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8 Solve a problem
The information in this section suggests solutions to common problems. If your printer
is not operating correctly and those suggestions did not solve your problem, try using
one of the following support services to obtain assistance.
This section contains the following topics:
•
HP support
•
General troubleshooting tips and resources
•
Solve printing problems
•
Print troubleshooting
•
Print quality troubleshooting
•
Solve paper-feed problems
•
Solve copy problems
•
Solve scan problems
•
Solve fax problems
•
Solve problems using HP Web sites and services
•
Solve photo (memory card) problems
•
Solve wired (Ethernet) network problems
•
Solve wireless problems (some models only)
•
Configure your firewall to work with printers
•
Solve printer management problems
•
Troubleshoot installation issues
•
Understand the Printer Status Report
•
Understand the network configuration page
•
Clear jams
HP support
If you have a problem, follow these steps
1. Check the documentation that came with the printer.
2. Visit the HP online support Web site at
www.hp.com/support. HP online support is
available to all HP customers. It is the fastest source for up-to-date printer
information and expert assistance and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP printer
• Valuable troubleshooting information for common problems
• Proactive printer updates, support alerts, and HP newsgrams that are available
when you register the HP printer
For more information, see
Obtain electronic support.
3. Call HP support. Support options and availability vary by printer, country/region,
and language. For more information, see
HP support by phone.
76 Solve a problem
- HP Officejet 6500A (E710) 3
- Copyright information 4
- Hewlett-Packard Company 4
- Acknowledgements 4
- Safety information 4
- Contents 5
- 1 Get started 13
- Eco-Tips 14
- Understand the printer parts 14
- Printing supplies area 15
- Back view 15
- Use the printer control panel 16
- Control-panel display icons 17
- Change printer settings 18
- HP Digital Solutions 19
- Select print media 19
- Chapter 1 22
- 18 Get started 22
- Load media 24
- Load media 21 25
- Load envelopes 26
- Load cards and photo paper 26
- Load transparencies 27
- Insert a memory card 28
- Install the duplexer 29
- Maintain the printer 30
- 2Rollers 31
- 3 Separator pad 31
- Maintain the printer 27 31
- 28 Get started 32
- Turn off the printer 33
- Print documents 34
- Print brochures 35
- Print on envelopes 36
- Print photos 37
- Chapter 2 38
- 34 Print 38
- Print DPOF photos 39
- Print borderless documents 40
- HP ePrint 41
- Perform duplexing 42
- Scan an original 44
- Scan using Webscan 45
- Chapter 3 46
- Copy documents 47
- Change copy settings 47
- Chapter 4 48
- Send a fax 49
- Chapter 5 50
- Send a fax 47 51
- Send a fax from memory 52
- Schedule a fax to send later 53
- Receive a fax 55
- Set up backup fax 56
- Poll to receive a fax 57
- Block unwanted fax numbers 59
- Receive a fax 57 61
- Set up speed-dial entries 62
- Delete speed-dial entries 63
- Change fax settings 64
- Change fax settings 61 65
- Set the dial type 66
- Set the redial options 66
- Set the fax speed 67
- Set the fax sound volume 67
- Fax over Internet Protocol 68
- Use reports 69
- Print fax error reports 70
- Print and view the fax log 70
- Clear the fax log 70
- Print a Caller ID Report 71
- View the Call History 71
- Marketsplash by HP 73
- 7 Work with ink cartridges 74
- Replace the ink cartridges 75
- Chapter 7 76
- 72 Work with ink cartridges 76
- Replace the ink cartridges 73 77
- Store printing supplies 78
- Usage information collection 78
- 8 Solve a problem 80
- Obtain electronic support 81
- HP support by phone 81
- 78 Solve a problem 82
- Telephone support numbers 83
- www.hp.com/support 84
- Solve printing problems 86
- Print troubleshooting 87
- Borderless printing 88
- Print troubleshooting 85 89
- 86 Solve a problem 90
- Print troubleshooting 87 91
- Page order 92
- Print troubleshooting 89 93
- 90 Solve a problem 94
- Print troubleshooting 91 95
- 92 Solve a problem 96
- Print troubleshooting 93 97
- 94 Solve a problem 98
- Print quality troubleshooting 99
- Chapter 8 100
- 96 Solve a problem 100
- 98 Solve a problem 102
- 100 Solve a problem 104
- 102 Solve a problem 106
- 104 Solve a problem 108
- Vertical streaks 110
- Poor black text 112
- The printer prints slowly 113
- Printhead maintenance 114
- 112 Solve a problem 116
- 114 Solve a problem 118
- Examples of a bad alignment 121
- 118 Solve a problem 122
- 3 Electrical contacts 123
- 120 Solve a problem 124
- 122 Solve a problem 126
- Solve paper-feed problems 127
- Solve copy problems 128
- No copy came out 129
- Copies are blank 129
- Size is reduced 130
- Copy quality is poor 130
- Copy defects are apparent 130
- Solve scan problems 131
- Scanner did nothing 132
- Scan takes too long 132
- Text cannot be edited 133
- Error messages appear 134
- Solve fax problems 135
- The fax test failed 136
- Solve fax problems 133 137
- 1 Telephone wall jack 138
- 134 Solve a problem 138
- Solve fax problems 135 139
- 136 Solve a problem 140
- Solve fax problems 137 141
- 138 Solve a problem 142
- Solve fax problems 139 143
- Solve fax problems 141 145
- 142 Solve a problem 146
- 144 Solve a problem 148
- 146 Solve a problem 150
- 148 Solve a problem 152
- 150 Solve a problem 154
- 152 Solve a problem 156
- EWS cannot be opened 158
- 156 Solve a problem 160
- Solve network problems 161
- 158 Solve a problem 162
- 160 Solve a problem 164
- Clear jams 165
- 162 Solve a problem 166
- Avoid paper jams 167
- Warranty information 168
- Warranty information 165 169
- Printer specifications 171
- System requirements 172
- Media specifications 173
- Set minimum margins 177
- Print resolution 178
- Copy specifications 178
- Fax specifications 179
- Scan specifications 180
- HP Web site specifications 180
- Operating environment 180
- Electrical requirements 180
- Memory card specifications 181
- Regulatory information 182
- FCC statement 183
- Notice to users in Korea 183
- Geräuschemission 184
- Regulatory information 181 185
- Appendix A 186
- 182 Technical information 186
- Australia wired fax statement 187
- Notice to users in Brazil 188
- Notice to users in Canada 188
- Notice to users in Taiwan 188
- Regulatory model number 189
- Declaration of conformity 190
- DECLARATION OF CONFORMITY 191
- Paper use 192
- Plastics 192
- Material safety data sheets 192
- Recycling program 192
- Power consumption 194
- Chemical Substances 194
- RoHS notices (China only) 194
- Third-party licenses 195
- Supplies 201
- HP media 202
- C Additional fax setup 203
- Back view of the printer 206
- Case E: Shared voice/fax line 209
- Serial-type fax setup 224
- Test fax setup 225
- Change basic network settings 226
- Set link speed 227
- View IP settings 227
- Change IP settings 227
- Reset network settings 227
- Test the wireless connection 229
- Change the connection method 229
- Other guidelines 230
- HP printer software (Windows) 233
- HP Utility (Mac OS X) 233
- Embedded Web server 233
- About cookies 234
- F How do I? 235
- Fax Memory Full 236
- Printer Disconnected 236
- Ink Alert 237
- Printhead Problem 237
- Cartridge Problem 237
- Document failed to print 240
- General printer error 240
- Door or cover open 240
- Symbols/Numerics 241
Produits connexes et manuels pour PC/postes de travail HP 6500 Series
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