HP SP1 Manuel d'utilisateur télécharger pdf (Page 58)

Chapter 6: User Interface Additional Work Item Information

Altiris Helpdesk Solution User Guide 58

E-mail Messages

E-mail messages can be sent to any worker, queue, or contact who has a valid e-mail address, as well

as to ant SMTP format e-mail addresses. These e-mails are delivered to the recipients specified as a

part of the work item save process and can be requests from the worker updating the work item for

additional information or to answer a question. E-mails are also sent when work items change using

the Notify rules feature. See “Notify Rules” on page 112.

To Send E-Mail Messages

1 Click Work items> New work item.

2 Click E-mail.

3 Select the check box to send e-mail notification to the Current contact.

4 Select the check box for each additional worker, use the scroll-bar to view options.

5 Type a SMTP format e-mail address for each additional mail recipient in the box.

6 Select an E-mail template from the drop-down list.

7 Type a message in the text box.

8 Click Done to return to the New work item page.

9 Click Clear to discard changes.

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HP SP1 Manuel d'utilisateur Page 58