Hp Insight Control Manuel d'utilisateur télécharger pdf (Page 32)

15 Support and other resources

Information to collect before contacting HP

Be sure to have the following information available before contacting HP:

• Software product name

• Hardware product model number

• Operating system type and version

• Applicable error message

• Third-party hardware or software

• Technical support registration number (if applicable)

How to contact HP

Use the following methods to contact HP technical support.

• In the United States, see the Customer Service / Contact HP United States web site for contact

options:

http://welcome.hp.com/country/us/en/contact_us.html

• In the United States, call 1-800-HP-INVENT (1-800-474-6836) to contact HP by telephone.

This service is available 24 hours a day, 7 days a week. For continuous quality improvement,

conversations might be recorded or monitored.

• In other locations, see the Contact HP Worldwide web site for contact options:

http://welcome.hp.com/country/us/en/wwcontact.html

Registering for software technical support and update service

Insight Control and select Insight Management software products include one year of 24 x 7 HP

Software Technical Support and Update Service. This service provides access to HP technical

resources for assistance in resolving software implementation or operations problems.

The service also provides access to software updates and reference manuals, either in electronic

form or on physical media, as they are made available from HP. Customers who purchase an

electronic license are eligible for electronic updates only.

With this service, Insight software customers benefit from expedited problem resolution as well as

proactive notification and delivery of software updates. For more information about this service,

see the following web site:

http://www.hp.com/services/insight

Registration for this service takes place following online redemption of the license certificate.

How to use your software technical support and update service

After you have registered, you will receive a service contract in the mail containing the Customer

Service phone number and your Service Agreement Identifier (SAID). You need your SAID when

you contact technical support. Using your SAID, you can also go to the Software Update Manager

(SUM) web page at http://www.itrc.hp.com to view your contract online and elect electronic

delivery for product updates.

Warranty information

HP will replace defective delivery media for a period of 90 days from the date of purchase. This

warranty applies to all Insight software products.

32 Support and other resources

1 2 ... 27 28 29 30 31 32 33 34 35 36 37

Pas de commentaire

Hp Insight Control Manuel d'utilisateur Page 32