HP SP1 Manuel d'utilisateur Page 53
- Page / 143
- Table des matières
- DEPANNAGE
- MARQUE LIVRES
Noté. / 5. Basé sur avis des utilisateurs
Chapter 6: User Interface New Work Item
Altiris Helpdesk Solution User Guide 53
View or Edit Work Items
The View work item page allows you to review any work item added to the Helpdesk database. This
page appears when you
Save a new work item, or when you select a work item by clicking on the
glasses icon. The work item number, used as reference for problem resolution and tracking
purposes, is displayed in the upper left hand corner of the page. The information you entered when
adding a
New work item, in addition to the History of the work item, can be reviewed or edited.
To View or Edit Work Items
1 When you Save a new work item, or you select a work item to view, the View work item page
appears.
2 Click Details to toggle between displaying or hiding the History of work items.
3 Click Edit to update or add work item information.
- Helpdesk Solution 5.6 SP1 1
- User Guide 1
- Contents 3
- Contents 4
- Document Conventions 6
- Training 7
- Preface 8
- Introducing Helpdesk Solution 9
- Features and Benefits 11
- System Requirements 12
- Chapter 2: 13
- Requirements 14
- Install Notification Server 18
- Satellite Helpdesk 19
- Helpdesk Solution Consoles 22
- Workers and Worker Queues 23
- Contacts 24
- Work Items 25
- Installation 27
- Prerequisites 27
- Helpdesk Setup 28
- Click Next 30
- Upgrading Releases 32
- Uninstalling 32
- Localization 33
- 3 Click Apply, then OK 34
- Console Security 36
- Administrators 37
- End Users 38
- Setting Permissions 39
- Entry Points 40
- Helpdesk configuration page 41
- Licensing 43
- User Interface 44
- Chapter 6: User Interface 45
- Helpdesk Worker Console 47
- Common tasks 48
- Toolbar Description 48
- Item Count, Date and Time 49
- The Worker Report 49
- New Work Item 50
- Work Item Page Description 51
- Add New Work Item 52
- View or Edit Work Items 53
- New work item page 54
- Link Work Items 56
- Link Page Field Description 57
- E-mail Messages 58
- E-mail Page Field Description 59
- Find Contact - New Work Item 61
- Find Asset - New Work Item 64
- Select Asset - New Work Item 65
- Find Work Items 66
- Find Work Items - Simple Tab 66
- Using Queries 70
- List Query 71
- New Query 71
- Modify New Query Search 72
- Query Data Types 73
- Query Parameter Replacement 76
- Delete Queries 78
- Last Query Results 79
- Retrieve Queued Item 80
- Contacts Home 80
- View Contacts 81
- Find Contacts 81
- New Contact 82
- Assets Home 84
- New Asset 85
- Assets 87
- My Helpdesk - New Work Item 89
- Sort Work Item List 89
- Edit My Info 90
- Work Item Request - NT User 91
- Work Item Request - User 92
- Work Item Request - Guest 92
- Work Item History 93
- Support for Pocket PC (PPC) 94
- Administration 95
- Chapter 7: Administration 96
- Helpdesk Admin Console 97
- The Admin Report 98
- Run Admin Reports 99
- Categories 100
- List Categories 100
- Edit Categories 101
- Add New Category 102
- Modify Category 103
- Move Category 104
- Copy Category 105
- Delete Category 106
- Routing Rules 107
- List Routing Rules 107
- Edit Routing Rule 108
- New Routing Rule 109
- Delete Routing Rules 111
- Notify Rules 112
- New Notify Rule 113
- Edit Notify Rule 115
- Delete Notify Rules 116
- E-mail Templates 117
- New Template 118
- Edit E-mail Templates 119
- E-mail Template Macros 120
- Complex Macros 121
- Mail Macros 121
- Bulletins 122
- Add New Bulletin 123
- Delete Bulletin 123
- View Source 124
- New NS Source 125
- New SMS Source 125
- Edit Source 126
- Import from Source 127
- Configure Helpdesk 128
- Delete Work Items 130
- Page Items 131
- Advanced Tab 132
- Delete Contacts 133
- Delete Assets 134
- New Worker 135
- Edit Worker 136
- List Queue 137
- New Queue 138
- Notification Policies 140
- Service Level Agreements 141
- Troubleshooting 142
Produits connexes et manuels pour Logiciel HP SP1
Logiciel HP Q.11. (2510-24) Manuel d'utilisateur
(294 pages)
(294 pages)
Logiciel HP 441877-00F Manuel d'utilisateur
(67 pages)
(67 pages)
Logiciel HP 2000s Guide de l'utilisateur
(200 pages)
(200 pages)
Logiciel HP 2012i Manuel d'utilisateur
(86 pages)
(86 pages)
Logiciel HP XP12000 Manuel d'utilisateur
(38 pages)
(38 pages)
Logiciel HP Moonshot-180G Guide de l'utilisateur
(719 pages)
(719 pages)
Logiciel HP 377707-002 Manuel d'utilisateur
(92 pages)
(92 pages)
Logiciel HP 1TB Manuel d'utilisateur
(80 pages)
(80 pages)
Logiciel HP M401dne Manuel d'utilisateur
(160 pages)
(160 pages)
Logiciel HP 441877-00B Manuel d'utilisateur
(176 pages)
(176 pages)
Logiciel HP 200 Manuel d'utilisateur
(676 pages)
(676 pages)
Logiciel HP T8671-91017 Manuel d'utilisateur
(54 pages)
(54 pages)
Logiciel HP MT40 Guide de l'utilisateur
(74 pages)
(74 pages)
Logiciel HP 4100GL Manuel d'utilisateur
(228 pages)
(228 pages)
Logiciel HP rx3000 Series Manuel d'utilisateur
(301 pages)
(301 pages)
© 2020, manymanuals.fr. Tous droits réservés | 0.025 s |
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
Commentaires sur ces manuels