary prefixes, such as outside line, long distance, or country codes.

Problems and SolutionsTroubleshooting 2–31Modem does not connect at highest speed Ask your telephone service provider to check your telephone line fo

2–32 TroubleshootingProblems and Solutions If the notebook has reached a low-battery condition:1. Connect the notebook to external power.2. Restart t

Problems and SolutionsTroubleshooting 2–33Network ProblemsNotebook cannot connect to the network✎For information about the network status indicator(s)

ContentsTroubleshooting vSecondary hard drive is not recognized. . . . . . . . . . 2–20Notebook cannot start from a secondary hard drive. . . . . . .

2–34 TroubleshootingProblems and Solutions Verify that an Ethernet LAN adapter is selected in the Network Properties window of your operating system.

Problems and SolutionsTroubleshooting 2–35PC Card problemsPC Card alerts are not audible Enable PC Card alerts in the power management section of you

2–36 TroubleshootingProblems and SolutionsNotebook does not recognize a PC Card Remove, then reinsert, the PC Card. Restart the notebook. Verify th

Problems and SolutionsTroubleshooting 2–37Television problemsS-Video jack has 7 pinsThe S-Video jack on some notebooks is a 7-pin jack. In some region

2–38 TroubleshootingProblems and SolutionsTemperature Problems✎Use the notebook only within the temperature ranges provided in the specifications sect

Problems and SolutionsTroubleshooting 2–39USB ProblemsUSB device does not work If the device requires external power, be sure that it is plugged secu

2–40 TroubleshootingProblems and SolutionsWireless LAN (WLAN) Device Problems✎See also the “Internet Problems” section.Notebook cannot connect to wire

Problems and SolutionsTroubleshooting 2–41❏ People or objects moving into the range of the antenna and access point.❏ The number of users connecting a

2–42 TroubleshootingProblems and Solutions4. Select the network name in the Preferred Networks window, then select Properties.5. Select the Authentica

Problems and SolutionsTroubleshooting 2–43Throughput and connection range varyIf there are large variations in throughput and range even when equipmen

vi TroubleshootingContentsFax transmissions do not work . . . . . . . . . . . . . . . . 2–32Message reports excessive line current . . . . . . . . .

Troubleshooting Index–1Index1394 connector 2–17AAC adapterconnecting 1–2light 1–2replacing 2–5when to use 1–6, 2–11adapterdigital media (CompactFlash

Index–2 TroubleshootingIndexbutton(s)Easy Access 2–23mute 2–2power, resetting notebook with 1–3power, resuming from Hibernation 1–2power, vs. power sw

IndexTroubleshooting Index–3displayaffected by Hibernation, Standby 2–15, 2–37problems and solutions 2–15switching image 2–15, 2–37documentation, mode

Index–4 TroubleshootingIndexindications 2–3problems and solutions 2–38Hibernationaffecting CD or DVD play 2–12affecting display 2–15, 2–37affecting dr

IndexTroubleshooting Index–5MmediaCDs and DVDs 2–9digital 2–13memorymodule 2–28problems and solutions 2–28memory cardconfiguring 2–14inserting 2–14Mem

Index–6 TroubleshootingIndexPower Scheme 2–11registration number 1–9reinstalling 1–6retail version 2–9version number 1–9viruses 1–5Windows workgroup 2

IndexTroubleshooting Index–7restoring from Hibernation with 1–2vs. power button 2–1primary hard drive 2–19PS/2 scroll mouse 2–27pulse dialing mode 2–2

Index–8 TroubleshootingIndexaffecting PC Card 2–36resuming from 1–2system initiated 2–3startupprocedures 1–2, 2–3sequence (boot order) 2–20stop byte 2

Troubleshooting 1–11Help Is AvailableYou can obtain troubleshooting assistance from the Help and Support window, the World Wide Web, the telephone, or

1–2 TroubleshootingHelp Is AvailableQuick Solutions ChecklistIs the Notebook Receiving Adequate Power?If the power indicator light is off and the note

Help Is AvailableTroubleshooting 1–3Is the Notebook Overheated?It is normal for the notebook to feel warm to the touch while it is in use. But if the