Hp Systems Insight Manager Manuel d'utilisateur télécharger pdf (Page 49)

Troubleshooting

Task Results error

Description: When viewing the task results, the following message is displayed in the HP SIM Stdout

window:

No operation specified (insert or update)

Action:

• Verify that the hpsimsde.exe option is specified correctly (-i or –u).

• Verify that there is not a space after the option (-i or –u) in the custom tool definition in HP SIM.

ACES_InsightManager XML import error

Description: The ACES_InsightManager XML file does not import successfully. An error message similar

to the following may be displayed.

‘C:\temp\ACES_InsightManager.xml': Invalid ACES Xml file (Wrong version tag,

the current system version is '4.5.0588.1004 (SP10)' while the file has

version '4.5.0588.1405 (SP14)')

Action: Verify that the correct service pack for Service Desk is installed.

Incorrect path to sd_event.exe

Description: The path to sd_event.exe is not correct when launching a custom tool or custom

command.

Action:

• Verify that the SD_EVENTHOME environment variable is set correctly.

• Add the SD_EVENTHOME environment variable to the custom tool or custom command definition.

For example, “C:\Program Files\Hewlett-Packard\OpenView\service desk

4.5\event\.”

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Hp Systems Insight Manager Manuel d'utilisateur Page 49