HP Designjet Universal Print Driver Manuel d'utilisateur télécharger pdf (Page 189)

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Table B-1 UPD versions

UPD version release

Driver version

v5.2.0.8874

v61.109.9.8874

v5.2.5.9108

v61.111.1.9108

v5.2.6.9321

v61.112.01.9321

Symptoms

After upgrading a printer from HP UPD v5.2 to HP UPD v5.3 or later, symptoms could include the following:

NOTE: Actual symptoms depend upon the HP UPD v5.2 driver settings, client, and server installation.

 On the HP UPD Effects tab, % of actual size is set to 1%. Located on the Shortcuts tab, the display of the

document preview icon in the upper left will display scaled to 1%. Print job output is scaled accordingly, resulting

in unreadable output.

 The % of actual size changes from 1% to 25% when moving between the Printing Shortcuts tab and the

Effects tab after clicking the Reset option on the Shortcuts tab.

 On the HP UPD Printing Shortcuts tab, default shortcuts setting might change without user input. The Save As

and Reset buttons may be enabled when no changes have been made by the user.

 On the HP UPD Effects tab, the Watermark pull down displays the string [None] and [None] (a space before

[None]) which might cause the string ”[None]” to be printed on the output page.

 On print products with a duplexer, the HP UPD Finishing tab displays Print on both sides (manually), and

printing causes a PCL-XL error with Simplex and Duplex jobs.

 On the HP UPD job Storage tab, job storage settings change after the HP UPD upgrade, such as Pin is no longer

selected, blank Custom username, and Job Name change from Custom to Automatic.

 Garbage or garbled print on the output page.

 Point and print clients connecting through the server are impacted with symptoms described above.

 Incorrect print settings described above might persist in Excel application files after upgrade from HP UPD v5.2.x

to v5.3 (Microsoft’s KB829766).

Steps to avoid the HP UPD v5.2 upgrade issue

Systems that have not had HP UPD v5.2 installed are not impacted. Systems that have HP UPD v4x, v5.0.x, or v5.1.x

can upgrade to HP UPD v5.3.x or higher without introducing or encountering the issue addressed in this advisory.

The best path to avoid this issue is to not install v5.2.x. If v5.2 is already installed, follow the upgrade guidelines

below.

HP recommends HP UPD upgrade from v5.2 to v5.3 or later when:

 New print driver features introduced in HP UPD v5.3 or later is required

 Issues resolution delivered in HP UPD v5.3 or higher is required

 Driver support for recent Microsoft operating system releases is required (for example, Windows 8/8.1 and

Windows Server 2012/2012R2 support introduced in HP UPD v5.6.0)

If a reason for upgrade does not exist, HP’s recommendation is to keep printers/print queues on v5.2.x.

For systems that currently have HP UPD v5.2.x installed, and a reason exists to upgrade a printer/queue using HP

UPD v5.2 to v5.3 or higher release, or a new printer/queue must be added to the system that requires v5.3 or higher,

the following steps can be taken to avoid the v5.2 upgrade issue:

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HP Designjet Universal Print Driver Manuel d'utilisateur Page 189

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