Hp 3300mfp Manuel d'utilisateur Page 193
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EN Troubleshooting overview 191
If your print server’s USB light is not ON solid green, or if you are not sure what to look for,
continue with the following troubleshooting topics.
Note that the Jetdirect 310x print server does not support parallel-to-USB converters (for
connecting a parallel printer to a USB host)—it works with USB printers only. Make sure that the
cable is connected firmly to both the printer and the print server.
Check that both the printer and the print server are powered on.
After checking the items above and making any necessary changes, is the USB light now ON solid
green?
What is the state of the USB light?
The behavior of the USB light indicates the status of the USB connection. If the USB light on your
print server is not ON solid green, find the appropriate topic below to continue troubleshooting.
Is the USB light ON solid green?
Check the USB light on your print server. It should be ON solid green (bright green in color and
glowing continuously, not blinking). If it is not ON solid green, follow the troubleshooting steps
below.
Make sure that you have a USB cable connected between your printer and the USB port on the
print server. It should be a standard USB A-to-B cable, as shown below:
USB light OFF
If the USB light is OFF, it means that the print server’s USB connection is not operational. This is
OK before the print server finishes starting up (whether or not a USB cable is attached). If the light
remains OFF after startup, then the print server may be faulty.
Restart the print server by detaching the power cable and re-attaching it. Wait for the Power/Status
light to stop blinking (when the self-test finishes).
Is the USB light now ON solid green?
If yes, continue with Power/Status OK? (Power/Status light ON solid green?).
If no, your print server has a problem that requires assistance from HP Jetdirect technical support;
see the support flyer that came with your product for information on contacting HP.
USB light blinking green
If the USB light is blinking green, it indicates that the print server has detected a good connection
to a valid USB device, but the print server does not support the device. For example, this would
happen if you connected a USB digital camera to the print server.
This is not a fault, but rather an incompatibility between the print server and the connected device.
The HP Jetdirect 310x print server supports only USB printers (including USB multifunction
printers and All-in-One devices). It does not support non-printer USB devices, nor does it support
USB cable extenders, USB-to-parallel converters, or USB hubs.
Is the USB light now ON solid green?
If yes, continue with Power/Status OK? (Power/Status light ON solid green?).
- Contents 5
- 4 Printing 6
- 5 Copying 6
- 6 Scanning 7
- 7 Faxing 7
- 8 Networking 9
- 9 Cleaning and maintenance 10
- 10 Media 10
- 11 HP parts and accessories 10
- Glossary 13
- Appendix A 13
- Appendix B 14
- Warranties and licensing 14
- Appendix C 14
- Service and support 14
- Getting to know your product 15
- Identifying your product 16
- HP LaserJet 3300se mfp 17
- HP LaserJet 3310mfp 18
- HP LaserJet 3320mfp 19
- HP LaserJet 3320n mfp 20
- HP LaserJet 3330mfp 21
- Fax controls 23
- Alphanumeric buttons 24
- Menu and cancel controls 24
- Getting started 27
- 74 cm (29 inches) 28
- Installing a print cartridge 30
- Installing the ADF input tray 32
- Connecting the power cord 32
- Verifying your work 35
- Printing a configuration page 38
- To change the alarm volume 39
- Printing 43
- Printing with manual feed 44
- Printer drivers 44
- Printing envelopes 47
- To print multiple envelopes 48
- Printing booklets 55
- Printing watermarks 56
- Starting a copy job 58
- Canceling a copy job 58
- To adjust the copy quality 59
- Changing the number of copies 62
- To copy or scan a photo 64
- To copy a book 65
- 64 5 Copying EN 66
- Scanning 67
- Canceling a scan job 70
- To archive a scanned image 73
- Scanning with OCR 74
- EN Scanning with OCR 73 75
- To scan to e-mail (Windows) 77
- Scanner resolution and color 78
- 78 6 Scanning EN 80
- Setting the answer mode 82
- Loading originals to fax 83
- Sending faxes 83
- Canceling a fax job 85
- Using manual dial 85
- Deleting faxes from memory 86
- Redialing manually 86
- Receiving faxes 87
- Managing group-dial codes 91
- To delete group-dial codes 92
- Using dialing characters 93
- Inserting a dial prefix 94
- Using fax forwarding 95
- Using fax polling 95
- Enabling an extension phone 95
- To change the ring volume 96
- Changing the default contrast 97
- Changing rings-to-answer 98
- Changing answer ring patterns 99
- Enabling stamp received faxes 100
- Changing redial settings 101
- Using billing codes 102
- Changing the V.34 setting 102
- Managing fax logs and reports 103
- Printing the fax activity log 103
- Printing a fax call report 104
- Printing a phone book report 105
- Printing the block fax list 106
- Printing all fax reports 107
- 106 7 Faxing EN 108
- Networking 109
- Using network protocols 110
- Software installation 110
- ● Power module 113
- ● Clip (attached to server) 113
- ● USB cable 113
- Using the embedded web server 115
- Using HP Web JetAdmin 116
- Using BOOTP 116
- Setting up the BOOTP server 117
- Bootptab file entries 117
- 116 8 Networking EN 118
- Tag RFC 2132 118
- Description 118
- Using DHCP 120
- Windows 2000 servers: 121
- Windows 2000 Procedure 122
- Returning to factory defaults 123
- Moving to another network 124
- For more information 124
- Cleaning and maintenance 125
- To clean the exterior 126
- To clean the glass 126
- To clean the lid backing 126
- Cleaning the pickup roller 128
- Changing the pickup roller 129
- Installing a new ADF 133
- Product media specifications 139
- Guidelines for using media 139
- Selecting media for the ADF 139
- Common media problems table 141
- Transparencies 141
- Envelopes 142
- Card stock and heavy media 142
- 142 10 Media EN 144
- HP parts and accessories 145
- HP LaserJet print cartridges 148
- To install a print cartridge 149
- Storing print cartridges 149
- DIMMs (memory or font) 150
- To install a DIMM 151
- To remove a DIMM 153
- Troubleshooting printing 155
- Pages did not print 157
- Onscreen error messages 157
- Paper handling problems 158
- Is graphics quality poor? 159
- Clearing media jams 160
- To clear other media jams 161
- Tips to avoid media jams 161
- Improving print quality 162
- Vertical lines 163
- Gray background 163
- Toner smear 164
- Loose toner 164
- Vertical repetitive defects 164
- Misformed characters 165
- Page skew 165
- Curl or wave 166
- Wrinkles or creases 166
- Control panel error messages 167
- Alert messages 168
- Warning messages 168
- Troubleshooting copy problems 169
- No copy came out 170
- Improving copy quality 170
- Clearing ADF media jams 171
- Removing a jammed ADF page 172
- Blank pages 174
- Too light or dark 174
- Unwanted lines 174
- Black dots or streaks 174
- Unclear text 174
- Reduced size 175
- Troubleshooting scanning 177
- The text cannot be edited 179
- The scan takes too long 180
- The scanner did nothing 181
- Improving scan quality 181
- Fax phone problems 184
- The volume is too high or low 190
- Troubleshooting network 191
- Troubleshooting overview 192
- USB light OFF 193
- USB light blinking green 193
- USB light blinking amber 194
- Power/Status light OFF 195
- Link lights OFF 196
- Configuration page prints? 196
- Error messages 197
- 11 LAN Error: RETRY FAULTS 198
- 12 LAN Error: NO LINKBEAT 198
- General information 200
- USB port information 201
- Network statistics 201
- TCP/IP protocol information 202
- Message Description 203
- IPX/SPX protocol information 205
- DLC/LLC protocol information 207
- Browse hp.com 216
- Glossary 217
- 216 Glossary EN 218
- 218 Glossary EN 220
- 220 Glossary EN 222
- 222 Glossary EN 224
- Appendix A 225
- Physical specifications 227
- Copier capacities and ratings 227
- Laser safety statement 228
- FCC regulations 229
- Declaration of Conformity 230
- Canada DOC regulations 231
- Laser statement for Finland 231
- HP LaserJet 3330 fax 232
- FCC Part 68 Requirements (US) 233
- IC CS-03 requirements 234
- Supported networks 235
- Environmental specifications 235
- Electrical specifications 236
- Electromagnetic immunity 236
- Electromagnetic emissions 236
- FCC compliance 237
- Australia 239
- Korean EMI statement 239
- Chinese safety statement 240
- Extended warranty 243
- Appendix B 245
- HP limited warranty statement 246
- Appendix C 249
- Service information form 250
- Service information form 249 251
- Index 251 253
- 254 Index EN 256
- Index 255 257
- Hewlett-Packard Company 259
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