HP ZBook 15 G3 Base Model Mobile Workstation Manuel d'utilisateur Page 147
- Page / 207
- Table des matières
- DEPANNAGE
- MARQUE LIVRES
Noté. / 5. Basé sur avis des utilisateurs
Read-write error
Symptoms
●
Post error message (i.e., error
code 301)
●
Hang when working on data, les,
documents
Possible causes
Loose connection, faulty hardware.
Troubleshooting steps
1. Perform a hard reset (8. Hard reset on page 94).
2. Reset BIOS to default (9. Soft reset (Default Settings) on page 95).
3. Verify drive connection and ex cable. Reseat connection (10. Reseat cables and
connections on page 95).
4. Use the HP Hardware Diagnostics tool to test. If failed, record failure code and have the
storage device replaced.
5. If no error with HP PC Hardware Diagnostics (UEFI) tool, try to repair the storage device
and its les in Windows (using command “CHKDSK /f /r /x”). Use HP Restore to
reinstall the operating system, if needed.
6. Test with a veried working storage device. If it is not recognized, the system board is
faulty.
Note If there is a drive POST error message, see POST Error Messages and User Actions
on page 144.
Slow performance
Symptoms
Slow performance even when
performing small read/write
operations
Possible causes
Operating system les, storage device is full.
Troubleshooting steps
1. Transfer data from the storage device to create more space. Microsoft recommends at
least 200 MB to sync system les.
2. Perform disk defragmentation to consolidate fragmented data on the storage device so
it will work more eciently.
NOTE: Do not defrag an SSD.
Tips & tricks For optimal system performance, you need to place your operating system and all of your
most commonly used applications and les in the fastest hard drive (solid-state drive) and
fastest areas on the drive (primary partition of 200 GB max).
See Improving System Performance. Also see Routine Maintenance for Performance
Improvement on page 146).
Blue screen (BSOD) error
Faulty storage device may cause blue screen error. Perform the drive tests using the HP Diagnostics Tool to
make sure the drive is functional. If all of the tests pass, see Common Blue Screen Error Messages
on page 146 for detailed troubleshooting steps.
Common issues and possible solutions 135
- Maintenance and Service Guide 1
- Safety warning notice 3
- Table of contents 5
- 1 Product description 13
- Display 7 19
- Buttons and ngerprint reader 22
- Special function keys 23
- Bottom 15 27
- 3 Illustrated parts catalog 29
- Computer major components 19 31
- Bracket Kit 34
- Cable Kit 34
- Plastics Kit 35
- Mass storage devices 36
- Miscellaneous parts 37
- Tools required 39
- Service considerations 39
- Grounding guidelines 40
- Customer Self-Repair parts 44
- Description Spare part number 46
- SIM card 47
- Memory module 48
- Solid-state drive (M.2) 54
- WLAN module 56
- WWAN module 58
- RTC battery 59
- Keyboard 61
- Speakers 64
- Touchpad module 65
- LED board 66
- Hard drive 70
- Fingerprint reader board 72
- Heat sink assembly 74
- Graphics board 78
- System board 79
- Display assembly 83
- Lock bracket 91
- 7 Troubleshooting guide 92
- Resources 93
- General troubleshooting steps 93
- Identify the issue 94
- 2. Examine the environment 96
- Analyze the issue 97
- Resolve the issue 106
- 13. Replace the system board 109
- Helpful Hints 110
- During operation 111
- Consulting with HP Service 112
- Power-on issues 112
- AC adapter issue 115
- Battery discharges too fast 117
- Burnt smell 118
- No video (with power) 118
- Blinking lights 119
- Diagnostics error messages 120
- Performance (OS) 121
- Intermittent shutdown 122
- Blue screen 123
- No wake up 126
- Unresponsive 128
- Slow performance 128
- Incorrect time and date 129
- Display anomalies 130
- Dead pixel 132
- No video (internal) 132
- No video (external) 133
- DisplayPort/VGA 133
- Touch screen 135
- I/O devices 136
- Keyboard point stick 137
- Keyboard backlight 137
- TouchPad 138
- Smart card reader 142
- Thunderbolt (TB) 144
- Read-write error 147
- Blue screen (BSOD) error 147
- Noisy hard drive 148
- Mechanical 149
- Noise (sound) 150
- Fan runs constantly 151
- Thermal shutdown (hot) 152
- Stuck power button 152
- Additional information 153
- Processor not executing code 154
- Memory module error 154
- Failure - System Board Error 155
- Additional information 145 157
- Error message list 158
- Bug check symbolic names 158
- Use Windows Debugging Tool 159
- 6. Open the crash dump le 162
- Lookup for Bug Check 0xC2 163
- Additional information 151 163
- Cable management 165
- Connector types 166
- Start in Windows 7 168
- Updating the BIOS 169
- Downloading a BIOS update 170
- Start in Windows 10 172
- Guidelines 179
- Backing up your information 180
- Performing a system recovery 181
- Using Windows tools 185
- Restore and recovery 185
- 13 Specications 189
- Hard drive specications 190
- Nonvolatile memory usage 197
- Questions and answers 199
- 16 Recycling 203
Produits connexes et manuels pour Carnets de notes HP ZBook 15 G3 Base Model Mobile Workstation
Carnets de notes HP EliteBook Folio 9470m Notebook PC (ENERGY STAR) Manuel d'utilisateur
(114 pages)
(114 pages)
Carnets de notes HP EliteBook Folio 1040 G1 Notebook PC (ENERGY STAR) Manuel d'utilisateur
(96 pages)
(96 pages)
Carnets de notes HP EliteBook Folio 9470m Notebook PC (ENERGY STAR) Manuel d'utilisateur
(112 pages)
(112 pages)
Carnets de notes HP EliteBook Folio 1040 G1 Notebook PC (ENERGY STAR) Manuel d'utilisateur
(89 pages)
(116 pages)
(101 pages)
Carnets de notes HP EliteBook Folio 9470m Notebook PC (ENERGY STAR) Manuel d'utilisateur
(118 pages)
(118 pages)
(103 pages)
(85 pages)© 2020, manymanuals.fr. Tous droits réservés | 1.772 s |
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
Commentaires sur ces manuels