Hp Systems Insight Manager Manuel d'utilisateur télécharger pdf (Page 31)

Automatic incident closing from HP SIM

7. Specify the user account that will be used to run the custom tool.

8. Set the number of targets field to Unlimited.

9. Enter the command in the command field, including any parameters. For example:

c:\progra~1\hewlet~1\openview\servic~1.5\event\bin\hpsimsde.exe –u.

10. Add the SD_EVENTHOME environment variable, for example: C:\Program Files\Hewlett-

Packard\OpenView\service desk 4.5\event\.

Creating a query for cleared events

An event list must be created in HP SIM that displays the “cleared” events that have been forwarded to

Service Desk. This list is then used as part of an action on event definition to update incidents in Service

Desk that have been cleared in SIM.

For example, the user can create an event list for forwarding events to Service Desk (Service Desk Event

Forward) and an event list to show the forwarded events that have been cleared (Service Desk Event

Cleared).

Figure 21 Event lists defined in Systems Insight Manager

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Hp Systems Insight Manager Manuel d'utilisateur Page 31