HP Troubleshooting Notebook Series 320399-002 Manuel d'utilisateur télécharger pdf (Page 34)

2–18 Troubleshooting

Problems and Solutions

Game Problems

Game frequently stops responding or

locks up

■ Reinstall the game, noting any settings and default selections that

pertain to your model, then restart the game.

■ Verify that your model meets the hardware and software requirements

of the game. To obtain these requirements, review the game

documentation, visit the game manufacturer’s Web site, or contact

the game manufacturer.

Game sounds are erratic

If you are running an MS-DOS game, sound may be erratic. To optimize

the sound capabilities of your notebook, use only Windows-based games.

320399-002.book Page 18 Thursday, June 19, 2003 1:17 PM

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Troubleshooting 1
HP Notebook Series 2
Second Edition August 2003 2
First Edition June 2003 2
Contents 3
Troubleshooting v 5
Quick Solutions Checklist 8
Is the Notebook Overheated? 9
Is the System Unresponsive? 9
1–4 Troubleshooting 10
Help Is Available 10
■ Restart the notebook 11
■ Run a virus scan 11
Finding the Help You Need 13
Help from the World Wide Web 14
Help by Telephone 15
Help from a Service Provider 16
Problems and Solutions 17
Audio Problems 18
Battery and Power Problems 19
2–4 Troubleshooting 20
Battery pack does not charge 21
2–6 Troubleshooting 22
Standby cannot be initiated 23
2–8 Troubleshooting 24
CD or DVD Problems 25
2–10 Troubleshooting 26
DVD play is erratic 27
2–12 Troubleshooting 28
Troubleshooting 2–13 29
2–14 Troubleshooting 30
Display Problems 31
2–16 Troubleshooting 32
FireWire (IEEE 1394) Problems 33
Game Problems 34
Hard Drive Problems 35
2–20 Troubleshooting 36
Troubleshooting 2–21 37
2–22 Troubleshooting 38
Internet Problems 39
2–24 Troubleshooting 40
Troubleshooting 2–25 41
Pointing stick does not work 42
TouchPad does not work 42
External mouse does not work 42
Troubleshooting 2–27 43
Memory Problems 44
Modem Problems 45
Modem sounds are not audible 46
Modem loses connection 47
Fax transmissions do not work 48
Network Problems 49
Network connection is slow 50
PC Card problems 51
PC Card modem is not working 52
Television problems 53
Temperature Problems 54
USB Problems 55
Notebook cannot connect 56
Troubleshooting 2–41 57
2–42 Troubleshooting 58
Troubleshooting 2–43 59
Troubleshooting Index–1 60
Index–2 Troubleshooting 61
Troubleshooting Index–3 62
Index–4 Troubleshooting 63
Troubleshooting Index–5 64
Index–6 Troubleshooting 65
Troubleshooting Index–7 66
Index–8 Troubleshooting 67

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HP Troubleshooting Notebook Series 320399-002 Manuel d'utilisateur Page 34

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