Hp Matrix Operating Environment Software Manuel d'utilisateur Page 98
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Designer error dialog message:
A fatal error occurred while initializing the Designer.
The error that was returned was: ERROR (code = -1, Key = null):
Server.Error.Request Details: null
Please make sure the Insight Orchestration service is running and try
again.
Issue
Occurs when launching Designer from Console (using the Template tab Edit buttons).
Possible cause
To workaround this issue, launch Designer using a browser at https://<cms>:51443/hpio/designer
and open the desired template.
Action
With IE6, launching Designer from Insight Orchestration console can cause sporadic Designer
interface failures. Insight Orchestration console in Systems Insight Manager displays the following
message: “The HP Insight Orchestration tool cannot be displayed.”
Issue
—Possible cause
To workaround this issue, in Systems Insight Manager select Tools→Insight Orchestration. The
Insight Orchestration console will return to its normal display.
Action
Insight Orchestration console in Systems Insight Manager displays the following message: The
HP Insight Orchestration tool cannot be displayed and the error dialog displays:
User not authenticated.
Issue
Signing out of the Designer after launching Designer from the Insight Orchestration console (using
the Template tab New or Edit buttons).
Possible cause
To workaround this issue, in Designer, instead of clicking Sign Out, either close the IE7 browser
(using the close (X) button in the upper right) or close the IE7 browser tab (using the close (X)
button at the right end of the Designer's tab.
Action
Miscellaneous issues
Troubleshooting items addressed in this section:
• In Systems Insight Manager, the Insight Orchestration error page “The HP Insight
Orchestration tool cannot be displayed” appears when listing server pools exceeds a
one-minute timeout.
• The Insight Orchestration notification emails contain a URL that does not appear as a link
in Microsoft Outlook 2003.
• Insight Orchestration does not send email notifications to users assigned to, or unassigned
from, a server pool.
• Access error on Insight Orchestration web pages from email notification using private
network.
• VI3 server is not configured in Systems Insight Manager or becomes unavailable. Insight
Orchestration may generate a large number of these messages causing the Insight
Orchestration log file to grow very rapidly.
• How can I find out more details about an error?
• IPV6 Automatic and Static IP address assignment methods do not work.
• Installing the Insight Orchestration v1.0.2 patch may change log4j customizations.
• I cannot access the VMware console using Firefox.
• Reservation failed for logical network Network23. The IP address(es) 11.22.23.121 must be
included in the static IP address range set for the network. Network23.
• Template access restrictions for users and architects.
• hpio.properties changes are not requiring Insight Orchestration service restart.
98 Troubleshooting
- HP Part Number: 5900-0861 1
- Table of Contents 3
- 4 Table of Contents 4
- Table of Contents 5 5
- 1 Introduction 7
- Insight Orchestration users 8
- API and CLI support 9
- 2 Installation 11
- 3 Configuration 13
- 14 Configuration 14
- 16 Configuration 16
- 18 Configuration 18
- Configuring Ignite-UX 20
- 24 Configuration 24
- Utility) 25
- 26 Configuration 26
- Creating VMM templates 27
- 28 Configuration 28
- Customization requirements 29
- Verifying VC Domain groups 29
- Creating SAN-backed storage 30
- 32 Configuration 32
- 34 Configuration 34
- Configuring server pools 35
- 36 Configuration 36
- 38 Configuration 38
- 40 Configuration 40
- 42 Configuration 42
- 44 Configuration 44
- 46 Configuration 46
- 48 Configuration 48
- 50 Configuration 50
- Create service operation 53
- Delete service operation 54
- Add server to group operation 54
- Change lease operation 56
- Automated allocation 58
- Policy configuration file 60
- Rule file 60
- Customizing existing rules 62
- Writing a new rule file 62
- Deploying rules 63
- Overview 65
- Insight Orchestration console 66
- Accessing the console 67
- Interface overview 67
- Create service 68
- Orchestration Studio 73
- 7 Troubleshooting 77
- Working with services 79
- Service deletion 89
- Flexing services 91
- Role specific operations 92
- Self Service Portal 95
- Designer 96
- Miscellaneous issues 98
- Corrective procedures 103
- 104 Troubleshooting 104
- Corrective procedures 105 105
- 106 Troubleshooting 106
- Corrective procedures 107 107
- Correcting a checksum error 108
- Corrective procedures 109 109
- 110 Troubleshooting 110
- Corrective procedures 111 111
- Corrective procedures 113 113
- 8 Support and other resources 115
- Typographic conventions 116
- Related documents 116
- Glossary 117
- 118 Glossary 118
- 120 Glossary 120
- Orchestration 123
- 126 Index 126
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