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Printer response problems
The following table lists common printer response problems and suggested solutions for
resolving them.
Printer response problems
No display message
Cause
Solution
The printer on/off button is in the off position. Verify that the printer is on. Fans may run while
the printer is in Standby mode (off).
The printer memory DIMMs (available on the
HP Color LaserJet 3700 series printer only) are
defective or installed incorrectly.
Verify that the printer memory DIMMs are
correctly installed and are not defective.
The power cord is not firmly plugged into both
the printer and the power receptacle.
Turn off the printer and then disconnect and
reconnect the power cord. Turn the printer back
on.
The line voltage is incorrect for the printer power
configuration.
Connect the printer to a proper voltage source,
as specified on the Power Rating Label on the
back of the printer.
The power cord is damaged or excessively worn. Replace the power cord.
The power source receptacle is not working
correctly.
Connect the printer to a different power
receptacle.
Control panel display is hard to read
Cause
Solution
The contrast is too high or too low for the office
environment.
Adjust the contrast on the control panel display.
See
Display brightness.
Printer is on, but nothing prints
Cause
Solution
The printer Ready indicator light is not lit. Press S
TOP
to return the printer to the Ready
state.
The top cover is not closed properly. Close the top cover firmly.
The Data indicator light is flashing. The printer is probably still receiving data. Wait
for the Data indicator to stop flashing.
REPLACE <COLOR> CARTRIDGE appears on
the printer display.
Replace the print cartridge specified on the
printer display.
A printer message other than Ready appears on
the printer control panel.
See Control panel messages.
180 Chapter 8 Problemsolving ENWW
- HP Color LaserJet 1
- 3550 and 3700 1
- User Guide 3
- HP customer care 5
- Table of contents 7
- 3 I/O configuration 8
- 4 Printing tasks 8
- 5 Managing the printer 9
- 7 Maintenance 9
- 8 Problemsolving 10
- Glossary 12
- Printer basics 13
- User guide links 14
- Using the printer 15
- Printer configurations 16
- Printer features 19
- Features (continued) 20
- ENWW Printer features 9 21
- Walk around 22
- Back and side view 23
- ENWW Walk around 11 23
- Printer software 24
- Software for networks 26
- Utilities 27
- Print media specifications 29
- Control panel 31
- Control panel overview 32
- 1 message/prompt area 34
- 2 supplies gauge 34
- Control panel menus 35
- Menu hierarchy 36
- Configure device menu 37
- Diagnostics menu 38
- ENWW Menu hierarchy 27 39
- Information menu 40
- Paper handling menu 41
- ENWW Configure device menu 31 43
- Print quality menu 44
- ENWW Configure device menu 33 45
- System setup menu 46
- ENWW Configure device menu 35 47
- I/O menu 49
- Resets menu 49
- To set use requested tray 52
- PowerSave time 53
- Display brightness 54
- Auto continue 55
- Supplies low 56
- Jam recovery 57
- Language 57
- I/O configuration 59
- USB configuration 60
- 1 b-connector 61
- 2 parallel port 61
- HP Jetdirect print servers 62
- NetWare networks 63
- AppleTalk networks 63
- UNIX/Linux networks 63
- Network configuration 64
- Setting an IP address 66
- Setting the subnet mask 67
- Setting the default gateway 68
- Setting the syslog server 69
- Setting the idle timeout 70
- Setting the link speed 70
- To disable IPX/SPX 71
- To disable AppleTalk 72
- To disable DLC/LLC 72
- Printing tasks 73
- Controlling print jobs 74
- Priority for print settings 75
- Selecting paper 77
- Configuring trays 79
- Tray 1 custom paper 80
- Loading paper into Tray 1 81
- To load envelopes into Tray 1 84
- Printing envelopes 85
- Loading paper into Tray 2 86
- Loading paper into Tray 3 88
- Printing on special media 91
- Heavy paper 92
- HP LaserJet Tough paper 93
- Recycled paper 93
- 2-sided (duplex) printing 94
- Manual 2-sided printing 95
- Special printing situations 98
- Managing the printer 101
- Printer information pages 102
- Configuration page 103
- Supplies status page 103
- Information tab 107
- Settings tab 107
- Networking tab 108
- Other links 108
- Using the HP toolbox 109
- HP toolbox sections 110
- Status tab 110
- Troubleshooting tab 110
- Alerts tab 110
- Documentation tab 111
- HP toolbox links 112
- Using color 114
- Press ink sets 115
- Common ink standard in the 115
- Managing color 116
- Matching colors 118
- Maintenance 119
- Managing supplies 120
- Print cartridge storage 122
- HP print cartridges 122
- Non-HP print cartridges 122
- HP fraud hotline 123
- Replacing supplies and parts 124
- To change the print cartridge 125
- Replacing the transfer kit 127
- To replace the transfer unit 128
- To replace the fuser 131
- To replace the pickup roller 136
- To reset the fuser count 139
- Cleaning the printer 140
- Configuring e-mail alerts 141
- Problemsolving 143
- Control panel message types 145
- Control panel messages 146
- Paper jams 164
- To disable paper jam recovery 165
- Common causes of paper jams 166
- Clearing paper jams 168
- ENWW Clearing paper jams 157 169
- Jam in Tray 2 or Tray 3 170
- 4. Close the upper rear door 173
- ENWW Clearing paper jams 161 173
- Jam inside the fuser area 174
- ENWW Clearing paper jams 167 179
- Jam inside the front door 180
- Jam in the duplexer 182
- 4. Remove any jammed paper 183
- 6. Replace Tray 2 183
- ENWW Clearing paper jams 171 183
- Paper handling problems 184
- Paper path test page 190
- Registration page 191
- Event log 191
- Printer response problems 192
- Color printing problems 196
- Incorrect printer output 198
- Software application problems 201
- Print quality troubleshooting 202
- Calibrating the printer 204
- Supplies and accessories 205
- Service and support 211
- HP maintenance agreements 214
- Repacking the printer 215
- Printer specifications 217
- Regulatory information 221
- Material restrictions 223
- Extended warranty 223
- For more information 223
- Declaration of Conformities 225
- Safety statements 228
- Laser statement for Finland 229
- Working with memory and 231
- Enabling memory 236
- Checking DIMM installation 237
- LaserJet 3700 series printer 238
- 236 Index ENWW 248
- Q5990-90940 250
- *Q5990-90940* 250
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