HP SP1 Manuel d'utilisateur télécharger pdf (Page 130)

Chapter 7: Administration Delete Work Items

Altiris Helpdesk Solution User Guide 130

Delete Work Items

The delete function allows workers to search the Helpdesk database by entering a search criteria,

locate work items that are no longer needed in the system, and then delete them - permanently. The

search results display in the Item list, where workers select the work items to delete.

Note This is a powerful feature. Deleted work items cannot be recovered except by a database

backup.

Simple Tab

The simple search is different then the Advanced search as there are fewer fields used to define the

search. If you enter more than one field entry for the search criteria, the result will yield a more

precise Item list as opposed to searching on one field criteria only.

Note To search for All items within a field, click inside the field and then click Find. The result will

show all work items present in the Helpdesk database, where the search field has be defined with an

entry other than null.

1 Click Work items>Delete work items.

2 Type the search criteria in one or more of the boxes, then click Find or click Reset to clear the

page and start a new

Simple search.

Select the check box next to the work item you want to delete.

4 Click Next to continue.

5 The work items you selected will appear.

A prompt will display the following message:

Are you sure you want to delete the following items?

6 Click Back to change the selected work items to delete.

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HP SP1 Manuel d'utilisateur Page 130