
Deleting an instance and removing it from the database may cause the instance to
remain in the Building state
Possible cause and recommendationSymptom
The OpenStack Compute Service (Nova) driver continues to try
to create the deleted instance
When you delete an instance and
manually remove it from the database,
it remains in the “Building" state
• Occasionally, a task may become orphaned. Orphaned tasks cannot be
deleted by any user. These tasks are automatically removed from the
appliance within 180 days of last modification.
• As a best practice, do not attempt to perform operations on instances on
the vCenter Server or KVM host. Use the CloudSystem Console and
CloudSystem Portal to manage instances.
Create instance runs indefinitely when the Foundation base appliance is rebooted
Possible cause and recommendationSymptom
The CloudSystem Foundation base appliance was rebooted
while the instance was being created
You see the unchanging status of a
created instance as “Build” in the
CloudSystem Portal and “Running” in the
CloudSystem Console
• Delete the instance in the CloudSystem Portal.
• Create the instance in the CloudSystem Portal again.
Soft rebooting a “Shutoff” instance or instance in the CloudSystem Portal causes
instance error
Possible cause and recommendationSymptom
OpenStack Compute (Nova) does not prevent rebooting a
shutoff instance
• In the CloudSystem Portal, when you
select an instance in the shutoff state
and you click “Soft Reboot Instances,”
1. Use the OpenStack Nova CLI to reset the status of the instance. Enter the
following command on a Windows or Linux system where the OpenStack
CLI package for CloudSystem is installed:
nova stop <instance id>
the instance goes into an error state
and cannot be subsequently powered
up
• If you attempt to soft reboot the
instance in an error state, you see the
2. Reboot the instance again.
misleading error You do not have
permission and the instance is not
rebooted
Instance running on ESX compute node cannot be paused
Possible cause and recommendationSymptom
The pause action is not supported in ESX
• Note that an ESX instance cannot be paused.
When you select “Pause Instance” in the
CloudSystem Portal, you see “Success:
Paused instance” but the instance is still
active
Troubleshooting virtual machine instances 181
Commentaires sur ces manuels