HP SP1 Manuel d'utilisateur télécharger pdf (Page 80)

Chapter 6: User Interface Contacts

Altiris Helpdesk Solution User Guide 80

Retrieve Queued Item

The Retrieve function allows workers to retrieve the next available work item in a specified queue.

Workers retrieve from their assigned queue or are prompted to select a queue as shown below. Work

items in the queue display by order of their create date and time, displaying oldest to most recent.

Administrators determine which queue a worker can retrieve from through the

Helpdesk Admin

console

. For more details see “List Workers” on page 135.

1 Click Work items>Retrieve queued item listed below Commands <OR>

2 Click Retrieve queued item listed below Common Tasks.

3 Click View next to the queue item name to display the next available work item.

Contacts

Contacts Home

The Contacts home page displays a list of the contact records last accessed by the worker. Workers

can also link to the

Find contacts, New contacts and Delete contacts pages.

1 Click Contacts > Contacts home.

2 Select one of the following options:

• Find one or more contacts

• Create a contact

• Delete contacts

Note A list of most Recent contacts will display on the Contacts home page.

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HP SP1 Manuel d'utilisateur Page 80