Hp Smart Update Manager Version 6.0.0 Manuel d'utilisateur télécharger pdf (Page 68)

HP SUM displays the message Ready for deployment while HP SUM is

performing inventory on a node

Solution: Make sure that HP SUM completes an inventory before attempting to deploy updates to

a node.

HP SUM does not display an entire screen

Solution: Change the resolution of a display or browser.

HP SUM displays extra credentials boxes on the Edit Node screen

Solution: Do not use the boxes beneath the Access Level section.

You can edit a node while HP SUM is deploying updates to the node

Solution: Wait for HP SUM to finish deployment before editing a node. Editing a node before HP

SUM finishes deployment might cause issues with the deployment.

HP SUM displays an associated node multiple times

Solution: No action to take. HP SUM lists the associated node each time that it performs inventory

based on the main node.

HP SUM automatically performs inventory on a node after editing the node

Solution: No action. This is a known issue.

Activity screen troubleshooting

HP SUM does not update the Activity screen accurately

Solution: No action. This is a known issue.

VMware troubleshooting

HP SUM displays an inventory error on a VMware node

Solution: Use the following steps to make sure the VMware service is running.

1. Log in to the VMware ESXi shell.

2. Check the provider version, type esxcli software vib list | grep smx.

3. Verify that the provider service is running, type /etc/init.d/sfcbd-watchdog status.

4. Verify that the provider responds to queries, type enum_instances

SMX_SCInstallationService root/hpq.

5. If you need to restart the service, type /etc/init.d/sfcbd-watchdog restart;

/etc/init.d/sfcbd-watchdog status;.

Reports troubleshooting

HP SUM does not generate reports for nodes that are offline

Solution: Verify that HP SUM can ping the node.

HP SUM displays only requested reports in CSV and XML format

Solution: No action to take. This is the expected result.

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Hp Smart Update Manager Version 6.0.0 Manuel d'utilisateur Page 68