HP Troubleshooting Notebook Series 320399-002 Manuel d'utilisateur télécharger pdf (Page 15)

Help Is Available

Troubleshooting 1–9

Help by Telephone

Preparing to Call Customer Support

To provide the fastest possible resolution of your problem, have

the following items available when you call:

■ The notebook.

■ Serial number and model description, which are provided on

labels affixed to the notebook.

■ Purchase date on the invoice.

■ Conditions under which the problem has occurred.

■ Error messages that have been displayed.

■ Brand and model name of the optional printer(s) you are

using.

■ Operating system version number and registration number.

To display the operating system version number and

registration number:

❏ In Windows 2000 Professional, select Start > Settings >

Control Panel > System > General tab.

❏ In Windows XP, select Start > Control Panel >

Performance and Maintenance > System > General tab.

320399-002.book Page 9 Thursday, June 19, 2003 1:17 PM

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HP Troubleshooting Notebook Series 320399-002 Manuel d'utilisateur Page 15